Overview
Mudify has a rating of 4.5 stars from 362 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Mudify most frequently mention customer service, great experience and lift kit. Mudify ranks 15th among Auto Accessories sites.
Instant Feedback
Great customer service, knew exactly what I needed and made great suggestions. Springs not only eliminated sag but also body roll and provided a far better ride than stock springs with a spacer.
Easy-to-understand charts for you to have a clear idea of what you need for your suspension system, all the options are listed for you to select them with a perfect explanation of each one, it made it really easy for me to choose everything I needed, even though I know almost nothing about suspension systems. Thanks to Mudify, I can take my trip to the mountains with the OME kit needed
Thank you so much for your review, Robert!
Free 2 Day FedEx shipping on heavy duty leaf springs?!? Yes, please! They got the order out quickly and I received everything on time. Will use them again.
Outstanding customer service and follow up. Miguel was very responsive in chat and followed up with a phone call just to make sure I didn't have any further questions before placing my order.
Hey Scott, thank you for your review. We’re pleased that Miguel was able to provide you with exceptional service. We appreciate your feedback and will use it to continue providing the best service possible!
I purchased an OME BP-51 lift kit. I saw several other websites offering a different model rear coil spring with thier OME BP-51 kits than I received from Mudify which concerned me. I contacted Mudify to discuss and they were very polite and professional when explaining that the rear coil spring they sent me was the correct and best part for my application, but if I want to exchange it they would. Initially, I had difficulty believing them because my lying eyes were believing the ARB USA website. I contacted ARB USA for clarification, and they said that their website was incorrect and that the part Mudify (Salesman Eddie) had spec'ed for me was the best part and that they have discontinued the other coil spring. I contacted Mudiy to let them know I would not be exchanging the part. I have dealt with dishonest shops in the past, so, it's always refreshing when you find an honest one. Thanks Eddie and the Mudify team.
Hi Ari, thank you for taking the time to leave us a review. We’re pleased that Eddie was able to provide you with exceptional service. We appreciate your feedback and will use it to continue providing the best service possible!
Good service and fast shipping so far so good. Some of the parts were a little poorly packaged from old man emu, but seems legit. I install next week.
Hey Erick, thank you for taking the time to leave us a review and for sharing your thoughts on our company. We appreciate your feedback and will use it to continue providing the best service possible!
These guys have the best customer service, they helped me with all my questions, and were really patient with every peculiar request I had. I recommend them 100%
I had questions of the specifications of the Old Man Emulift for Tacoma with the Nitrocharger shocks and medium load springs. I received quick answers and the rep even took the time to discuss diff drops and carrier bearing angles!
Thank you so much for your review, David! We're always glad to help!
Old Man Emu lift is great. Looks good. They forgot a shock in the original shipment. I called and got a new one the following week. They were very easy to work with.
Thank you so much John, glad that we could help!
I ordered my OME BP-51's from Mudify and I couldn't be happier. Fast shipping and the customer service I received regarding any questions was outstanding! Mudify took care of my and they'll definitely keep me as a customer!
I ordered all parts needed to lift my GX470. Not all parts arrived and when I brought this to Mudify's attention they acted as if this was my fault and I had to jump through hoops before they would ship me the missing parts.
Michael, we're so sorry this happened to you. I'm glad everything worked out. We would love to understand why you thought that way so we can better serve you in the future. Thank you for your feedback.
Eddie is really professional and went out of his to make sure what I bought would work on my truck, he is also very easy going to get along with, really enjoyed working with him!
Hi Javier, thank you for taking the time to leave us a review. We’re pleased that Eddie was able to provide you with exceptional service. We appreciate your feedback and will use it to continue providing the best service possible!
Great customer service! Emailed with questions and they emailed right back with answers. Will definitely shop here again.
Thank you so much! :)
Fast delivery, acceptable prices. Would be 5 star if I got some stickers with my $600 plus purchase
I wanted to share my experience with Mudify, as it highlights the importance of doing thorough research before making a purchase. I decided to purchase a suspension kit for my vehicle from them, but unfortunately, it did not go smoothly. The kit was shipped in three separate shipments, and during the final shipment, I realized that an item was missing.
After paying $960 for installation, I discovered that the rear springs were longer, causing my vehicle to be 2" taller in the rear. I contacted customer service, and they confirmed that the wrong part had been sent. They assured me that they would ship the correct size springs, but unfortunately, they sent the wrong set of springs for the second and third time.
I finally received the correct set of springs and have an appointment to have them installed, but I now have to pay an additional $460 to replace the rear shocks. I emailed customer service to explain the situation and requested compensation for the additional charge, but I haven't received a response yet.
My experience with Mudify has been frustrating, and I hope that sharing it will help others make informed decisions when considering purchasing from them. It's important to remember that not every company operates the same, and doing research beforehand can save a lot of time, money, and stress.
Dear customer,
Thank you for sharing your experience with us and for bringing your concerns to our attention. We apologize for the inconvenience and frustration you encountered while purchasing and installing your suspension kit.
Firstly, we want to sincerely apologize for the multiple shipments and the initial error in sending the wrong parts. We understand how frustrating it must have been to receive incorrect items and to experience delays in obtaining the correct set of springs. We take full responsibility for these mistakes and assure you that they do not reflect our usual level of service.
We are glad to hear that you finally received the correct set of springs and have scheduled an appointment for installation. However, we understand your frustration regarding the additional charge to replace the rear shocks. We apologize for any inconvenience caused by this unexpected expense. We strive to provide accurate and reliable product information, and we regret any discrepancy that led to this situation.
Regarding your request for compensation for the additional charge, we apologize for the delayed response from our customer service team. Rest assured that we take your request seriously and are actively reviewing your case. We appreciate your patience and assure you that we will promptly respond to your email with a resolution addressing your concerns.
If there is anything else we can do to assist you or if you have any further questions, please do not hesitate to contact us directly.
Best regards
Great experience with Mudify; my parts were shipped fast and exactly what I was looking for!
The BP-51 suspension is amazing; quality ride, built tough, looks great.
Mudify got my lift kit to me here on the Big Island, fast and less than what everyone else quoted. It was exactly what I ordered and working out great.
I ordered a OME 3" package for my FJ CRUISER and it came very quickly I call ed to find out why the front struts were delayed and was informed that they were routed for assembly (which I had requested and paid for DUH). They arrived that Sunday! Just 2 days after the rest of the order. Perfect!
Thank you so much for your review!
Great fast service had my shocks 2 days later witch was great cause my current shocks were blown so they really was great that they came in so quick.
Thank you so much! :)
I wasn't aware modify doesn't assemble their own shocks which made much shocks come in later then the rest of my stuff. Also my everything came on different days which was annoying
At Mudify we offer accessories such as lift kits, performance lighting, base racks, air compressors, recovery gear, and more for 4Runners, Tacoma, Tundras, Jeeps, among other vehicles.
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- Miami, Florida, United States
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Business History
In 2021 Mudify launched its website in all the United States territory.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mason, thank you for taking the time to leave us a review. We’re pleased that we were able to provide you with exceptional service. We appreciate your feedback and will use it to continue providing the best service possible!