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Do not buy their cheap clothing.
£200 boots
Boots metal tab/hoop pulled off. BY A 13 YEAR OLD GIRL.
Not even one wear.
Boots were a gift for my 13year old daughter.
No receipt =
No help from customer services at all.
"CAN'T DO ANYTHING WITH OUT RECEIPT "
ROBOTIC CONDESCENDING TERRIBLE ATTITUDE POLICY
Sent images of brand new boots in box with all packaging and labels, clearly unworn mint except for the ridiculous damage.
No help whatsoever.
Just rude condescending customer service reps.
The last two images are of just some of my attempts to remedy and finally them just laughing being sarcastic and rude.
My 13 year old was gutted on our trip.
Mountain warehouse should be ashamed
Tip for consumers:
Just don't buy their items
Products used:
No idea what this means.
I did have to buy more boots for daughter
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Empty.
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