mSpyReviews 2,276

When you install this app on the target phone you have to disable Google play protect well later on it sends a notification up at the top of the phone that says there is a harmful app that needs to be uniinstalled, if it's done then you wasted money and time. And there is no Way to stop Google play protect from deleting M spy app...

You will not get a refund either

I quite like this for my daughter's Android. It does what I need it to do. Expensive, but capable. The Apple devices are a nightmare and I requested a refund as I don't believe the limitations for Apple products are anywhere near transparent enough. My refund request is being denied so I have spend HUNDREDS of dollars to keep my kids safe from bullying, only to not even be able to use full functionality and then finding out the devices can't be jailbreak either. It's been a frustrating and difficult experience. So I'm warning people, especially Apple users, to STAY AWAY. I've never received such poor customer service. It's just plain greed. I won't be renewing at this stage.

I'm a 46 yo father of a 16 year old boy. He's a good kid but lately his grades are slipping and he's been spending too much time on Snapchat. We added screen time limits and I purchased mSpy this morning to monitor my son's iPhone. Everything on their site leads you to believe that they're the best and you can have complete access. That may be true for Android but it is NOT true if your child has an iPhone. They say you just need to jailbreak the phone but what they don't tell you is that it is physically impossible, at this time, to jailbreak any iPhone newer than iPhone X or an iPhone using iOS 14.6 or later.

And to top it all off, their refund policy essentially negates any possible reason for a refund. I tried to cancel the subscription about 2 hours after I purchased it and about 2 hours and 10 minutes later I was denied because they said I refused to jailbreak the phone.

I'm not the only one who's been scammed by this company. Look around, read their refund policy. DO NOT BUY IF YOU HAVE AN iPHONE. THEY WILL TAKE YOUR MONEY AND REFUSE TO REFUND IT. Hopefully my credit card company will reject it as a fraudulent purchase.

Briana Molligan did an amazing job! It took a long time because I couldn't figure it out myself due to my lack of knowledge but everyone was extremely helpful and made it work for me!

I purchased the 6 month ultimate pack to use on an iphone, I flat out asked if I could connect the phone via USB instead of using icloud credentials, more than once, and each time the tech (or whatever I spoke with) said yes. I would have the same ccess to everything as if I put in the icloud information and would still be able to monitor the device. I was told if I did use the icloud credentials, I would be able to monitor text messages, calls, and whatsapp messages- I specifically asked because this is what I mainly was concered for. So, I made my purchase, and after that everything went south. I was told not only could I only monitor the device when I plugged it into my computer via USB and was on the same wifi network. What good does that do me? So then, I tested it out with my own phone using icloud credentials, and of course I could only monitor internet activity. I couldn't see any phone calls, texts, whatsapp messages, nothing. I tried to refresh the dashboard several times and nothing changed. I was also seeing only emails from 2019. Its 2022. I asked support about this and they told me flat out at this time I could not monitor texts, calls, or whatsapp, even with the icloud credentials. So they literally lied to me. I raised my issue several times and was sent to the billing department after I requested a refund since the software doesn't work as advertised. Still have not heard back from the billing department, but they sure did take that $215.00 pretty fast.

I wanted to try it (free 14 day trial) and was unable to install on the target phone (insufficient space) so installed on my phone to TRY it. It wasn't what I wanted and they offered me more of the same which I didn't want but would not refund my money. I'm very disappointed because one of the reviews I read was that getting money refunded was not a problem. No free trial, just excuses. As well, my phone showed noticeable lag while it was installed.

I don't have access physically to the phone i am not satisfied with the product long process to do.
I have subscribed for a year. I need a refund. ID *******. Also i am unable to login to the site.
Doesn't worth the money I paid 4700 for this.

Paid $360 to be able to see my kids activity on their iphones. Spent 2 days working with support to get it so we can see activity. The platform just doesn't work. You can see their contacts and all the same stuff you can see from logging into their icloud account. But that's not very helpful. Especially since you can see that for free via apple.

So far cancellation hasn't been an issue. But it's one of those "what if I freeze your account", "what if I add three months to your plan". Etc.

Kinda feels sleezy.

While searching for a good parental control software. I read a review about mSPY and fell for it. I purchased and installed this software on my iOS devices (iPhones). Unfortunately, the features listed does not work at all. They encourage you to jailbreak your iOS device to make it working. Three days after installing, I requested a FULL REFUND. Their live chat agents are all scammers trained to reply scripted messages every time. Each email received from mSPY, could not be replied to, they all kept bouncing back regardless of the email platform I tried to send. Instead, I started getting several emails, offering discounts and subscription freeze but without any REFUND. These are professional scammers to be aware.

This company practices deceptive bait and switch practices. The website shows that there is full functionality for both Android and iPhone, but iPhones are not able to keylog or show browser history. If you reach out to tech support, they are aware. Then they make a big deal of offering you a thirs party app to do those things "for feel but only while your phone and the target phone are on the same wifi network. The. When, a day after purchase, you request your $17 be returned, you get a copy-and-paste reply stating that they will not refund because it is a "personal choice" to not use their flawed product. There are better options that actually do what you think mSpy does. Buyer beware!

I thought I would try out mSpy to help monitor my kids activities. Website said a free 14 day trial. It also said it would track a lot of apps on the iPhone (without jailbreaking) but after loading on their phones, and a few chat sessions with their tech support, I was told that the iPhone software does not track apps all of the social media apps that it website says it does. So I requested a cancelation and refund. First they said they don't have a free trial. Here is their reponse "We regret your decision to quit using our software. Please be informed that we do not have a free trial etc." Then I sent them a screenshot of their website that says they do. Then they said "We regret that our software did not meet your expectations. Though your case is non-refundable according to the mSpy policy, we suggest a partial refund— 50% of the amount paid." Pointed out that if their software covered the apps that it advertised I wouldn't be canceling or I would not have purchased it to begin with. They replied with "mSpy Billing Department has approved your refund request. We suggest a 70% refund of the amount paid." I declined again and said I want a full refund. Then they replied with "We can proceed with your refund. Please note that the refunded amount will be less than 9% of your purchase due to bank and payment processing company fees." I told them that this wasn't stated with their 14-day trial ad. I also pointed out that when they issue refunds, their merchant processor credits back their transaction fee and that no merchant processor charges 9%. That is when they finally issued a full refund. Their refund responses seem to be canned responses based on some of the other reviews found. This process took 2 1/2 weeks. I would stay away from this company.

Dont buy this product. It does not do what it promises or what they promise. I made the installation 3 times. Although I followed all the steps, the antivirus of the mobile was detecting the app and was warning the owner of the device. I got in touch with live chat, but they could not help. Nothing could be done. I requested my money back, but of course they said that they cannot refund! DONT BUY IT

I cannot believe mspy is still in business! I even had the iPhone login credentials and they still couldn't even give me something as basic as location let alone anything else. The only information I got from M5 was the one contact that was on the phone. No text messages, no location, no apps, nothing else! Mspy is the biggest rip-off app I have ever encountered and they better give me my money back. I called to cancel my subscription and get a refund and I have to wait for two business days to get an email about if my refund is approved. They better hope my refund is approved! Do not trust this company they do nothing they say they can do!

I bought mSpy recover text messages from my daughters phone. Turns out that mSpy really can't help me, without some additional help. For approx $100, this did not make me happy. However, Briana Molligan helped me use AnyTrans and i think I have what I need. I really with the advertising was a little more spot on - I feel a bit decieved, but Briana saved the day. She took control of my PC, installed the required software and updates needed, and walked me through the rest. I have a link to go to for more information, which I hope is as much help as she was.:-) All in all, things worked out well enought for this five star review. MSpy's customer service - and customer service techs - are why I'll pay a premium for the service. Now just work on some more detailed advertising! Thanks again, Briana!