Mudify has a rating of 4.5 stars from 362 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Mudify most frequently mention customer service, great experience and lift kit. Mudify ranks 15th among Auto Accessories sites.
My package didn't come in time, but it was delivered in good condition. I'll give a 3 star.
Service was great, haven't installed yet. Would be nice if shop.com would track the orders correctly.
Hey Forest, thank you for your review! We can't control shop.com, but we are currently working on a tracking page so it will be easier! Appreciate it!
Reason I gave 4 stars is because i received everything in a good condition?timely matter but I have not had time to install any of the parts.
Hey Ken! Appreciate it. Not sure why that would be a 4 star review, but thanks!
Found these guys online and order a lift because they were one of the only companies to have it in stock. Ordered it, communication was great, and delivery was prompt on point. Will definitely be using this company going forward.
Thank you so much for your review, Denise!
This really helps us grow!
Best,
The Mudify Team
I ordered online. Super easy. The next day, to my surprise, a customer service rep called me to go over my order and answer any questions. That to me was absolutely GOLD!
I will order any parts I need in the future from Mudify!
Thank you so much for your review! :)
Since I called not only did they help me find the item I was looking for months, but they also helped me get it in time for a trip that same week. Superb service and fast shipping. Will definitely buy again.
It was really easy to shop on the site. I liked how very straightforward it was to add the items to the cart, it was my first time purchasing a lift, so I wasn't sure all the different parts so this process made it very easy and if you had any questions, they were super responsive to the chat box.
The only thing I would change is I wasn't sure how many packages were gonna be delivered.
Hello Melissa! Thank you so much for your review! Rest assured, we're continuously refining our processes. Your feedback is invaluable to our growth. Thank you once again!
Modify was amazing to order from, had a few questions on parts and was give fast and informative response. The team is knowledgeable and with you every step of the way, a+ for reaching out after the order was placed. It gives the customer a sense of caring that not enough companies do. There site is easy to navigate with clear and precise options. Making shopping effective and finding what you want a breeze. Product arrived very fast and well packaged. Will using modify more for future purchases.
Everything went great. But I did have a small scare. I receive emails that both packages had been delivered when only one had. You guys were closed on the weekend so I went the whole weekend thinking that the package had been stolen or lost
I came back from my camping trip with the great relief of seeing them on the porch. Thought You should know
Otherwise knowledgeable and cool customer service. Thanks
Hey Brendon, thank you for your 4-star review. Your feedback will help us improve and maybe we will get 5 stars next time. Thank you!
Miguel was super helpful all day as I asked countless questions about the lift. After doing considerable research, this conversation was just what I needed to solidify my confidence in the purchase. This was a great experience, 10/10 would recommend.
Exceptional experience! The customer service was top-notch, resolving my questions really fast over the chat. And I was surprised that shipping exceeded expectations, I got my stuff in 2 days. Highly recommend!
We appreciate your review! It's wonderful to know you're happy with your purchase!
I ordered an old man emu 2.5 inch lift for my 2016 Lexus GX 460. It was easy to find the lift package the best suited my needs. Everything was well described. Everything arrived undamaged and on time.
Best online experience buying parts I've had. Joel was very nice and even gave me a call to inform me of the status of my order. Hands down one of my favorite online retailers for their customer care.
I had my taco lifted 8 years ago, the parts were wearing out and the suspension never worked well in the first place. Eddie took the time to understand where I had been. And where I wanted to go with new suspension.
The new suspension works Great while hauling heavy loads off road as well as on the highway. If you wanna get the right parts for your truck for your special application- Eddie is the Mam!
Suspension kit came pretty quickly and a representative reached out early on in the process to make sure all my needs were met.
Thank you for your review! We are glad we were able to offer a good service. Always happy to help.
I am thoroughly impressed by the exceptional customer service and support provided by Mudify. When I reached out to them over the phone, I had the opportunity to discuss my rig's goals and plans in detail. The team at Mudify went above and beyond to tailor a lift kit that precisely met my requirements. In contrast to my experiences with other lift kit vendors, who displayed condescending and rude behavior, Mudify's approach was refreshingly different. They genuinely care about helping customers comprehend what suits their goals best. I cannot emphasize enough how highly I recommend Mudify for their outstanding assistance!
First off the website is super easy to navigate! I loved that kits are already built out depending on what you're looking to do with your ride! I picked a kit I thought would suit my needs but I had questions. Here's where good gets great. Customer service! I got a call from them and we spoke about what I was doing with the truck as well as what I wanted out of it and how I wanted it to ride. We went over everything and they helped me pick the perfect kit! I just installed it and couldn't be happier! My gx 460 rides better than new and I have all the ground clearance I need! I really can't thank the team enough for all the help and guidance! Won't be the last time I order from them!
They only get in contact with you to sell you things, I've sending emails for my order and not answers back from the mudify team, they say that they would do deliveries in two days but what they don't tell you that would send you 2 pieces instead the whole kit thats my case and no way to track because they don't provide a track number or any information regarding your packages status, so if you are worried about your piece of mind buy from amazon cause at least they are real with the delivery day and they send you your whole thing as it should, now i have to reschedule my mechanic appointment
We sincerely apologize for the inconvenience you've faced. Your experience falls short of our commitment to excellent customer service. We're currently addressing the issues you've raised internally to ensure they're promptly resolved. Rest assured, your feedback is invaluable to us and will help us improve our processes. Thank you for bringing this to our attention, and we appreciate your understanding.
I changed my order at the last minute, and they were quick to respond. I love the product, it rides firmer, but that's how we like it. There are a few scratches, but that is expected from Oldman EMU shipped from Australia. Overall a very reliable, great product, and an excellent company. I'll buy from them again. Uploaded a few films in Youtube with the Lift in action and a few places we've been.
YT: Ma xD Expeditions
https://youtu.be/ZncQ143Yvwk
Large order consultation, purchase and shipment went beautifully. Short story, FedEx screwed the pooch on one of the boxes. Joel and Mudify assessed rapidly the FedEx was at fault and shipped a duplicate box immediately. Well before FedEx sorted their BS. The first box is still lost in the ether, yet my parts are inbound to my home. That earns Mudify the honor of being the first place I look on next orders. Excellent job guys. Thank you.
Thank you so much for your kind review Joshua, We're glad everything turned out the right way! All the best, and enjoy your new accessories!
Hi Roger,
Sorry your package took longer than expected! Hopefully, there won’t be any delays next time, and you’ll receive it in perfect condition again.