Kayla G.

I have been using Murad for over 15 years now. I always bought the product from Ulta or Sephora. I decided to try to go to website to have the product mailed to me, thinking it would be best to go direct. Murad proved this logic to be wrong!
The problem with the 90 day subscription is that they send the product and bill after (creating a mess.) I thought it would be no problem having my account on auto-draft until my card was compromised in February. I called Murad to give them a new card number and March and asked them to charge me February and March and they said it would come out. I didn't follow up on my bank statement as I am super busy with working all the time. Then, in April, I called Murad to cancel the 90 day thing because I wanted to switch my regimen and get full sized products. I asked the lady over the phone if I was done paying and I was in the clear, and she said yes! Then in June, I look at my mail and have a collections notice. Very shocking to someone that has great credit and likes to be on-time with everything! In a nut shell, this whole experience has discouraged me from ever using Murad again for the full fact that the experience has been less than satisfactory and no one at Murad would own up to the fault in their communication. I am very disappointed in this brand and how they have handled the situation. DO NOT GET THESE 90 DAY PRODUCTS! I SAW A REVIEW SIMILAR AND THOUGHT I WOULDNT BE AFFECTED AND I WAS! :(