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mSpy

Overview

mSpy has a rating of 4.2 stars from 2,140 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.

service
400
value
387
shipping
228
returns
325
quality
372
This company responds to reviews on average within 10 days
+1793
How would you rate mSpy?
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GB
1 review
0 helpful votes
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Customer service wins me over
July 29, 2024

I had a minor technical issue with mSpy, but their customer service was fantastic. They were prompt, helpful, and resolved the issue within minutes. Great service makes all the difference!

Date of experience: July 19, 2024
GB
1 review
0 helpful votes
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Best for the young child
July 30, 2024

The Calendar Viewer lets me see their appointments and activities, ensuring they're staying organized and on track. Plus, WiFi network monitoring keeps me informed about the places they visit.

Date of experience: July 20, 2024
GB
1 review
0 helpful votes
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Employee Monitoring (Work Email Tracking)
July 29, 2024

I have an IT company and use mSpy for work email tracking. It allows me to ensure my employees are using company email appropriately and not wasting time on personal messages.

Date of experience: July 19, 2024
GB
1 review
0 helpful votes
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Hidden app
July 29, 2024

The best part about mSpy is that it works in the background. My kids have no idea I'm monitoring their phones, which is important to me because it allows me to see their true online behavior.

Date of experience: July 19, 2024
Australia
1 review
1 helpful vote
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They will tactically use another website to make you feel it's easy to get the information you need by just imputing a phone number, please don't fall for it.
They also will recommend another platform like scannero which never works.
After all of this, they will argue with you using their refund policies and not refund you.
They are corporate scammers, please beware!

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 5, 2024
Sergey V. mSpy Rep
9 months ago

Dear Customer,

I apologize for the inconvenience you've experienced. Contact our support team at refund@mspy.com with your account details and a clear description of the double billing issue. They will assist you in resolving the problem. Thank you for bringing this to our attention, and we appreciate your patience as we work to address the situation.

GB
1 review
0 helpful votes
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Children cyberbullying
July 29, 2024

My son was being bullied online. Thanks to mSpy's keyword alerts, I was able to detect the cyberbullying early on and intervene. We got him the help he needed, and the bullying stopped.

Date of experience: July 19, 2024
Indiana
1 review
0 helpful votes
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This company is a scam. They don't even deserve one star.
They continued to bill me every few minutes until they finally hit on a number that was available in my account, and i locked my card!
ABSOLUTELY DO NOT TRUST BARRY!
DO NOT TRUST THIS COMPANY!
My lawyer says I am in compliance with their refund agreement, even tho they won't return a phone call or email. Let's see if they can ignore a subpoena.
I wish they'd all get food poisoning.
But for serious. I recorded all my phone calls including the initial one with Barry. Who lied and stole from my family.
FRAUDS! THIEVES! LIARS!

They don't care about you or your children's safety. They are a greedy lying demon.

+2
mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 9, 2024
Sergey V. mSpy Rep
9 months ago

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.
Thank you for your understanding and patience!

GB
1 review
0 helpful votes
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Grandma needs help
May 20, 2024

My grandma started using a new tablet to connect with family, but she's worried about online scams. MSpy was perfect. It has a simple interface for call and text monitoring, giving me some peace of mind while she enjoys her new device.

Date of experience: May 10, 2024
GB
1 review
0 helpful votes
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The web dashboard with the Family plan is a game-changer for our business. We can monitor work phone activity (calls, texts, apps) for all our employees from one central location. It simplifies monitoring and ensures everyone is using their phones appropriately.

Date of experience: May 10, 2024
GB
1 review
0 helpful votes
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Competitive advantage in a freelancer team
May 19, 2024

Our small freelance team uses mSpy's limited app usage monitoring to track project progress. It helps us identify who might be spending excessive time on certain platforms and ensure everyone's focused on delivering tasks efficiently.

Date of experience: May 9, 2024
GB
1 review
0 helpful votes
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A long-distance relationship needs trust
May 20, 2024

My partner lives in another country, and open communication is key. We both use mSpy with full transparency to monitor calls and texts. It helps us feel secure and avoid any unnecessary doubts creeping in.

Date of experience: May 10, 2024
GB
1 review
0 helpful votes
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Not for the faint of heart
May 19, 2024

MSpy can be a bit overwhelming at first, with all the features and options. But once you get the hang of it, it's a powerful tool. Just be prepared to see things you might not want to, like your teen's late-night texting sessions or your employee's social media browsing habits during work hours.

Date of experience: May 9, 2024
GB
1 review
0 helpful votes
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Catching fake-sick days
May 20, 2024

My teenage son started feigning illness to skip school. The GPS tracking on mSpy exposed his lie. I could see he was actually at the mall when he claimed to be too sick to get out of bed. Needless to say, there were consequences!

Date of experience: May 10, 2024
Iceland
1 review
1 helpful vote
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Great customer support from Rojerspy they helped me set up everything quickly and efficiently in spying on my spouse phone. You can check them on Instagram

Date of experience: July 2, 2024
GB
1 review
0 helpful votes
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No root for Android (family plan)
May 20, 2024

My wife and I use the Family plan to monitor both our kids' phones. The best part is that mSpy works in stealth mode, so they have no idea their phone activity is being monitored. No rooting our Android phones was required either, which was a relief.

Date of experience: May 10, 2024
GB
1 review
0 helpful votes
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Waste of money/ scammer!
May 26, 2024

Downloaded the app after checking on the website that it would meet our criteria- to check social media and messages on an IPhone.
Immediately after downloading and installing it was clear that this was not the case. Neither social media or Messages can be seen on IPhone. After contacting the chat function we were told my request for refund due to being mis-sold a product which could not do as the website states, we were told the request would be sent to the billing department.
6 weeks later and after many emails we have been continually told we are unable to have a refund as it should be clear what the product offers.
The website states 14 days refund which has been completely untrue.
Customer services have been unhelpful, and the app is misleading. A complete waste of money

Date of experience: May 16, 2024
Sergey V. mSpy Rep
9 months ago

Hello,

Thank you for sharing your experience. We apologize for any confusion or inconvenience caused. It is essential to us that our customers fully understand the capabilities of our product before purchase.

If you feel you were misled about the product features, we recommend contacting our Technical Support Department via the Live Chat at mspy.com. You can access the Live Chat from our website or through your profile menu. Please provide them with all the details of your case, and they will work to address your concerns and assist with the refund process.

GB
1 review
0 helpful votes
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User-Friendly Online Access
May 23, 2024

The convenience of mSpy's web-based interface is a major plus, allowing me to utilize its features from any web browser without the hassle of installing additional apps. I can easily monitor from any device, be it a computer or phone.

Date of experience: May 13, 2024
Texas
1 review
0 helpful votes
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I appreciate the real-time alerts that Rojerspy sends, keeping me informed about device activities, you could check them on Instagram and you would definitely thank me later

Date of experience: July 2, 2024
GB
1 review
0 helpful votes
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More Than Just a Monitoring App
May 11, 2024

I got mSpy to keep an eye on my kids' online activity, but I've found that it's also useful for keeping track of their whereabouts and even making sure they're not using their devices during certain times (like after bedtime).

Date of experience: May 1, 2024
GB
1 review
0 helpful votes
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Satisfied
May 11, 2024

This app is way better than Apple's Screen Time, though it could still use some tweaks. It lets you control things in a much more detailed way, and it feels really stable. I'm excited to see what new features they add in the future!

Date of experience: May 1, 2024