Overview
Mudify has a rating of 4.5 stars from 362 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Mudify most frequently mention customer service, great experience and lift kit. Mudify ranks 15th among Auto Accessories sites.
Instant Feedback
Showed up like it was dragged behind the delivery truck. Great customer service though. I don't know why you wouldn't wrap the leaf springs with some cardboard and the syranwrap them
Super easy ordering from the website. Order arrived within a week.
Very satisfied and will happily order vehicle swag from you again.
Thank you so much for taking the time to leave a review!
Everything was shipped on time and arrived in perfect condition and someone from mudify reached out before it shipped to double check all the details.
Hey Jack, thank you for taking the time to leave us a review and for sharing your thoughts on our company. We appreciate your feedback and will use it to continue providing the best service possible!
Parts came fast. Shipping packaging was adequate at best could be better.
Hello Zach! Thanks for your review. Rest assured, we're continuously refining our processes to avoid such occurrences in the future. We hope to exceed your expectations and earn that coveted 5-star review next time. Your feedback is invaluable to our growth. Thank you once again!
Impressed with quality of springs, coils, shocks received. Shipped in two different deliveries that I was not notified until after I inquired I was missing parts.
Javi! Thank you for your feedback. We are sorry for not notifying you on time of the shipment split. We always want to deliver as fast as possible, and that's why we sent you the inventory from different inventories. Hope we can serve you better next time!
Everything was in great working order and came in a timely fashion.
Parts are parts, right? In fact, the cost is pretty much the same anywhere you look. It's not necessarily the parts you're buying from a vendor bur it's the overall experience. The customer support, the shipping, etc. Well, in my opinion, Mudify nails it. Here are the things that stood out:
- Their lift kit picker was really helpful. The graphical representation of the kit options was awesome. I liked the way they guided me through the process and made it EASY for a 4x4 n00b like myself to make the right decisions without being totally overwhelmed by choice like I felt with other vendors. This was honestly the #1 reason I went with Mudify was because of this experience.
- I did place a call to their sales service prior to making my purchase and the rep was extremely helpful and knowledgeable. He knew what he was talking about and was able to quickly answer my questions and guide me properly.
- The shipping was quick and exceeded my expectations. I ordered on a Thursday before a holiday weekend and the parts were at my mechanic's place 3 business days later. Best part is that everything was as expected. No missing parts and a few hours later the suspension was built and installed and my truck looks and drives perfectly.
I will totally order from these guys again. They won my loyalty. Highly recommend.
Best prices and fast shipping. I received everything within a week. Everything was right. Will be ordering again.
Thank you so much for your review! :)
The order was sent and delivered in a very timely manner, being in the remote part of Alaska they came really quick and the quality of the springs seem to be fantastic. Nice heavy duty springs
Great experience. Got everything i ordered in less than the time frame given. Customer support was great with reaching out and making sure all i had was what i ordered.
I purchased a ARB Elements fridge, with a slider and a cover. Everything was smooth, and the customer service was impressive. Absolutely buying my next toy with you guys... Thanks
Super fast customer service. They called to make sure i was ordering correctly and the package came in about 2 days, really well packed.
Thank you so much for your review! :)
So far I've had a great experience with Mudify - Miguel and I had a chat for something like 30-40 mins over the weekend about suspension upgrades for my 4R, and he gave me a lot of great information that led me to purchase the OME UCAs. I received them quickly and safely. They seem to be very well made as Miguel had advised, and I'll very likely purchase the OME BP-51 or MT-64 suspension as well as a result (leaning towards BP-51s). Thanks Mudify!
Hi Jason, thank you for taking the time to leave us a review. We’re pleased that Miguel was able to provide you with exceptional service. We appreciate your feedback and will use it to continue providing the best service possible!
Outstanding experience and customer service was outstanding. All questions I had I did through the online chat and it was a pretty great experience. I will definitely buy from them again.
Hey Michael, thank you for taking the time to leave us a review and for sharing your thoughts on our company. We appreciate your feedback and will use it to continue providing the best service possible!
Ride is Amazing lift is nice price wasn't bad I'm very happy with it it makes my truck look soo good. And everyone over the phone was super helpful and nice answered all my questions.
Highly recommend Mudify and would purchase from them again. Eddie was a great help over the phone and was extremely patient, while helping me setup my purchase.
Hey Ty, thank you for taking the time to leave us a review. We’re pleased that Eddie was able to provide you with exceptional service. We appreciate your feedback and will use it to continue providing the best service possible!
Joel with Mudify was very helpful and insightful getting me set up with a lift kit for my Tacoma. The lift was delivered quickly. Good service overall.
Extremely impressed with the Mudify website and the excellent customer service I received from Joel. I am in the process of upgrading my 2012 Jeep JKU and the stock suspension would need to be upgraded in order to support a Roof Top Tent as well as some other upgrades. The Mudify website was awesome, I knew I wanted to go with Old Man Emu just wasn't sure which one I would need. I went to the full lift kits and there is a picture of a Jeep, as you select different options it starts adding things like a RTT, Front and Rear Bumper and then recommends which kit will support that extra weight. I then called spoke with Joel asked a few additional questions and ordered my kit. Can't say enough good things about this company!
What an amazing review Gina, thank you so much for the kind words. We're so glad that you're happy with your order. Thank you for giving us the opportunity to serve you. Enjoy your new ride!
Everything that arrived, came utterly destroyed, no packing paper or anything, just whatever you ordered, in a box free to move around and get destroyed by FedEx. Shocks arrived with chipped paint( due to poor shipping) one of my leaf springs is lost and hasnt arrived yet, so I can't even install my lift. A bolt is missing off the strut since the packaging was so poor, box broke open and they didn't screw the nut on tight enough so it fell out in transit.
After being in contact, and talking with mudify, they did refund me $100, to make up for damaged leaf spring, they also sent out another leaf spring to replace the one that was lost, only for the new one to show up just as damaged as the first one. Mudify can blame it on FedEx all they want, but that just means they need to package better to compensate for it. I won't do business with mudify again because of this experience. Even if it was truly FedEx to blame, obviously the FedEx in their area are incompetent and I would like things I order to arrive, and to arrive undamaged.
Thank you for bringing your concerns to our attention regarding the condition in which your order arrived. We apologize for the inconvenience and frustration this has caused you. We take customer feedback seriously and will address each issue you have raised.
We deeply regret that your items arrived damaged and without proper packaging. We strive to ensure that all orders are securely packaged to withstand the rigors of transit. However, it appears that, in this case, our packaging did not meet our usual standards. We apologize for this oversight and will take immediate steps to rectify the situation by reviewing and improving our packaging procedures.
Regarding the chipped paint on the shocks and the missing bolt on the strut, we apologize for these issues. While we understand that these incidents were a result of poor packaging and transit handling, we take responsibility for ensuring that our products arrive in excellent condition. We appreciate your understanding that incidents during transit are not within our direct control. However, we will take your feedback seriously and work with our shipping partners to address any concerns and minimize the risk of such incidents occurring in the future.
We appreciate your patience and understanding during the process of resolving the issue with the damaged leaf spring. We are sorry to hear that the replacement leaf spring also arrived damaged. This is certainly not the experience we want for our customers. We will investigate this matter further to identify any underlying issues and take appropriate action to prevent such occurrences in the future.
We understand your decision not to do business with us again based on this experience, and we respect your choice. We value our customers and their satisfaction and are committed to improving our packaging and shipping procedures to ensure a better experience for our customers going forward.
Once again, we apologize for the inconvenience and frustration you have experienced. Your feedback is essential to us, and we appreciate your taking the time to share your concerns. If there is anything else we can do to assist you or address any remaining issues, please do not hesitate to reach out to us directly.
At Mudify we offer accessories such as lift kits, performance lighting, base racks, air compressors, recovery gear, and more for 4Runners, Tacoma, Tundras, Jeeps, among other vehicles.
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- Miami, Florida, United States
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Business History
In 2021 Mudify launched its website in all the United States territory.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rian, we're sorry to hear that your experience with us did not meet your expectations. We value your feedback and will use it to improve. If you would like to discuss your experience in more detail, please reach out to us directly so we can make things right. Thank you for taking the time.