This is the most ridiculous company.
I will be reporting to Department of Fair Trading.
Ordered 3 items over $200 one month ago.
Received a tracking number that doesn't work.
Have sent three emails for an update or status of order and have not heard anything back.
Its not fair. We are hard working mums that deserve a response you dirt bags.
Very disappointed.
I placed an order at the end of October for my friend's baby shower. Two weeks later and the order has not shipped yet and the company is now closed for a 3 month Christmas break. I lodged a query through PayPal and received a refund but am unimpressed with how this company operates. Would not recommend to anyone as it was a stressful experience.
I ordered over $130 worth of items over 3 weeks ago. After a week and a half I was provided with an Australian Post tracking number which was apparently sent via Express Post. The tracking number is completely fake and Australia Post has never collected the parcel. I have emailed no less than 5 times and all emails are ignored. Their site is now convenient "closed for summer" and I have no faith my products will ever be sent or received... I will definitely be lodging a complaint and if they don't refund my money shortly will be seeking a refund from my bank and will lodge a theft/fraud complaint against them.
I placed 2 orders. One which was "shipped" 12 days after ordering, turns out they never even shipped it and ended up refunding the order. Her excuse was she was too pregnant to go down to the post office... a week after stating it had been shipped.
My other order she refunded 2 weeks later.
4 emails and not once did they reply to me! I reached out on Instagram and was told to " leave them alone". Other mums from my pregnancy group have had the same issues. It's very upsetting, and the wordings used from them was very unprofessional. I wouldn't recommend this company to anyone!
I placed an order and received the wrong item around 2 weeks later. When I went to the website to find contact details, the website has been shut down. There are many many reviews of people not receiving their order and finding the same problem regarding no correspondence/ the company just 'disappearing'.
Same as others here, purchased an item from this seller, it has not arrived. About two weeks after purchase I was sent a fake tracking number. I have contacted the seller twice, the website and social media is now shut down for summer and I feel sick about it.
The owner is Sarah, her mobile number is 0401 228 424. Don't expect her to answer, and if she does she will just hang up on you.
Her ABN: 21 603 694 895
I am so sorry to all you beautiful mumma's out there going through this - it's flipping horrible.
I would strongly suggest you make a formal complaint against her and her business - complaints can be made here: https://www.accc.gov.au/contact-us/contact-the-accc/report-a-consumer-issue
Ordered 3 weeks ago, nil reply to emails and nothing shipped. Received an auspost tracking saying they'd basically been informed of the parcel but it was never sent to them. So distressed over this! Ordered 4 weeks prior to birth for a reason, and now won't have any wraps or beanies for my pending birth. It's not okay to do this to expectant mums. Now social media and website have shut down. Great work guys
Ordered 2 weeks ago, was notified that it was shipped 10 days ago. Was excited for the items but just got an email stating my items were unavailable and I'm being refunded. Why did it tell me it was shipped 10 days ago?! Appreciate the refund but disappointed that I wasted my time selecting and waiting for these items.
Ordered on the 19th October. Had to wait 2 weeks to get a tracking number that didnt work. Owner didnt respond to emails. Asked numerous times for a refund. Had to get my bank involved. Still waiting for a refund. Refuses to answer emails and has taken down her facebook page.
The sheer lack of communication from this owner makes me completely lose trust in small local business. I wish i read these reviews before considering buying from this place.
I'm loving my new items from Mumma + Bubba! Gorgeous, quality pieces that arrived so quickly. The site was easy so navigate, and the checkout process was a breeze too. Thanks for helping this first-time mum-to-be with building out her new wardrobe for this growing belly!
They ignore their customers, send false ‘shipped' emails then get angry at you when you find other methods to contact them. Turns out my order was never shipped two weeks ago and funnily enough have been issued a refund within 60seconds of attempting to call. Absolutely disgusting customer service and such a shame that they're scamming Mumma's out there!
I placed an order over 3 weeks ago i then recieved a dodgy tracking number over 2 weeks later which never worked and company have ignored my email attempts to get a legit tracking number or my order or refund. Very dissapointed. This company is obviously a scam. Website now says shut down for summer and im down $130 on items i could have purchased elsewhere. Very cranky and dissapointed.
I ordered 2 dresses over 2 weeks ago. It took over a week for them to pack the order, then I got the shipment notice but it took the courier 4 days to collect and over 8 days later still nothing. Wouldn't recommend to anyone.
Excellent customer service, including prompt and personalised email communication regarding orders, deliveries and return queries. Terrific range of products to choose from. I will definitely order again! Thank you!
Hi Anna,
Thank you so very much for the lovely review and taking the time to write it. We really do appreciate it.
We are so happy that you enjoyed your experience shopping with us and hope to see you back again soon.
Kindest Regards,
Sarah
Being a senior I rarely purchase online but found your site easy to use, products were well described and the sale prices very generous. It was almost impossible to buy the thick leggings and long sleeved maternity top here from stores as it is summer and I'm buying for my daughter in England where it is winter.
Hi Mary,
Thank you so very much for taking the time to write this review for us.
We are very very happy that you found purchasing with us to be easy and that the products found matched what you were looking for.
Please contact us if you need help with anything at all.
Kindest Regards,
Sarah
Hi,
I ordered online snugglehoneykids products and waited for 14 business days delivery. I sent two emails. One email said we will send products as soon as possible. The second email was not replied too. The website says closed for summer!
I found a registered business number for Mummaplusbubba - 21 603 694 895
If you look up abr.business.gov.au
You can complain to the Australian Competition and Consumer Commission at accc.gov.au. I have contacted snugglehoney kids too.
A simple refund is all I asked for.
I ordered my products 5/11/20 then i received an email the same day to say my order was shipped with a tracking number, tracking number does not work, seems like they have taken my money but I wont receive my goods. Try to log into my account on line, and cant even do that, the link has been taken down. Tried to email them but email bounced back. NEED MY MONEY BACK ASAP.
LOOKS LIKE WILL HAVE TO LODGE COMPLAINT WITH DEPT OF FAIR TRADING.
I ordered a couple of items from the site about 2 weeks ago. My payment was processed & I got a notification saying the package was on the way but so far I have received nothing. I followed up with an email to the seller asking if they could give me an update on the package's progress but I didn't receive a reply to that either. It may still turn up but right now I couldn't recommend this business to anyone. It's been a poor experience.
Hi Carmen,
I hope that you are well today
The wooden milestone rounds from Mumma + Bubba Collective are just gorgeous! They are superb quality and will be the perfect addition to photos capturing my bubba's development! Quick delivery and friendly service!
Hi Monica,
We are so happy that you love your milestone rounds:)
Thank you so much for taking the time to write this review, we really appreciate it.
Have a lovely day,
Sarah
My items arrived quickly and without issue. The personalised note is a fantastic way of personalising the shopping experience and reminding the shopper that you are buying from a small business. I was disappointed that one top I ordered was ribbed. I hadn't noticed it in the photos or description (may have been my error) and would not have chose it if I had (personal preference).
Would happy recommend to others and buy again myself.
Hi Letetia,
Thank you so much for taking the time to review our small business.
We are so happy that the service that you received was up to standard and that you would be happy to buy again.
In regards to the ribbing of the item, please let us know which item it was so that we can ensure that the description is correct and that this issue does not happen again. We also offer exchange/refund within 30 days of purchase, as long as the product has not been worn. So if you are ever unhappy, please reach out and we will be more than happy to help.
Kindest Regards,
Sarah
Overview
MUMMA + BUBBA COLLECTIVE has a rating of 3.6 stars from 48 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MUMMA + BUBBA COLLECTIVE most frequently mention and customer service. MUMMA + BUBBA COLLECTIVE ranks 28th among Maternity Clothes sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi Pippa,
Thank you so very much for taking the time to write this review, we really appreciate it. We are so happy that you had such a positive experience shopping with us.
We aim to help with exactly that, so we are so glad we could make a small difference to your pregnancy.
Please let us know if we can help with anything at all in the future.
Kindest Regards,
Sarah