mSpyReviews 2,264

It's a scam website. They advertise having all the features, but when I purchased the 12-month package and completed the installation, I couldn't access anything. No WhatsApp, Facebook, call logs, GPS, messages... When I reported it, they said those features are only for the Unlimited package and suggested I upgrade by paying more. What the heck? I demanded a refund, they refused and said their network technician would guide me through reinstalling. Then they requested I have the monitored person's phone for at least 45 minutes for them to install it on my computer. After setting it up, they said I could monitor their monitor phone in the future but only if I connect their phone via USB to my computer and using the same wifi. What nonsense! If I have their phone in hand, why would I need to buy this app? It's ridiculous. And to top it off, they froze my account and claimed it would expire on 1/4/2024, while I purchased the premium package on 26/12/2023. I emailed them about this issue but got no response. I really don't understand how they got 4 or 5-star ratings. Definitely a scam!

I was told i was going to be charged 28. Instead they charged me 100! Ontop of it after an hour of installing and purchsing it i was logged out of my account and couldnt log back in. They dont have a number you can call and ontop of it there online support didnt get back to me for almost a week. Im telling them that i want my money bck as i thought i was only being charged 28 and now they refuse to give it back. This app is the worst do not give them your money!

Majority of the functions only work on Android but they don't advertise it that way. I asked for a refund immediately after purchasing and they refused even the app doesn't work as advertised.

I purchased the Parentaler app, went through the buying process thinking I was purchasing and it was not until AFTER the purchase process that you start getting emails from Mspy, saying that's the product you've purchased. The Parentaler website says it will work on iOS13+ however because you've unknowingly purchased Mspy, which does NOT work in iOS 16, THE PRODUCT DOES NOT WORK. When you ask for a refund because the app doesn't work on iOS they quote the mspy refund policy, which you have no idea about because you purchased off the Parentaler web site. All in all the whole thing is a scam, DO NOT PURCHASE FROM MSPY OR PARENALER, THE PRODUCT DOES NOT WORK IN iOS.

This does not work and they just take your money alot of run away for tech support. Once u pay u are screwed whether the service works or not. Buyer Beware

All these positive reviews are a joke. The majority of features don't work and if you need assistance you have to pay for anything beyond the service rep copy/pasting the useless documents that didn't even make sense. I used to use spyzie and was MUCH happier with their reliability and customer service!

I registered to the mspy application. I asked to cancel my membership on the first day of my membership, but I did not get any results. I have the right to cancel within 14 days. I want a refund, I do not receive an answer.

They are very bad when they are selling the subscription they will be behind you and give you false information once after you buy their subscription they won't even care you and then they tell that you have agreed to the terms and conditions this is how the app works. Trust me while purchasing the app it's all the fake information they give you don't ever trust them and loose your money. After buying subscriptions getting hold of them is almost impossible. Don't waste your money as I did.

Usually the app doesn't work. And the tech support will suggest to you that you need to pay more for a better software. What does it mean? It means that the app is a big lie. They keep milking you of money. The first app you get is not working at all. All the benefits listed on their website is not included with your initial payment. The software doesn't work unless you keep paying for more.

I suggest making a complain with the District Attorney office, for the ripoff.

Dont get scammed thinking that they app will work as they say on their website. Because is not.

DON'T BUY! DOESN'T WORK! I want refund because it cannot be used at all
I didn't know u need the password of the phone
If I've password of the phone why do I still need your spyware?

Peter Williamson was very helpful to me. He understood my issue and quickly got on it to help me resolve it.

Customer service is an absolute disaster to deal with. I wouldn't recommend. You also need to jailbreak the phone in order to use the nost helpful parts of the service which voids warrenties.
I asked 3 times for a refund and they keep just giving me a run around and making it take me past the 14 days of purchase so i no longer qualify for the refund.

I didn't wanna buy 3 month Sub and now I'm not getting any answers from support!
I want my money back!

I'm going on as many sites to expose these frauds. Their app is lousy and if you notice they try to suppress honest reviews with their bot reviews. They take renewal subscriptions 4 months ahead of when they are due. So if you pay for a 12 month subscription your really paying for 8 months or in my case I guess I was lucky for 11 months before I got charged again. Ask for a refund? Don't make me laugh. Don't bother with this app unless you enjoy stress and migraines.

**UPDATE: After I refuse the 25% refund, then 50% refund and lastly the 75% refund and kept on insisting on a full refund for the unauthorized debit and informed them that I will report the issue to my bank they did refund me the full amount they deducted in December 2023.**

At first, I was impressed with the app and were more than willing to pay the €178 subscription for a year. This was ending April 2023, on 23 December 2023 a debit went off my account for €209.09, this is a 4-month premature debit, and they over charged me. I went onto the website and removed the automatic renewal and contact them to inform them that they charged me 4 months prematurely. They apologized and offered me 3 months free extension on my subscription but refuse to refund the premature debit. I am a single mom and have to budget for ever €1 that I spend, a premature debit of that amount causes financial strain.

Scam. I first purchase a subscription of 100$. Then after 2 months, they automatically charged me double without any announcement and refuse to refund.

This app is useless and the company is a scam! They just grab your money even if you don't want to renew and so hard to reach them for any complaints. This company should be sued!