Purchased 2 jackets. 1 wasn't warm at all and the other the zipper width is too narrow where it would become stuck until it broke after 1 week of use. I called support and they told me to return them for exchange or refund. I returned them. They gave me a refund of the cheaper jacket and failed and ignore refunding the more expensive one. HOW convenient for them to act in this manner, right? I filed a 30 day DEMAND letter as they continue to ignore my request for refund. PAYPAL is just as bad they failed to listen and protect this purchase. But news paypal isn't getting their money from me. DO NOT BUY FROM THIS COMPANY they are SCAMMERS and AVOID GIVING THEM YOUR BUSINESS... THEIR PRODUCTS ARE CHEAP and not even worth the price you pay. Made in china, defective in materials and workmanship!