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mSpy

Overview

mSpy has a rating of 4.2 stars from 2,143 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.

service
400
value
387
shipping
228
returns
325
quality
372
This company responds to reviews on average within 10 days
+1793
How would you rate mSpy?
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India
1 review
1 helpful vote
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Never believe on their words they are making fool of us. they took money and disappeared. They first told you that you can give $100 so we can help you and then you also have 14 days refund time. But when they failed to provide the services so they told me you are not eligible for return

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 27, 2021
Sergey V. mSpy Rep
over a year old

Dear Customer

Thanks for contacting us!

Provide us please with the following information:
- Your Customer ID.
- OR the e-mail address that you used while placing the order for purchasing mSpy.

As soon as we locate your account, we will do our best to assist you promptly.

Virginia
1 review
0 helpful votes
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Mspy
December 8, 2022

MSpy, the ultimate app for parents who want to stay in touch with their children's online lives. With mSpy, you can ensure that your kids are safe online by monitoring their online activities and taking measures to protect them from the dangers of the internet. Their cutting-edge software gives you an all-encompassing view of your child's digital footprint, giving you peace of mind that they're staying within appropriate bounds.

Date of experience: December 8, 2022
Ohio
1 review
2 helpful votes
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0/5
October 14, 2020

I purchased the Mspy application service approximately two and a half weeks ago. I never received any data for the device I was trying to monitor. I gave it a few days because they said it would take up to 24 hours. I made sure the device was receiving and making calls and texts... still nothing. When I reached out to customer service for a refund the firm tried to give me additional services and extended time with the service that wasn't functioning properly... why would i want to continue getting nothing...
I've gone around with them for two weeks now and still no refund. Their service is BS! Buyers beware!

Date of experience: September 14, 2020
Missouri
1 review
0 helpful votes
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The purchase of accounts was made for the work phones of our phone company, in order to control that they were used exclusively for work purposes. This is an excellent application since we did not have any problems with any phone. All information comes minute by minute as we indicated in the settings. I rate this app 5 stars!

Date of experience: May 12, 2022
Oregon
1 review
0 helpful votes
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Like this application
August 7, 2022

MSpy allows you to remotely monitor any Android or iOS device. You can see all of the device's activities, including texts, calls, GPS location, and even social media and website activity. A lot of yummy things!

Date of experience: August 7, 2022
District of Columbia
3 reviews
3 helpful votes
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Good, really good.
October 20, 2015

I used to install mSpy on my daughter's pc. It works fine. Not that I ever wanted to spy after my children, but I had some thoughts she could have taken drugs. Web could be a dangerous place, so I'd recommend it to all the caring parents.

Date of experience: October 19, 2015
Florida
1 review
0 helpful votes
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After paying over $100 and promised easy installation, I discover you cannot complete the installation without an additional $13. I agree and start a chat with support to complete the iPhone installation. First representative is great and helpful then he hands me over to Anthony Russo. Without warning Anthony takes possession of my computer and starts removing applications and reinstalling them which causes the computer to restart. After the rest, I wait because I have no idea what to do to get the installation finished. Finally I try to open the chat at mspy again and am connected back to Anthony. I advise him that it would be polite for him to notify me when taking control and restarting computer. His response is you see what I see on the screen. I said great customer service you have. Can we just get this done, and he ends chat. I am no longer able to chat or finish the installation and have completely wasted by time and money.

Date of experience: March 9, 2021
Illinois
1 review
0 helpful votes
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I highly recommend mSpy! From the first day of use, it worked awesome for me. I had all the information from the target phone in my account within minutes. The updates came without any delay, and I was really impressed with the Premium mode features. Premium mode has a lot of benefits, including tracking Facebook messages and WhatsApp chats, so I had no regrets to purchase it for a year. Overall, I'm really happy with mSpy and would recommend it to anyone looking for a reliable tracking solution.

Date of experience: April 20, 2022
Ukraine
3 reviews
3 helpful votes
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Exellent
July 22, 2015

Most recently, I had to use the program for tracking Internet activity my child. Tried a lot of different applications, but none decided my question. Then my friend recommended program mSpy - and I was very impressed positively! The application works very well, monitors any activity on the Internet. This app helped me a lot.
And most importantly the price is not high compared to other similar applications. There is also a clock technical support to help resolve any settings in the program!
I recommend to use this plugin!

Date of experience: July 22, 2015
Ohio
1 review
0 helpful votes
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Excellent app and high quality service
April 12, 2022

Good app and friendly support team! Since I have two children, I was immediately interested in this application. You understand what times we live in... But at first I had difficulties with the installation. I contacted the support team and they helped to remotely install mspy on both phones. Fast and professional! Thank you very much for the excellent app and high quality service!

Date of experience: April 12, 2022
Oregon
1 review
0 helpful votes
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MSpy is soooo powerful
June 8, 2022

If you're like most people, you probably have a lot of important information stored on your mobile device. Whether it's work documents, personal photos, or just your daily schedule, losing your phone can be a real nightmare. But with mSpy, you can rest assured that your data is always safe and sound.

MSpy is a powerful tracking and monitoring software that lets you keep tabs on all of the activities on a target device. Whether you're concerned about your child's safety online or you suspect your partner of infidelity, mSpy can help you get the answers you need.

With mSpy, you'll be able to see everything that's happening on the target device in real-time.

Date of experience: June 8, 2022
Oklahoma
2 reviews
0 helpful votes
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MSpy peace of mind
January 30, 2021

I cannot thank mSpy enough for the peace of mind. Emma Clark was amazing and walked me through installation on 3 devices. I'm not tech savvy at all but she took care of everything. Now kid can have some freedom and I can sleep well knowing what choices kid is making. I cannot thank Emma enough.

Date of experience: January 30, 2021
California
1 review
5 helpful votes
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MSpy don't buy!
July 11, 2017

Bought mspy to monitor my daughter's phone, which was an android. Set up the phone but was unable to use the snap-chat option because of a compatibility issue. Asked for a refund they said no. So I purchased an older iPhone and now I am unable to monitor anything. They keep giving me the run around, via chat. I think it is a robot. I have yet to speak to an actual person. Buyer Beware!

Date of experience: July 11, 2017
Sergey V. mSpy Rep
over a year old

Dear Trish,

Please be informed that in order to monitor Snapchat your daughter's phone must be rooted, unfortunately 'rooting' is a very specific procedure and is absolutely different for all Android phones. Some mobile carriers apply additional security measures to prevent their mobile devices from rooting. You can check root option in Google or with our specialists who can tell you if the phone can be safely rooted or not.

If you have older iPhone that can be jailbroken (it means that it has iOS 9.1 or lower) then you will be able to monitor Snapchat on your daughter's device.

Please, answer to private message providing your customer information so we can affectively solve your problem

Thank you for understanding and cooperation!
Best Regards,
MSpy Team

California
1 review
4 helpful votes
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Emma Clark went beyond my expectations!
January 30, 2021

Emma Clark put so much work into installing mSpy on my daughter's device. She has an old motorola phone and the settings were so confusing to me, so I reached out to mSpy customer service for help and Emma came to my rescue! It took a few attempts because of my internet connection, but she never once gave up and was on top of it the whole way through! Thank you so much for your help. Now I have much peace of mind!

Date of experience: January 30, 2021
Texas
2 reviews
49 helpful votes
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I purchased the product after speaking with customer service who told me that if this product did not work on my iPhone, then they would fully refund my money. I cancelled my service, and asked for a refund. They have not answered back. They send an email saying that they are working on it. Now, it's been over a month with no response at all. Do NOT get this product. They are a rip off! At this point, I am reporting them to the BBB as a scam.

Date of experience: July 2, 2020
Sergey V. mSpy Rep
over a year old

Dear Customer,

We regret to hear about your experience.
A partial refund has been issued by the billing department as you were informed by email back in July.

In the meantime, the issue with Iphones monitoring has been already fixed by the development team.

Kind regards,
MSpy Team

Illinois
1 review
1 helpful vote
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You can be sure MSpy is the best!
April 19, 2022

MSpy is one of the most popular phone spy programs on the market, thats why I purchase it. It allows you to remotely monitor all activity on a target device, including calls, text messages, social media activity, and more. The best part is that mSpy is completely undetectable, so the person being spied on will never know that they're being monitored. With mSpy, you can be sure that you're always in the know about what's going on with your target device.

Date of experience: April 19, 2022
Belarus
3 reviews
3 helpful votes
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I love it!
July 23, 2015

This is the best app for parent that is able to monitor any Internet activity of children's mobile phones. Just a unique app for all who are interested. And not expensive. I recommend everyone to try and be sure to install. To me it helps a lot! It is very intuitive to operate, works without any problems and crashes! Such a long time does not appear. I love it! The order number ******* date of purchase 12.06.2015

Date of experience: July 23, 2015
GB
1 review
0 helpful votes
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A Nudge Towards the Truth
January 31, 2024

I was on the fence about confronting my husband because I had no evidence, just gut feelings. MSpy changed that. I could see his text exchanges, which confirmed my fears. The hard proof was what I needed to address our issues directly.

Date of experience: January 31, 2024
Canada
1 review
1 helpful vote
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DO NOT USE THIS COMPANY!
October 16, 2023

I downloaded the app but never used their services. Got a hefty $93 taken out of my account, since I didn't use the app I wrote mspys customer service for a refund. They responded to my email saying that they have received my request, but I haven't seen my refund it's been a month. I'm going to continue to message them concerning my refund everyday and leave appropriate reviews every day, until I get back my money

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 16, 2023
Sergey V. mSpy Rep
over a year old

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.

Please let us know which one is suitable for you, and we will gladly help you set it up.

If you come across any other difficulties, let us know, we will gladly help!

GB
1 review
0 helpful votes
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My child started riding the bus to school recently, and I was initially nervous. MSpy's location tracking feature helped alleviate my anxiety. I can see my daughter's location throughout the ride and receive alerts when she goes to strange places.

Date of experience: April 1, 2024