Mountain Warehouse

Nice products but awful service. They charge $8 for shipping and $5 for returns. It's taking 12 days for me to get my jacket and no information on UPS tracking. I'll stick with Amazon from now on

I purchased snow boots, there is only a thin layer at the bottom inside, my feet are on the plastic, very cold and uncomfortable. Don't waste money!

Pictures shows what the boots look like now just after one month of wearing.

Purchased a Summit 250 sleeping bag.@ '1/2' price it seemed reasonable. There's no way it was ever worth £80. The bag was not good quality. On second use the stitching at the zip failed.
Positive: No quibble refund. Negative: Cheap item that failed that I had to return.
Never trust a shop whose items come with pre printed sale price labels attached.
MH used to be a good alternative to better known labels, but now it's all about pile it high & sell it cheap.

Bought a rain coat with their brand on it, as didn't have many options at the time. The zipper for one of the pockets broke almost immediately. Avoid buying worthless trash, but also don't fall for the 'minimalism' agenda. Just get stuff from honest craftsmen, not shady corporations.

I just got a Mountain Standard Cold Front down jacket and was very disappointed. The down was not evenly distributed so there were numerous gaps where cold comes in. I am in Canada so the return would have cost me almost $100 and I was not willing to add to my losses. This will just be an expensive Beater jacket.

I've bought many things from there. They're ok. Quality is not great don't expect things to last too long. If you get something for a cheap price it might be fine but i wouldn't pay full price for their items because they're just not worth it.

One of the worst stores I've ever had to deal with! Ordered a coat in store with Jessica coat never arrived called was told issue with shipments new district manager ect ect would call back no one called back called four days in a row was told went to post office I went t yo the post office never went there! Was returned back to wrentham store but they do not know where as it said in Saturday and they don't know where it is! Day 5 finally get a phone call back unity alit if blah blah blah excuses so the time change the this the that.bottom line supposedly now claim it was returned to Canada warehouse! So after having my money for a month no coat and all the hours it's taken to get a answer. We will remind your money they don't have any if those coats in black in your size so it was the only one apparently that they had made in small! So May untruths and so much bull with constant lying. Don't buy anything from Mountain Warehouse

Order was placed online.They declined returning because they calculated returning time from order date not from delivery date.
Delivery was 1 week later. Receipt doesn't have explanation what day supposed to be as a first returning day for Online order.
Poor customer service.

Minimum wage minimum customer service From the UK team. The UK team does not know the meaning of customer service whatsoever. They don't even care if you have issues with your items. I went on the website and unfortunately the website only gave me access to communicate with someone online. When I spoke to someone yesterday December 7th, she told me there's a number online which the UK team seems to lie about everything. She argued with me that there's a phone number, but really there was no NUMBER. Do not buy anything from this company as everything does come from the UK (garbage products, garbage service) manager told me she doesn't care if I return the jacket I purchased. I told her yes, I will return it because I rather give the sales to a store that cares for the customer service and sales. Avoid mountain warehouse

I bought a coat and I thought it was a bit short so i returned itwhen I received an email receipt they had charged over £8 even though I took it to the store myself other don't do this so why do they. They got £8 for nothing. Wouldn't ever even go in this shop again.

Ordered on Jun 28,2020. As I am writing this review, it still has not arrived! The delivery was supposed to be a 7 working day guaranteed. During this time, I went on my camping trip, came back, and contacted their support twice. Twice their answer was utterly useless. No explanation as to where my package is nor when it is going to finally arrive; according to them, I should just be patient and forgiving!
Anyway, please take my advice, stay away from these clowns. Order on eBay, Amazon or any professional, literally every shop is better than Mountain Warehouse.

I've just been ripped off. My own fault for not checking the receipt before leaving the store. Don't believe any sale label until you've checked the price at the till. Two of my items were affected so I suspect sharp practice rather than random error.

It's almost been two years since I first ordered, I mainly bought outer layer tops that I wear almost every day and everything is still in good quality. Packaging was ripped open when delivered but nothing was damaged. Shipping speed was average. I had ordered "extreme waterproof gloves" and I was pleased to discover that my hands did stay dry after having the glove fully submerging into water. I liked the gloves so much that I've ordered a second pair as a spare.

These boots fail in every way. Besides not being waterproof after a few months of mild use, when I stepped on some pebbles the sole got holes, and the insole gets unstuck and folds into itself which really hurts my feet. Besides, they don't really conform to the form of the foot. That said, they did cost 40£ so maybe that was my mistake.

Absolute rubbish, not fit for purpose. Leak on first short walk, can feel every stone under foot and that is on a tarmac road. Split on second walk and now going in the bin. How can this company push this product? Will never shop here again

Further to the response given by the company they obviously care more about their policies than the loyalty of their customers. It is astonishing to me that a company can knowingly sell defective products and not stand behind them. I was a loyal customer and will now be looking elsewhere as other companies to not behave in this manner. Good companies stand behind their products that is how they build loyalty. Buyer Beware.

I bought a pair of Mountain Warehouse brand winter hiking boots in the late summer of 2022. I have used these maybe 20 times but only during the winter months. I took these boots out this winter only to notice that they were cracking and disintegrating. I have never owned a pair of boots to ever to do this, so I contacted the company only to be reminded of their one year return policy. But as I pointed out that this is definitely a defective item, and should never do this even after 20 years. The company however, will not stand behind their products. So I definitely would think twice about buying from this store and definitely would not buy any name brand item of theirs.

I can use the gloves themselves, but the attachment allowing me to hook them onto jackets, bags, etc. fell apart in less than a year! It was a huge reason for purchasing the gloves, other than being windproof. Contacting customer service is a train wreck given my 2018? Refund for a return that still hasn't happened. Trust pilot's invited reviews are sketchy given most are favorable towards Mountain Warehouse. I happened to look up Ecco earlier today, and their invited reviews INCLUDE less than glowing reviews for a company that is highly rated across all categories. Still will NOT buy another item from Mountain Warehouse given the poor customer service, and product support when their item prematurely fails.