website thubmnail of mSpy

mSpy

Overview

mSpy has a rating of 4.3 stars from 2,173 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.

This company responds to reviews on average within 11 days
+1793
How would you rate mSpy?
grey star
grey star
grey star
grey star
grey star
GB
1 review
0 helpful votes
Follow Zoila D.
Unfollow Zoila D.
Send Message
Share Review
Report Review

Find some strange texts
April 11, 2024

My gut feeling told me something wasn't right with my partner's online activity. They were spending excessive time on their phone, secretive about what they were browsing. MSpy helped me discreetly monitor their online actions. While I value privacy, there's a difference between privacy and secrecy. So, I really found some strange texts that led to a conversation about honesty and trust in our relationship.

Date of experience: April 1, 2024
California
1 review
5 helpful votes
Follow Trish m.
Unfollow Trish m.
Send Message
Share Review
Report Review

MSpy don't buy!
July 11, 2017

Bought mspy to monitor my daughter's phone, which was an android. Set up the phone but was unable to use the snap-chat option because of a compatibility issue. Asked for a refund they said no. So I purchased an older iPhone and now I am unable to monitor anything. They keep giving me the run around, via chat. I think it is a robot. I have yet to speak to an actual person. Buyer Beware!

Date of experience: July 11, 2017
Sergey V. mSpy Rep
over a year old

Dear Trish,

Please be informed that in order to monitor Snapchat your daughter's phone must be rooted, unfortunately 'rooting' is a very specific procedure and is absolutely different for all Android phones. Some mobile carriers apply additional security measures to prevent their mobile devices from rooting. You can check root option in Google or with our specialists who can tell you if the phone can be safely rooted or not.

If you have older iPhone that can be jailbroken (it means that it has iOS 9.1 or lower) then you will be able to monitor Snapchat on your daughter's device.

Please, answer to private message providing your customer information so we can affectively solve your problem

Thank you for understanding and cooperation!
Best Regards,
MSpy Team

California
1 review
4 helpful votes
Follow Michelle V.
Unfollow Michelle V.
Send Message
Share Review
Report Review

Emma Clark went beyond my expectations!
January 30, 2021

Emma Clark put so much work into installing mSpy on my daughter's device. She has an old motorola phone and the settings were so confusing to me, so I reached out to mSpy customer service for help and Emma came to my rescue! It took a few attempts because of my internet connection, but she never once gave up and was on top of it the whole way through! Thank you so much for your help. Now I have much peace of mind!

Date of experience: January 30, 2021
Illinois
1 review
1 helpful vote
Follow Sophia Z.
Unfollow Sophia Z.
Send Message
Share Review
Report Review

You can be sure MSpy is the best!
April 19, 2022

MSpy is one of the most popular phone spy programs on the market, thats why I purchase it. It allows you to remotely monitor all activity on a target device, including calls, text messages, social media activity, and more. The best part is that mSpy is completely undetectable, so the person being spied on will never know that they're being monitored. With mSpy, you can be sure that you're always in the know about what's going on with your target device.

Date of experience: April 19, 2022
Belarus
3 reviews
3 helpful votes
Follow Bradley H.
Unfollow Bradley H.
Send Message
Share Review
Report Review

I love it!
July 23, 2015

This is the best app for parent that is able to monitor any Internet activity of children's mobile phones. Just a unique app for all who are interested. And not expensive. I recommend everyone to try and be sure to install. To me it helps a lot! It is very intuitive to operate, works without any problems and crashes! Such a long time does not appear. I love it! The order number ******* date of purchase 12.06.2015

Date of experience: July 23, 2015
Canada
1 review
1 helpful vote
Follow Trisha M.
Unfollow Trisha M.
Send Message
Share Review
Report Review

DO NOT USE THIS COMPANY!
October 16, 2023

I downloaded the app but never used their services. Got a hefty $93 taken out of my account, since I didn't use the app I wrote mspys customer service for a refund. They responded to my email saying that they have received my request, but I haven't seen my refund it's been a month. I'm going to continue to message them concerning my refund everyday and leave appropriate reviews every day, until I get back my money

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 16, 2023
Sergey V. mSpy Rep
over a year old

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.

Please let us know which one is suitable for you, and we will gladly help you set it up.

If you come across any other difficulties, let us know, we will gladly help!

Texas
2 reviews
49 helpful votes
Follow Ancey A.
Unfollow Ancey A.
Send Message
Share Review
Report Review

I purchased the product after speaking with customer service who told me that if this product did not work on my iPhone, then they would fully refund my money. I cancelled my service, and asked for a refund. They have not answered back. They send an email saying that they are working on it. Now, it's been over a month with no response at all. Do NOT get this product. They are a rip off! At this point, I am reporting them to the BBB as a scam.

Date of experience: July 2, 2020
Sergey V. mSpy Rep
over a year old

Dear Customer,

We regret to hear about your experience.
A partial refund has been issued by the billing department as you were informed by email back in July.

In the meantime, the issue with Iphones monitoring has been already fixed by the development team.

Kind regards,
MSpy Team

Florida
1 review
0 helpful votes
Follow Sergio F.
Unfollow Sergio F.
Send Message
Share Review
Report Review

MSpy is the ultimate spying app – it's easy to use, undetectable, and provides tons of features. Whether you want to keep an eye on your kids, spouse, or employees, mSpy has you covered. With this app, you can see everything they do online and offline – including text messages, calls, GPS location, and more. MSpy is the perfect way to keep your loved ones safe and secure.

Date of experience: May 9, 2022
Illinois
1 review
0 helpful votes
Follow Issac U.
Unfollow Issac U.
Send Message
Share Review
Report Review

I'm glad I found this app!
April 19, 2022

I'm glad I found this app! The premium package let me know that my girlfriend cheated on me three times, and maybe more with my brother! It hurt, but now everything is fine. I have a new strong relationship and I am happy with my new girlfriend. By the way, after 3 months of relationship, mSpy is also on her phone. I don't want this to happen again!

Date of experience: April 19, 2022
Illinois
1 review
0 helpful votes
Follow Annabelle H.
Unfollow Annabelle H.
Send Message
Share Review
Report Review

I never thought I would need to use a tracking app like mSpy, but I'm really glad I did. My son became a teenager and suddenly started acting out. He stopped sharing his thoughts and feelings with me and became withdrawn. I was really worried about him, but I didn't want to invade his privacy. MSpy let me do that. Now I have access to his phone and can see who he's talking to and what he's doing. I can also see what's going on at school. I'm really happy with it and would recommend it to any parent who has a teenager. Thank you mSpy!

Date of experience: April 19, 2022
Florida
1 review
0 helpful votes
Follow Gilberto D.
Unfollow Gilberto D.
Send Message
Share Review
Report Review

I do recommend mSpy enough! 5 stars!
May 3, 2022

I am so grateful to have found mSpy! I had been struggling with another app for weeks and was about to give up when I found mSpy. Not only is their support team incredibly friendly, but they were also able to help me install the app remotely and set up my account. They responded to all of my questions quickly and professionally. I do recommend mSpy! 5 stars!

Date of experience: May 3, 2022
Florida
1 review
0 helpful votes
Follow Seamus H.
Unfollow Seamus H.
Send Message
Share Review
Report Review

Great app to control you employee`s activity
April 29, 2022

IS it great app to control you employee`s activity at work? YES! MSpy is the perfect solution for this! It's easy to install and provides peace of mind, knowing that your employees are doing their work instead of wasting time at the office.

Date of experience: April 29, 2022
Serbia
1 review
1 helpful vote
Follow Vinayak D.
Unfollow Vinayak D.
Send Message
Share Review
Report Review

I rushed to write a review
November 8, 2023
Updated review

Mspy is partially functional, I am not able to receive messages from social media app's, only text messages, call logs, key logger and gps location works, I contacted customer service several times, but they were not able to resolve the issue. Everytime I contacted them, they asked me to do some settings, but it didn't resolve, one of the customer care agent told me that everything is okay with settings and I should wait 24 hours to start receiving the messages, but it didn't. Finally I gave up, I even cancelled the auto renewal of subscription
Customer care is prompt to reply

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 9, 2023
Sergey V. mSpy Rep
over a year old

Dear Vinayak,

Thank you for reaching out to us, and we sincerely apologize for the inconvenience you've faced with our application.

We understand the importance of having all features function as expected, and we regret that you've encountered difficulties with messages from social media apps. Our technical team is actively working to address such issues and enhance the functionality of the application.

We appreciate your efforts in trying to resolve the matter by adjusting settings, and we apologize for any inconvenience caused. To assist you further, we recommend contacting our technical support team at support@mspy.com. Please provide them with detailed information about the specific social media apps you're experiencing issues with, and any other relevant details. Our team will thoroughly investigate and work towards a solution.

Additionally, we've noted your cancellation of the auto-renewal, and we want to assure you that your feedback is valuable in our ongoing efforts to improve our services.

Once again, we apologize for any frustration caused, and we appreciate your understanding. If there's anything else we can do to assist you, please feel free to let us know.


Technical support
October 7, 2023
Previous review

The app is good, I spoke to agent Thomas York, he was very helpful, he explained things in a simple way.

Date of experience: September 11, 2023
New Zealand
1 review
0 helpful votes
Follow Carli P.
Unfollow Carli P.
Send Message
Share Review
Report Review

Don't do it!
January 26, 2022

I purchased what I thought was a system for 3 devices, not realizing it could only be used for one accoun (my honest mistake) To correct this I contacted the chat services, all I got was up selling. Original subscription was$150, he then wanted me to pay another $450 to get the cover that I thought I had purchased. The sales tactic was highly pressured. In the end he offered it for $350. I had to refuse. I then bought the Norton subscription and paid $120 for 5 devices, 5 different accounts. Set up was about 1 hour faster and easier. Navigating the app is easier the what is offered by mspy.
I have requested the refund, which has been refused on the grounds that it was not in their control. IMO that is not acting in good faith, many companies with give refunds on similar grounds.

Date of experience: December 27, 2021
GB
1 review
0 helpful votes
Follow Simon S.
Unfollow Simon S.
Send Message
Share Review
Report Review

Mixed feelings about mSpy
August 23, 2023

I have mixed feelings about mSpy. While it provides comprehensive monitoring options, the pricing seems steep for the features offered. The app works well, but I wish there were more affordable options with similar capabilities.

Date of experience: August 23, 2023
Texas
1 review
0 helpful votes
Follow Rachel J.
Unfollow Rachel J.
Send Message
Share Review
Report Review

Bad software Bad customer service
June 15, 2022

This software is complete garbage as is there customer service. I have been trying to get it to work for 3 weeks on my daughters phone. Now they want to remote log into her phone but I have to schedule an appointment for that, which my options are 2 am or another 2 weeks out. Their response is to offer me a 30%refund and continued use of software that doesn't work! I was lied to by the sales person it does not work the way I was told. I don't care what your refund policy says if your product doesn't work you give a full refund its just good business.

DO NOT BUY THIS SOFTWARE you will be out your money.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 16, 2022
Sergey V. mSpy Rep
over a year old

Dear Customer,

Thank you for contacting mSpy!

With this letter, we confirm that the partial refund has been successfully processed in your favor.

If you come across any other difficulties or questions, let us know, we will gladly help!

Oregon
1 review
0 helpful votes
Follow Dana N.
Unfollow Dana N.
Send Message
Share Review
Report Review

Now I can track their location
July 5, 2022

Do you suspect that your partner is cheating on you? Or maybe you want to keep an eye on your kids and make sure they're not getting up to mischief? Either way, you need mSpy. MSpy is a powerful application that allows you to monitor someone's activities on their phone. You can read all their messages, see what social media they're using and even track their location.
It's the perfect way to spy on someone without them ever knowing. Thank you mspy!

Date of experience: July 5, 2022
Georgia
1 review
4 helpful votes
Follow Shandora C.
Unfollow Shandora C.
Send Message
Share Review
Report Review

A real rip off!
April 29, 2021

False advertising! They will tell u don't need physical access to the phone if u know the Apple ID and password! That's a lie! Now they want me to go hooking up computers and cables etc to the target phone! I just paid for a whole year!
I call and no one answers! I want a full refund!

Date of experience: March 30, 2021
Oregon
1 review
0 helpful votes
Follow Yaritza D.
Unfollow Yaritza D.
Send Message
Share Review
Report Review

WOW! It works wonderful
July 8, 2022

Professionals will take care of everything for you, ensuring that the mSpy software is installed correctly and discreetly on the target phone. You'll be able to monitor all activity on the phone remotely, including calls, texts, emails, and more

Date of experience: July 8, 2022
Australia
1 review
1 helpful vote
Follow Clara R.
Unfollow Clara R.
Send Message
Share Review
Report Review

Tracking cellphones and getting an accurate report has been a bit worrisome, thanks to shifttox_cod on instagram whose service helped me locate certain cellphones without breaking a sweat. His service made me know that the internet has become the most common method of cheating nowadays, either emotionally or physically. Taking a few extra steps in getting what would serve as proof for leaving a toxic relationship, to see who your spouse texts or chats with on social media isn't a bad idea, I'd recommend you reach out shifttox_cod on instagram.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 9, 2024
Sergey V. mSpy Rep
over a year old

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.
Thank you for your understanding and patience!