Overview
mSpy has a rating of 4.2 stars from 2,142 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.
I've been using mSpy for a while now, and it definitely has its strengths. However, there are also areas where the app could use some improvement. I would love to see more social media platforms added to the monitoring list because, you know, kids these days are on everything.
Completely scam. I purchased lifetime subscription from stacksocial but never received login details after activation. Chat support never reply, support, sales or billing emails don't reply. All given phonec numbers don't reply. No response whatever they have fake 5 star reviews from fake accounts.
The app is not working like they say. I have buyed the full access extreme plan with all features and in the app have banners to buy features that I've already pay. Definetly NOT RECOMMENDED! They don't refund my money.
All the features you see on the website are not "remote access" as they claim. It requires backup and is not live which means if your child is in danger they can delete the data and you will never know if they are truly safe.
They claim it works for android/iphone which is BS.
Customer service team is horrendous, app couldnt be downloaded on the mobile > app couldnt be used on desktop "synchronization fails" consistently despite following all instructions. Asked me to re-install, tried and failed. Tried on another laptop and another device also failed.
Final solution they gave me is "get you child an android phone instead of an iphone"
WELCOME TO HELL. Biggest scam and now we know why they don't have google reviews. My mistake for being trusting of the fake reviews they have on their website.
Thanks for contacting our Support Team!
Please accept our apologies due to the inconvenience caused by this problem.
We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.
You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.
I've been using mSpy to check on my daughter's phone, and let me tell you, turning on those notifications is a game-changer. It just makes it easy to catch anything sketchy, like her chatting with strangers online. If you haven't set up notifications yet, you should totally do it ASAP!
Not a pleasant experience at all. However, I'm grateful for mSpy's notification feature, which alerted me to my teenager texting while driving. This led to a constructive conversation about the dangers of distracted driving, and we promptly put an end to such reckless behavior.
Solely focused on child safety, I recently encountered a concerning situation when my young surfer dude ventured into risky online waters. Thankfully, mSpy's website blocker acted as a reliable safety barrier. Discovering this feature was a relief, as it enables me to tailor the online environment by selecting appropriate websites for my child's access.
I'm grateful for mSpy's feature that lets me establish restrictions and boundaries for my child's phone usage. It brings me peace of mind, ensuring they steer clear of inappropriate content and don't spend excessive time on their device.
I haven't been able to use it at all and there is no response at all from mspy. This is day light robbery and the worst ever app who over promises and delivered zero. DO NOT waste your money and time!
Hello,
We deeply regret the negative experience you have had with our service. Your feedback is crucial to us, and we are dedicated to improving our support and resolving your issues.
Please contact our Technical Support Department in the Live Chat at mspy.com, where we can assist you in real-time. You can enter the Live Chat from the mSpy website or click "Chat" in your profile from the menu.
I run a small marketing agency, and mSpy helps me monitor employee phone use during work hours. The Screenrecorder function is particularly useful. I can see if someone is spending too much time on social media or using work time for personal calls.
I purchased premium for a year, including mAssistance package (another 46$), however their software didn't worked on a stock Samsung phone. I've made a refund claim within the trial period, but they kept refusing blaming the device. I've had they specialists installing remotely the software 3 times, still not working. I am fighting with billing department for 2 months already, my refund rights are ignored.
I've tested 2 other similar software, worked flawless, so is not the device.
Worse, their technical "assistance" is never available, you have to wait weeks or months to get real help.
Important, part of their scamming: when you purchase, the extra package for mAssistance is selected automatically, and is not easy to cancel. Many users ended up buying something they don't want or cant use.
Hello,
Thank you for sharing your experience. We regret to hear that you faced such issues with our service. Your feedback is crucial for us to improve our services and customer support.
Please ensure that you have contacted our Billing Department directly via email at billing@mspy.com with all the relevant details, including proof of your refund request and any communication with our support team. We strive to resolve such issues promptly and ensure customer satisfaction.
For immediate assistance, please reach out to our Technical Support Department via Live Chat at mspy.com. Your concerns will be escalated to the appropriate team for further investigation and resolution.
I wasn't sure if I would ever use the automatic screen recording feature of mSpy, but it has actually come in handy quite a few times. It's nice to see what my kids do on their phones without hovering over their shoulders.
I wasn't sure how to set up mSpy on my elderly father's phone, but their customer service was fantastic. They walked me through the entire process patiently and even offered some helpful tips for using the app.
MSpy showed me that my husband wasn't texting his ex like I thought he was. She was trying to get back together with him, but he kept shutting her down. Feel a little silly for accusing him now, but at least it cleared the air.
I've got three kiddos, and trying to keep them all safe online is quite the task. Luckily, mSpy's family plan lets me keep an eye on all their devices with just one account. Totally worth it for the peace of mind.
I installed mSpy on my dad's phone after he got lost on a walk. He has early signs of dementia, and the Geofencing feature is really great. I set up a safe zone around his house, and now I get alerts if he wanders too far. It also helps me keep an eye on his calls and texts in case he needs help.
I purchased their product on an annual license. When I installed it in the device I wanted to monitor, I quickly found out that the WhatsApp messages can only be retrieved if you plug the phone via cable to a computer. This has also been confirmed by their support department.
There is no information at all about this in their website. None. I asked for a full refund, and they won't give it to me. Pretty $#*!ty experience. They'll never have me as a customer again.
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.
Please let us know which one is suitable for you, and we will gladly help you set it up.
If you come across any other difficulties, let us know, we will gladly help!
My brother is in recovery for alcoholism, and mSpy helps him stay accountable. He agreed to have the app installed to monitor his location and calls. It helps prevent him from going to places associated with his past drinking habits.
David Cooper was great assisting with issues and questions. Thank you for helping. A great service for sure. Anytime we have questions they go above and beyond to fix the problem.
Alex Scarn was very helpful finding solutions to issues we were having at the time. Thank you for your time and understanding.
Rodney Haynes was very helpful in helping us get all questions answered. Took the time to explain in detail each step of the way to achieve solutions for questions we had. Thank you for excellent customer service!
This program is insanely misleading. I have an iPhone and not Android, I also do not have a desktop, thus this program is completely useless. All features that are advertised do not exist for iPhones. And yes I had access to the target phone and iCloud credentials. The only thing offered is a free extension of one month for my membership, so that I can continue on in my uselessness journey with this company, or option 2 to freeze my account and wait to unfreeze it in the future when I feel like logging in to see absolutely nothing. I am a single mom and spent a lot of money on this service and am irate that it is such a waste of money, I could have just flushed some money down the toilet and gotten as much help as I have from this program. Thank you for truly nothing, other than making my checking account bounce because I didn't realize the stupid mAssistance program got charged too. Award winning program and support.
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.
Thank you for your understanding and patience!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.
Thank you for your understanding and patience!