Mudify

Dear Lee,

Thank you for providing feedback on your recent Old Man Emu Heavy Duty Suspension Kit purchase for your 2011 Toyota Tundra. We appreciate your perspective and would like to address your concerns.

Firstly, we would like to acknowledge the issue regarding the shackles not being included in the initial invoice. While we apologize for any inconvenience this may have caused, we would like to point out that the description of the product clearly states that the required shackles are not included in the kit. We understand that this may have been an oversight on your part, and we encourage customers to review product details carefully before making a purchase. However, we recognize that the process could have been smoother, and we will take your feedback into account to improve our website's clarity and transparency.

Regarding the missing grease fitting in the shackle kit, we regret any frustration this may have caused you. However, we would like to inform you that such small components are typically not included in suspension kits as they are readily available and easily obtained from local auto parts stores. We apologize for any miscommunication or inconvenience caused during the resolution process. We will review our customer service procedures to ensure that missing parts are addressed promptly and efficiently in the future.

Regarding the upper control arms, we understand your disappointment in the additional cost you incurred. While our sales team aims to provide accurate and helpful information, we recommend consulting with a professional mechanic or performing additional research to determine all the necessary components for your specific vehicle's requirements. We apologize for any confusion caused and will work to improve our guidance in this regard.

We appreciate your feedback and understand that the total cost of the purchase exceeded your expectations. Our goal is to provide our customers with high-quality products at competitive prices. We strive to be transparent about what is included in our kits and the potential need for additional components. We will continue to enhance our product descriptions and ensure that all relevant information is readily accessible to our customers.

Thank you for bringing these matters to our attention. We value your feedback, and it will be taken into consideration as we work towards improving our products and customer experience. Should you have any further questions or concerns, please don't hesitate to reach out to us directly.