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Christina O.

Contributor Level

Total Points
80

1 Review by Christina

  • Murad

3/27/19

DO NOT ORDER FROM MURAD'S WEBSITE.

I placed an order on March 14,2019. Although it's still currently showing as "pending" on my Paypal, they automatically pulled my money from my bank account on the day that I placed the order. I e-mailed twice, asking for shipping information or order status, and I got the same answer saying the product I order just came back in stock and they'll send it out soon. It sounded too fishy so I called customer service. I luckily got someone on the phone within 5 minutes (probably because I called right when they opened their lines) and the man on the phone told me that what I ordered was discontinued. WTF?! He just kept saying "I'm so sorry", and I'm waiting for him to propose a solution on a refund and he didn't so I had to ask "So I can get a full refund, correct?". He says once my order is cancelled, then my money that I was charged will go back into my bank account and it'll take "a couple of days". We'll just f*cking see about that. If I don't get a refund, I will be raising hell. Hopefully Paypal will help me with this case. DO NOT SHOP FROM THE WEBSITE! I should've read reviews here first, seeing that a LOT of people went through the same thing, but I naively thought that it would be legit since it's their official website. MISTAKE INDEED.

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