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Mudify

Overview

Mudify has a rating of 4.5 stars from 362 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Mudify most frequently mention customer service, great experience and lift kit. Mudify ranks 15th among Auto Accessories sites.

service
27
value
27
shipping
25
returns
11
quality
63
This company responds to reviews on average within 39 days

Instant Feedback

175 reviews
How would you rate Mudify?
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North Dakota
1 review
0 helpful votes
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Delivery review
September 19, 2024

My package didn't come in time, but it was delivered in good condition. I'll give a 3 star.

Date of experience: September 9, 2024
Daniel H. Mudify Rep
1 month ago

Hi Roger,
Sorry your package took longer than expected! Hopefully, there won’t be any delays next time, and you’ll receive it in perfect condition again.

New Mexico
1 review
0 helpful votes
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Excited
November 8, 2024

Service was great, haven't installed yet. Would be nice if shop.com would track the orders correctly.

Date of experience: October 29, 2024
Joel L. Mudify Rep
1 month ago

Hey Forest, thank you for your review! We can't control shop.com, but we are currently working on a tracking page so it will be easier! Appreciate it!

Alabama
1 review
2 helpful votes
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Waiting to install
November 1, 2024

Reason I gave 4 stars is because i received everything in a good condition?timely matter but I have not had time to install any of the parts.

Date of experience: October 22, 2024
Joel L. Mudify Rep
1 month ago

Hey Ken! Appreciate it. Not sure why that would be a 4 star review, but thanks!

Curacao
1 review
0 helpful votes
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Awesome to work with
April 15, 2022

Found these guys online and order a lift because they were one of the only companies to have it in stock. Ordered it, communication was great, and delivery was prompt on point. Will definitely be using this company going forward.

Date of experience: April 15, 2022
Mudify O. Mudify Rep
over a year old

Thank you so much for your review, Denise!
This really helps us grow!
Best,
The Mudify Team

Indiana
1 review
6 helpful votes
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OME lift
May 19, 2024

I ordered online. Super easy. The next day, to my surprise, a customer service rep called me to go over my order and answer any questions. That to me was absolutely GOLD!
I will order any parts I need in the future from Mudify!

Date of experience: May 9, 2024
Thaisbeth F. Mudify Rep
12 months ago

Thank you so much for your review! :)

Florida
1 review
1 helpful vote
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Excellent customer service, very qualified
May 18, 2022

Since I called not only did they help me find the item I was looking for months, but they also helped me get it in time for a trip that same week. Superb service and fast shipping. Will definitely buy again.

Date of experience: May 18, 2022
California
1 review
1 helpful vote
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Great seller!
May 15, 2024

It was really easy to shop on the site. I liked how very straightforward it was to add the items to the cart, it was my first time purchasing a lift, so I wasn't sure all the different parts so this process made it very easy and if you had any questions, they were super responsive to the chat box.
The only thing I would change is I wasn't sure how many packages were gonna be delivered.

Date of experience: May 5, 2024
Thaisbeth F. Mudify Rep
12 months ago

Hello Melissa! Thank you so much for your review! Rest assured, we're continuously refining our processes. Your feedback is invaluable to our growth. Thank you once again!

Oregon
1 review
1 helpful vote
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Awsome company
May 8, 2022

Modify was amazing to order from, had a few questions on parts and was give fast and informative response. The team is knowledgeable and with you every step of the way, a+ for reaching out after the order was placed. It gives the customer a sense of caring that not enough companies do. There site is easy to navigate with clear and precise options. Making shopping effective and finding what you want a breeze. Product arrived very fast and well packaged. Will using modify more for future purchases.

Date of experience: May 8, 2022
California
1 review
13 helpful votes
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A small scare
November 20, 2023

Everything went great. But I did have a small scare. I receive emails that both packages had been delivered when only one had. You guys were closed on the weekend so I went the whole weekend thinking that the package had been stolen or lost
I came back from my camping trip with the great relief of seeing them on the porch. Thought You should know
Otherwise knowledgeable and cool customer service. Thanks

Date of experience: November 20, 2023
Thaisbely F. Mudify Rep
over a year old

Hey Brendon, thank you for your 4-star review. Your feedback will help us improve and maybe we will get 5 stars next time. Thank you!

California
1 review
0 helpful votes
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Best Customer Service
July 22, 2022

Miguel was super helpful all day as I asked countless questions about the lift. After doing considerable research, this conversation was just what I needed to solidify my confidence in the purchase. This was a great experience, 10/10 would recommend.

Date of experience: July 22, 2022
Florida
1 review
3 helpful votes
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Exceptional experience! The customer service was top-notch, resolving my questions really fast over the chat. And I was surprised that shipping exceeded expectations, I got my stuff in 2 days. Highly recommend!

Date of experience: March 4, 2024
Thaisbeth F. Mudify Rep
over a year old

We appreciate your review! It's wonderful to know you're happy with your purchase!

Texas
1 review
0 helpful votes
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Gx 460 OME lift
March 16, 2022

I ordered an old man emu 2.5 inch lift for my 2016 Lexus GX 460. It was easy to find the lift package the best suited my needs. Everything was well described. Everything arrived undamaged and on time.

Date of experience: March 16, 2022
California
1 review
1 helpful vote
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4runner OME Lift
June 12, 2022

Best online experience buying parts I've had. Joel was very nice and even gave me a call to inform me of the status of my order. Hands down one of my favorite online retailers for their customer care.

Date of experience: June 12, 2022
New York
1 review
7 helpful votes
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I had my taco lifted 8 years ago, the parts were wearing out and the suspension never worked well in the first place. Eddie took the time to understand where I had been. And where I wanted to go with new suspension.
The new suspension works Great while hauling heavy loads off road as well as on the highway. If you wanna get the right parts for your truck for your special application- Eddie is the Mam!

Date of experience: September 7, 2023
New Mexico
1 review
3 helpful votes
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Suspension Order
July 29, 2024

Suspension kit came pretty quickly and a representative reached out early on in the process to make sure all my needs were met.

Date of experience: July 19, 2024
Daniel H. Mudify Rep
9 months ago

Thank you for your review! We are glad we were able to offer a good service. Always happy to help.

Florida
1 review
6 helpful votes
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Exceptional Customer Service
July 14, 2023

I am thoroughly impressed by the exceptional customer service and support provided by Mudify. When I reached out to them over the phone, I had the opportunity to discuss my rig's goals and plans in detail. The team at Mudify went above and beyond to tailor a lift kit that precisely met my requirements. In contrast to my experiences with other lift kit vendors, who displayed condescending and rude behavior, Mudify's approach was refreshingly different. They genuinely care about helping customers comprehend what suits their goals best. I cannot emphasize enough how highly I recommend Mudify for their outstanding assistance!

Date of experience: July 14, 2023
New Jersey
1 review
0 helpful votes
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First off the website is super easy to navigate! I loved that kits are already built out depending on what you're looking to do with your ride! I picked a kit I thought would suit my needs but I had questions. Here's where good gets great. Customer service! I got a call from them and we spoke about what I was doing with the truck as well as what I wanted out of it and how I wanted it to ride. We went over everything and they helped me pick the perfect kit! I just installed it and couldn't be happier! My gx 460 rides better than new and I have all the ground clearance I need! I really can't thank the team enough for all the help and guidance! Won't be the last time I order from them!

Date of experience: July 27, 2022
Colorado
1 review
2 helpful votes
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DO NOT BY FROM MUDIFY
September 27, 2023

They only get in contact with you to sell you things, I've sending emails for my order and not answers back from the mudify team, they say that they would do deliveries in two days but what they don't tell you that would send you 2 pieces instead the whole kit thats my case and no way to track because they don't provide a track number or any information regarding your packages status, so if you are worried about your piece of mind buy from amazon cause at least they are real with the delivery day and they send you your whole thing as it should, now i have to reschedule my mechanic appointment

Date of experience: August 28, 2023
Thaisbeth F. Mudify Rep
over a year old

We sincerely apologize for the inconvenience you've faced. Your experience falls short of our commitment to excellent customer service. We're currently addressing the issues you've raised internally to ensure they're promptly resolved. Rest assured, your feedback is invaluable to us and will help us improve our processes. Thank you for bringing this to our attention, and we appreciate your understanding.

Tennessee
1 review
0 helpful votes
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Excellent customer service
July 18, 2022

I changed my order at the last minute, and they were quick to respond. I love the product, it rides firmer, but that's how we like it. There are a few scratches, but that is expected from Oldman EMU shipped from Australia. Overall a very reliable, great product, and an excellent company. I'll buy from them again. Uploaded a few films in Youtube with the Lift in action and a few places we've been.
YT: Ma xD Expeditions
https://youtu.be/ZncQ143Yvwk

Date of experience: July 17, 2022
Texas
1 review
1 helpful vote
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Large order consultation, purchase and shipment went beautifully. Short story, FedEx screwed the pooch on one of the boxes. Joel and Mudify assessed rapidly the FedEx was at fault and shipped a duplicate box immediately. Well before FedEx sorted their BS. The first box is still lost in the ether, yet my parts are inbound to my home. That earns Mudify the honor of being the first place I look on next orders. Excellent job guys. Thank you.

Date of experience: April 20, 2022
Kevin A. Mudify Rep
over a year old

Thank you so much for your kind review Joshua, We're glad everything turned out the right way! All the best, and enjoy your new accessories!