Mountain Warehouse

Do not buy their cheap clothing.

£200 boots

Boots metal tab/hoop pulled off. BY A 13 YEAR OLD GIRL.
Not even one wear.

Boots were a gift for my 13year old daughter.

No receipt =
No help from customer services at all.
"CAN'T DO ANYTHING WITH OUT RECEIPT "
ROBOTIC CONDESCENDING TERRIBLE ATTITUDE POLICY

Sent images of brand new boots in box with all packaging and labels, clearly unworn mint except for the ridiculous damage.

No help whatsoever.

Just rude condescending customer service reps.

The last two images are of just some of my attempts to remedy and finally them just laughing being sarcastic and rude.

My 13 year old was gutted on our trip.

Mountain warehouse should be ashamed

Do not buy from Mountain Warehouse!
They advertise a faster delivery via DHL for £5.95 with 1-2 days. It arrived in 3. As pedantic as it sounds the bottom line is they refuse to refund the delivery charge nor accept they didn't deliver within the promised time frame. Once a complaint is raised they simply run you around in circles and not answer any questions put to them.
Obviously they blame this on COVID 19, and that's fine but at least respect the customer and not answer questions that were not as asked. It just makes your operators look stupid. Only scored one star as there is no zero!
Do not buy or trust!
Go elsewhere.

I have returned a coat, I have bought 2 different coats to compare quality etc as at this time we cannot go into the store and I have previouslybought a fully waterproof coat, from MW only to have it leak badly in the first brief shower I wore it in. I returned the coat nearly 3 weeks ago and have had to chase this to get my money refunded. I have been informed I need to wait 3 weeks before contacting MW again as their refunding is taking longer than usual. The problem is I will now be charged interest on my card. I think this is a very unfair system when other Companies are doing their best to continue with extra customer service MW does not seem to care for their customers at all. I also had to return the original invoice that came with the jacket so have to go on line to get all the information.

I bought a pair of walking trainers from MW. They were really comfortable but on their first trip out on wet grass, my feet got absolutely soaked. Took them back for a refund and the member of staff was very helpful. However, he couldn't guarantee that if I bought a replacement pair, they would be waterproof!

Recently purchased two pairs of adventurer women's waterproof boots in size 7. Durable, true to size, and price is great. I use these boots on mild to moderate hiking with my dog. I would purchase again. Very satisfied.

Clothes I wore in Iceland were 90% Mountain Warehouse. Waterproof coat, pants and boots kept me dry. Even while walking in a stream. Wool thermals kept me warm. Totally enjoyed my trip thanks to Mountain Warehouse products.

Great products at excellent price I ordered his and hers adult wetsuits. One wetsuit was ordered wrong size and after contacting customer service we exchanged for the correct size. All shipping was included and for initial purchase and the return for exchange.

Ordered a jacket, tracking wouldn't update. Reached out to customer service via email, said courier lost package and resent. Took a hot minute to arrive but it's international mail during the holidays. Received my item and am happy with the quality for the value and customer service was just fine. You reap what you sow and it helps to be polite.

Worst water bottle I used in my life. Affected my health.
I used a water bottle and the material inside is peeled off and we can't see inside the water bottle since they are not transparent. Send out the bottles to Mountain warehouse for inspection. They just do the visual inspection and came into a conclusion that improper use of water bottle. I never used any chemicals to clean the water bottle. They never did a material inspection and they dispose the evidence. They didn't even inform me what is the outcome until I contacted after few months. Really bad customer service. Please try avoid buying these kind of water bottles

I bought three "fleecy lined jumpers" and three beanies from these scammers and am disgusted at how they do business. The jumpers are not fleecy lined and I've never received the beanies. Now up to my tenth email, providing proof of sale and I have consistently received a generic response telling me if they haven't heard from me in five days they will presume the matter is resolved. I still marvel at how people can just thieve the money of honest people.

I spent $116 on a coat that was never delivered. FedEx said the shipper had to file the claim. Mountain Warehouse won't answer my emails or my calls. I will now go thru PayPal to see if they can get my money back. I wish I had read the reviews first. I also wish there was a -star.

Do NOT order from this site. They will take your money, not send you a confirmation email, and when you do get in touch they ask for your order number(that they do not give you) say they will be in touch, don't get in touch. When you get in contact with them again, they say they will pass this on to(blah blah) team and if you dont hear from them then that is good news. Absolutely worse site ever! Thought my daughter was going to receive her brand new winter Jacket just to pay $80 NZ and receive nothing but lies. People who do this to people deserve Sh*t. Don't buy from these low lives!

I ordered T shirts in size 12 and pants in size 14. What I received was T shirts in sizes 12,14 and 16.
Same with the pants size 12 14 and 16. These are cotton pants so I doubt the 12 will fit after laundering.
The water proof rain jacket turned out to be anything but, as I got home from my hike soaked to the skin in a rain storm. Very disappointed and I won't be back

This requires a 0/5 star review. Prices instore and online are vastly different. Coupons offered online are made to look like there is a sale but it is still less than what the price is instore to increase their profit margin. Unethical business model