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Caley D.

Contributor Level

Total Points
80

1 Review by Caley

  • Murad

8/13/19

Absolute worst customer service I've ever dealt with, and I've been in the CS field my
Whole life. Ordered on a Friday afternoon, still hadn't received any information on shipping by Tuesday night. I chatted with a live agent, took forever for them to pull up my information, when they did they gave me the same excuse that they seem to give everyone, "oh I'm sorry the item you purchased has been back ordered for the past few weeks and just came back into stock so we will fullfill your order in the next few days and you will receive the email at the end of the week". Well that's complete bull$#*!, I was never notified on the website or through email that this product was not in stock. The website says it takes 1-2 days to process the order then 3-5 days to get it shipped. Okay perfect timing for when I needed the product for. Well the agent told me "sometimes those types of emails are blocked by your email and won't be in your spam folder" what kind of bull excuse is that? So they offered me 350 bonus points for this inconvenience, i don't want points that I'll never use because I will NEVER buy another thing from this website, I want the damn order I paid for. When I asked to cancel the order the agent said their system does not allow them to cancel an order once it is placed. Well my order better be delivered soon or they are gunna be getting a phone call from every phone I can get my hands on to raise hell. I don't even want to buy from other stores that carry these products cause I don't even want to support this business who absolutely could care less about the customers.

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