Murad

Absolute worst customer service I've ever dealt with, and I've been in the CS field my
Whole life. Ordered on a Friday afternoon, still hadn't received any information on shipping by Tuesday night. I chatted with a live agent, took forever for them to pull up my information, when they did they gave me the same excuse that they seem to give everyone, "oh I'm sorry the item you purchased has been back ordered for the past few weeks and just came back into stock so we will fullfill your order in the next few days and you will receive the email at the end of the week". Well that's complete bull$#*!, I was never notified on the website or through email that this product was not in stock. The website says it takes 1-2 days to process the order then 3-5 days to get it shipped. Okay perfect timing for when I needed the product for. Well the agent told me "sometimes those types of emails are blocked by your email and won't be in your spam folder" what kind of bull excuse is that? So they offered me 350 bonus points for this inconvenience, i don't want points that I'll never use because I will NEVER buy another thing from this website, I want the damn order I paid for. When I asked to cancel the order the agent said their system does not allow them to cancel an order once it is placed. Well my order better be delivered soon or they are gunna be getting a phone call from every phone I can get my hands on to raise hell. I don't even want to buy from other stores that carry these products cause I don't even want to support this business who absolutely could care less about the customers.

Not the best products. And the price do not correspond to the quality. It doesnt helped me at all. But the plus is thst it doesnt make my skin worst.

I order on line on NOV 6, they charged me and didn't deliver my order for a month.Then i recived a email for refund on DEC 6

I have been using Murad for over 15 years now. I always bought the product from Ulta or Sephora. I decided to try to go to website to have the product mailed to me, thinking it would be best to go direct. Murad proved this logic to be wrong!
The problem with the 90 day subscription is that they send the product and bill after (creating a mess.) I thought it would be no problem having my account on auto-draft until my card was compromised in February. I called Murad to give them a new card number and March and asked them to charge me February and March and they said it would come out. I didn't follow up on my bank statement as I am super busy with working all the time. Then, in April, I called Murad to cancel the 90 day thing because I wanted to switch my regimen and get full sized products. I asked the lady over the phone if I was done paying and I was in the clear, and she said yes! Then in June, I look at my mail and have a collections notice. Very shocking to someone that has great credit and likes to be on-time with everything! In a nut shell, this whole experience has discouraged me from ever using Murad again for the full fact that the experience has been less than satisfactory and no one at Murad would own up to the fault in their communication. I am very disappointed in this brand and how they have handled the situation. DO NOT GET THESE 90 DAY PRODUCTS! I SAW A REVIEW SIMILAR AND THOUGHT I WOULDNT BE AFFECTED AND I WAS! :(

DO NOT ORDER FROM MURAD'S WEBSITE.

I placed an order on March 14,2019. Although it's still currently showing as "pending" on my Paypal, they automatically pulled my money from my bank account on the day that I placed the order. I e-mailed twice, asking for shipping information or order status, and I got the same answer saying the product I order just came back in stock and they'll send it out soon. It sounded too fishy so I called customer service. I luckily got someone on the phone within 5 minutes (probably because I called right when they opened their lines) and the man on the phone told me that what I ordered was discontinued. WTF?! He just kept saying "I'm so sorry", and I'm waiting for him to propose a solution on a refund and he didn't so I had to ask "So I can get a full refund, correct?". He says once my order is cancelled, then my money that I was charged will go back into my bank account and it'll take "a couple of days". We'll just f*cking see about that. If I don't get a refund, I will be raising hell. Hopefully Paypal will help me with this case. DO NOT SHOP FROM THE WEBSITE! I should've read reviews here first, seeing that a LOT of people went through the same thing, but I naively thought that it would be legit since it's their official website. MISTAKE INDEED.

I am getting older and i sure don't want to look older who does right. So i google anti aging skin care and Murad.com is listed. I have never heard of Murad so i got on the site to see what they were all about. I signed up for emails alerts and the very first email was a welcome 20% off your first purchase code WELCOME20. So i got back on the website. They offer a lot of acne products but i don't have acne and sense i have never heard of them i wasn't going to spend $400 without knowing if the product was any good. So i found a couple items to purchase put in the code and it returned a 10% discount not 20% as promised. I replied to the welcome offer email asking why i only got a 10% discount. I was told it was because i selected a starter kit, mind you this starter kit is on an auto ship where it replenishes your supply indefinitely until cancelled so it is hardly a loser for Murad. And how would i know that it wasn't included there was no disclosure i would have needed to downloaded that from their website. So i will never know if Murad is a good product or snake oil. And telling me what i selected did not qualify is pretty shady its a lot like bait and switch. This is not how you win new customers. I have not heard back from Murad. If I do it will be because of this review. As a business owner the way you win new customers and keep them is to do what you say. Why offer something if you have stipulations where you can't use it? But no worries there are a lot of anti-aging skin care lines so i doubt missing this one is going to make any difference. Murad offered then refused. That is not only rude it's really a poor business practice.