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mSpy

Overview

mSpy has a rating of 4.2 stars from 2,152 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.

service
400
value
387
shipping
228
returns
325
quality
372
This company responds to reviews on average within 11 days
+1793
How would you rate mSpy?
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GB
1 review
0 helpful votes
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Mspy helps with relationship
July 31, 2023

MSpy saved my relationship by revealing the truth. I had suspicions about my partner's loyalty, and mSpy helped me uncover their infidelity. The software provided me with concrete evidence of their cheating, allowing me to confront them with the truth. It was a painful experience, but it allowed me to make informed decisions about my future. I'm grateful for mSpy's powerful monitoring capabilities

Date of experience: July 31, 2023
Romania
1 review
2 helpful votes
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They are scam
May 15, 2023

They refused my refund even if I am etitled to a refund by EU law. I haven't even used their app because it did not meet my requirments. They have misleading features on website and after you pay, you see that those features work only with both phones connected to the same wifi network. I also made written complain to authorities about this scammers. Do not buy anything from them.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 15, 2023
Sergey V. mSpy Rep
over a year old

Dear Stamate,

We apologize for any inconvenience you have experienced regarding your refund request. We understand your frustration and the importance of ensuring compliance with applicable consumer protection laws.

While we strive to provide accurate information on our website, we acknowledge that there may have been confusion or misunderstandings regarding certain features and requirements. We apologize for any inconvenience caused by this.

We take your feedback seriously and appreciate you bringing this matter to our attention. We will review and assess our website content to ensure clarity and accuracy in describing our app's features and functionality.

Regarding your refund request, we recommend continuing to engage with our customer support team to discuss your specific situation and explore potential resolutions. They will assist you in understanding our refund policy and ensuring that your concerns are properly addressed. You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.

New York
1 review
10 helpful votes
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Mspy appears to be dropping incoming text messages, not logging every text message sent, and its geolocate is awful. It seems to only work when it feels like it. Im going to try another service. Oh and My Bank's fraud unit called me about buying this service because their records show the site had been jacked.

Date of experience: October 29, 2014
Sergey V. mSpy Rep
over a year old

Thank you for choosing mSpy! We would like to apologize for any troubles caused. I have previously requested for your account ID to further investigate on this matter. Let me than explain how the application works.
MSpy application is able to fetch text messages only in case they were kept on the target device for at least 2 minutes. This is required since mSpy scans the target device every minute and checks whether sensors have any updates. Unfortunately, in case the text message was deleted just right after received / sent, there is a big chance that it will not be fetched. Geo Fencing feature depends on the accuracy of Location Services on the target device so there is no way that mSpy can have an impact on it. In case location was tracked not accurately (for example by using Cell ID determination method) the mentioned feature will react according to the fetched Locations data.
Please, provide me with your email address/account ID so that i can assist.

Best regards,
Margaret
margaret@mspy.com

Florida
1 review
2 helpful votes
Follow Penny C.
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This is a total waste of money. I bought this after chatting with a representative online and confirming that my daughter's phone was compatible with this software. They said the SnapChat access wouldn't be available for a few more months, but not to worry, go ahead and sign up and they'll notify me when it's live. Well, it's been 9 months and it's still not available.

Anytime you chat with tech support, it's like you're chatting with a 12 year old kid. Completely unprofessional and not very helpful.

Do yourself a favor and get the TeenSafe subscription instead. It works as they say it should and isn't as shady as mSpy.

Date of experience: July 22, 2017
Sergey V. mSpy Rep
over a year old

Dear Penny,

Thank you for contacting us!

Please be informed that Snapchat monitoring is already available in case you monitor Android device. If you want to monitor Snapchat on iPhones it has to be jailbroken. Monitoring Snapchat without jailbreak is not possible and there is no other software that allows Snapchat monitoring without jailbreak due to strict security policies.

We will be glad to help you out and resolve any possible issue as fast as we can! Please provide your customer information as a response to a private message from our representative.

Thank you in advance!
MSpy Team

Ohio
1 review
1 helpful vote
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Easy way to catch a cheating boyfriend
June 6, 2022

If you're looking for a reliable way to catch a cheating boyfriend, look no further than mSpy. This powerful app allows you to see deleted calls and messages, giving you the evidence you need to confront your partner. MSpy is easy to use and extremely discreet, so you can rest assured knowing that your boyfriend won't be able to detect it. With mSpy, you have the power to catch a cheating boyfriend and finally get the answers you deserve.

Date of experience: June 6, 2022
Florida
1 review
1 helpful vote
Follow Lorena T.
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Heads up, wives! Here's an app that will let you spy on your husband - and it's totally legal. MSpy is a surveillance app that gives you access to everything your husband does on his phone. You can see his texts, his call history, his email, his social media activity, and even his GPS location. MSpy is perfect for wives who suspect their husbands of cheating, or for anyone who wants to keep a close eye on their loved ones.

Date of experience: April 29, 2022
Philippines
1 review
0 helpful votes
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MSpy offered a seamless installation experience, and its user-friendly interface was both straightforward and highly intuitive. Its extensive array of features is sure to address a diverse range of requirements, making it a valuable choice for those seeking not just safety but also peace of mind in their digital monitoring endeavors.

Date of experience: September 9, 2023
California
1 review
29 helpful votes
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Best customer experience ever!
December 3, 2020

Payton Bryant has been excellent from the start very knowledgeable and sharp witted in experience as per my problem. It took just a few minutes for him to be set up and ready, worked remotely on the targeted phone and in just 5 minutes he was done. Wow! Best experience i have received so far from any technical support representative. Thank you and God bless, Keep up the Good work.
P.S. Even tested the application and it was working perfectly.

Date of experience: December 3, 2020
Virginia
1 review
0 helpful votes
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Keep your children safe online with mspy!
October 31, 2022

Mspy is the perfect tool for parents who want to keep their children safe online. With mspy, you can monitor your child's online activity, see what websites they are visiting, and even view their chat messages. Mspy is totally undetectable, so your child will never know you're monitoring them. And with its user-friendly interface, mspy is easy to use for even the most tech-savvy parents.

Date of experience: October 31, 2022
GB
1 review
0 helpful votes
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What great customer service you offer! I shall do my upmost to leave as many honest reviews as I can. On my review I will let it be known, that you can't believe the online chat agents. They will tell you that you have a 14 day money back guarantee. You inform them of why and how you want to use mSpy, which was to be on Apple Watch and used a tracker for someone who suffers with dementia, Only to find out after purchasing that it doesn't fit your needs and is incompatible. You make a claim under the "money back guarantee" only to be told " "you should have read all the T/Cs" In my stupid believe I didn't, given the information by the agent. They did offer to freeze the account, that doesn't solve the issue. Lesson learned. MSpy in not an honest company to do business with. If you do decided to purchase from them, make sure you read everything twice before any payment is made and under no circumstances believe what you're told by online chat agent.

Date of experience: April 18, 2021
Virginia
1 review
0 helpful votes
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MSpy is cool!
June 21, 2022

If you're looking for a top-of-the-line phone spy application that is both safe and useful, then you need to check out mSpy. This amazing app helps you keep track of your child's online activity so you can always be sure they're staying safe. With mSpy, you'll never have to worry about your child being exposed to inappropriate content or interacting with strangers online. Plus, the app is incredibly easy to use. Simply install it on your child's phone and start monitoring their activity from your own device. You can even set up alerts so you're notified immediately if your child tries to access something they shouldn't. MSpy is the perfect way to keep your family safe and connected.

Date of experience: June 21, 2022
Virginia
1 review
0 helpful votes
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MSpy is the perfect solution!
May 30, 2022

If you're looking for a way to keep tabs on your children's online activity, mSpy is the perfect solution. This app allows you to monitor their activity in real time, so you can always know what they're up to. Whether you're concerned about cyberbullying or online predators, mSpy gives you the peace of mind you need. Plus, it's easy to use and comes with a variety of features that make it even more versatile.

Date of experience: May 30, 2022
Virginia
1 review
0 helpful votes
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Good experience
June 8, 2022

As a parent, it's only natural to worry about your child. But with mSpy, you can finally put your mind at ease. MSpy is a powerful cell phone monitoring software that lets you keep track of your child's activities and whereabouts 24/7. With mSpy, you'll know exactly what your child is up to at all times - so you can rest easy knowing that they're safe and sound.

Date of experience: June 8, 2022
Canada
1 review
0 helpful votes
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Worst app ever
October 25, 2023

I get the app and follow the instructions for Installation after that never works I try to get help from the company but after many times trying I give up, they offer you to Install the product but they charge you another 59 dlls, so I thing everything is a trick for expend more money.
Worst customer service and everything.
Just I waste my money, don't buy this garbage.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 25, 2023
Sergey V. mSpy Rep
over a year old

Thanks for contacting our Support Team!

Please accept our apologies due to the inconvenience caused by this problem.

We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.

You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.

Pakistan
1 review
0 helpful votes
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Not a fan of mSpy
June 3, 2021

I don't like their support. They charged me twice and I never got my money back until I sent them a dozen emails over the course of 1 month. I am using Xnspy right now and it's so much better, especially because the support is so helpful. Xnspy's pricing is comparable to Xnspy but slightly better. So, I guess, I am sticking around for a while now.

Date of experience: May 4, 2021
California
1 review
0 helpful votes
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Thank you for making my life easier!
September 5, 2022

If you're looking for a fast-working, reliable application that will make your life easier, mspy is the answer. Installation is quick and easy, and their friendly support chat makes it easy to get started. Thank you for making my life easier!

Date of experience: September 5, 2022
Ohio
1 review
2 helpful votes
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MSpy
May 23, 2022

MSpy is the perfect parenting tool, because it helps you keep your kids safe and gives you peace of mind. With this app, you can monitor your child's SMS messages, social media activity, and calls. You can also see their location at all times, so you always know where they are. MSpy is discreet and easy to use, so you can rest assured that your child is always safe and sound.

Date of experience: May 23, 2022
GB
1 review
0 helpful votes
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Helpful app
August 24, 2023

As a parent, mSpy has been extremely helpful to me. It lets me keep track of my child's messages, calls, and location, which has been invaluable. It allows me to guide them toward responsible online behavior without invading their privacy constantly.

Date of experience: August 24, 2023
Texas
1 review
0 helpful votes
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Quick Assistance
January 24, 2021

Emma Clark did an amazing job in assisting me today with my syncing issues. She was very professional and worked quickly. We ultimately determined it was a storage issue. Very appreciative for Emma's help today!

Date of experience: January 24, 2021
Arizona
1 review
5 helpful votes
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MSpy never worked from day 1. I set it up over and over again, I reached out to support and all they ever did was tell me to uninstall and reinstall. I tried this at least 20 times. I followed every single instruction and nothing went wrong at any step. There is no reason why it isn't working and support literally keeps saying to uninstall AGAIN. I spent WAY too much money for a product that has never fully worked a single time. I will be pursuing a refund and warning anyone I can about this service. Save yourself the headaches and AVOID this company.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 21, 2022
Sergey V. mSpy Rep
over a year old

Dear Customer,

Thank you for contacting mSpy!

We are sorry that our software did not meet your expectations.

Please be informed that we have approved your refund request.

If you come across any other difficulties or questions, let us know, we will gladly help!