Mountain Warehouse

Bought Parka in May and didn't wear until October when it was cold. The flap on the left sleeve, that attaches to the velcro, was missing. Contacted Support with photos and order number. Told me not to worry since their products carried a 1 year warranty and then asked for proof of purchase and more photos. I told them I referenced the order number and date and that the photos were 10-12MP and I couldn't get them any better. Told me I could return if jacket had not been worn and tags were still on it. Poor Customer Service. The photos I sent them showed the left sleeve without the flap and the right sleeve for comparison.

I ordered for the firsts time on-line and received my shipment of 3 enamel mugs "BATTERED &CHIPPED"! They put them in a plastic Shipping Bag with my sleeping bag with "NO" protection from the shipping handlers. 2 of these mugs the chipping went all the way to the inside of the mugs & all 3 are dented around the tops where you drink from. Not able to call... NO ANSWER@ Customer Service. Not able to complete a return order on line! I have no printer.

Never been treated so badly by what I thought was a good company, purchased a faulty kayak and they will not help £330 down the drain

I wish I would have seen these reviews before purchasing online. I purchased an $80 children's jacket that was due to arrive in 2 to 5 days. It's been two weeks and the tracking number says that Canada Post hasn't received it yet. First they patted me on the head, then they blamed Canada Post, then after 10 emails I started to get snippy and all of a sudden they are "doing their best". DO NOT BUY FROM THIS COMPANY ONLINE. In store they are fine... poor quality compared to MEC, but fine. Online... NEVER AGAIN!

We bought 2 Mountain Warehouse backpacks for a weeklong hut to hut hiking trip in Italy last summer. Mine was fine, but my daughter's had a metal strip in the lower back that was for some reason exposed. The edge of it dug into her back, bruising it and making wearing it painful, which was a problem since we were wearing them 6-7 hours a day. After Day 2, we stayed at a hut that had cell service so I called MW hoping that they might have some fix. They assured me that they would get their engineers on it right away and send me an email with suggestions. I never received anything. She endured the rest of the trio, but this defective design had a major negative effect on her experience. I followed up with MW when I got back, but basically got nowhere. So I spoke to a lawyer friend who suggested we could win in small claims court and get paid back some of the my daughter's portion of cost of the trip. I wrote a letter to MW's CEO and top lawyer explaining the situation. All of a sudden I got lots of service. "We're so sorry! We want to do whatever we can to help. Please send us the backpack so we can look at it." My lawyer said not to send it, as we would then have no evidence, but I trusted that with the CEO now involved that they would do the right thing. So I sent it off to their office in London. To their credit, they did pay me back the shipping cost. But then for the next month they claimed that they had not yet received it, that it was stuck in Customs at the airport. I got in touch with USPS who tracked it and showed it had been delivered a month earlier. After another few weeks, I finally received their verdict. Nothing wrong apparently. Really? So the design has an exposed metal edge that can dig into your back? They did refund the cost of the backpack, $58, but they did not take responsibility for the pain caused by their design. I guess my lawyer was right. And I guess you get what you pay for. I would say it would be better to spend a little more and get a better product and almost certainly better customer service.

Purchased 2 jackets. 1 wasn't warm at all and the other the zipper width is too narrow where it would become stuck until it broke after 1 week of use. I called support and they told me to return them for exchange or refund. I returned them. They gave me a refund of the cheaper jacket and failed and ignore refunding the more expensive one. HOW convenient for them to act in this manner, right? I filed a 30 day DEMAND letter as they continue to ignore my request for refund. PAYPAL is just as bad they failed to listen and protect this purchase. But news paypal isn't getting their money from me. DO NOT BUY FROM THIS COMPANY they are SCAMMERS and AVOID GIVING THEM YOUR BUSINESS... THEIR PRODUCTS ARE CHEAP and not even worth the price you pay. Made in china, defective in materials and workmanship!

Ok. Raluca Dinu

This is the review I will write every spot I can find for Mountain Warehouse...

CONSUMER BEWARE!
I ordered I pair of hiking shoes for my husband In his size (US 11). They arrived quickly and they were too small for him to comfortably wear. So I packaged them up that day and took them to the postoffice. I was surprised that the shipping cost was to be $20.00 plus $2.48 tax. Incidentally I also paid $10.00 plus $1.24 tax to have these shoes shipped to us initially. MOUNTAIN WAREHOUSE has refused to help me out with any of these shipping fees, all within Canada. So I paid $33.72 for the privilege of trying on a pair of shoes from MOUNTAIN WAREHOUSE. PLEASE REMEMBER THIS WHEN ORDERING FROM MOUNTAIN WAREHOUSE
Rolande Ramsey

We bought boots for $120 and recieved broken ripped muddy torn boots THIS IS NOT ACCEPTABLE AND THE REFUND IS IN 28 DAY WICH IS PAST CHRISTMAS we are not happy about this!

Have not got any conformation on my order. Read reveiws on there reliabilty and found I got scamed. To all dont do business with this site. They dont deserve any rating.

Purchased three full snowsuits, hats, scarves, and socks from the retail store. The snow pants were worn skiing ONCE and developed a HUGE tear in the rear and when he fell in the snow. A second pair of snow pants were also split across the back just from being put on. I had to return these online because we'd moved away from the city where the store was located. It took THREE MONTHS of e mailing back and forth before the following series of e mails:

"We confirm that we have received your address, a photo of the snow pants, and proof of purchase. Please take your items to the store for a refund."

My response: "I was returning them online because I moved. I need to return them online.

And theirs: "We confirm that you can return your items online. Please provide a photo of the item, proof of payment, and your full name and address"

I ended up making the THREE HOUR trip to our old town, just to be told by an employee that the manager wasn't in that day. Stayed in a hotel and was told by the manager that they can't accept returns MORE THAN 3 MONTHS after purchase! I first contacted them less than a week after purchase.

This really sucks because their coats are the best I have ever owned. This experience had really soured me on buying anything from them ever again

Buyer beware. Do not buy from them via Amazon. Sizing is inaccurate and their customer service is awful.

I have had an ongoing complaint with Mountain Warehouse since late July! I ordered a jacket and was sent the wrong size. I returned it 31st July and was finally contacted regarding a replacement on 9th August. I had an email 11th August confirming that a replacement was ordered for me. I have today 14th August received a standard email just giving me a refund claiming that the jacket ordered was out of stock - yet when I log in and look online, the jacket still shows as available. Then it turns out that despite me returning a WOMEN'S jacket, they have failed to process this correctly and instead tried to order me a MANS jacket as a replacement - why on earth would I send back a women's jacket and request it be replaced with a mans jacket. The customer service I received is terrible and this covers both emails I sent them and messages via Facebook, they are incompetent, very unreliable and I received a completely unsatisfactory service. I will not be ordering anything else and until now I was a very loyal and happy customer.

I bought this on sale but if I buy this original price I would be more angry with this. When I took off the fur snap broke very easyly.

Sie senden die Umfrage, bevor ich den Artikel erhalte, und liefern ohne Grund meine Bestellung nicht aus. Sie haben mich nicht einmal über den Lieferstatus informiert, ich musste sie kontaktieren, um informiert zu werden. Mieser Service.