MotoCMS

I like their products, but their customer service is the absolute worst. I consistantly have issues with templates installing, even tho I do it exactly how I am supposed to, they tell me its my server (ya, ok) and then they take days (typically 3 -5) to actually get a usable response out of them

They did not install a page block that was promised about 4 months after go-live. After the installation, we crashed. Their "fix" was to change our URLs and got rid of our SEO optimization. The change also made the website unstable with long load times. Multiple back and forth every time they would blame our hosting company. We would go back and they would show proof it was not on their side. The site crashed again in April and we were forced to move and redo our complete website with all content lost. Do NOT recommend this solution at all.

There is no more maintenance for MotoCMS 3. I had a lot of problems with their STORE version and spent a lot of time with support, without any results. Waste of time, waste of money and loss of credibility in front of my client. Do not buy this product!

I've been a developer for 27 years and stumbled across Moto CMS last year. I thought their back end is fairly elegant and will eventually be a formidable competitor in the CMS market. I tend to purchase about one template every two weeks from MotoCMS.com. Something I have noticed as of late, is that when you check out, items may be checked on your cart that you did not select. Be sure to double check your selections. Sadly, when I accidentally purchased something I did not need, they didn't even offer to refund it, or even discount my next purchase. Too bad they appear to be more about the money than their return customers. I wish their service was as good as their product.

Script would NOT install as instructions indicated. My server met all criteria based on the scripts own pre-run diagnosis, but failed on final step of post install. MotoCMS support tells me that the script is so complex that they need access to my server to figure out what is wrong. No way! Well over 100 scripts purchased from CodeCanyon and 99% function as written when delivered and the 1 or 2 that didn't... simple fix to get things resolved. If you don't know how to code... get out of the business.

I have not had the best time with motoCMS. The manager has been arguing with me for 2 weeks regarding a refund on a template that I didnt end up needing because I needed a template that was eCommerce compatible-- long story short we are still going back and forth regarding a $200 refund for 2 ENTIRE WEEKS! The sales rep I spoke to told me that "in case I wanted to get a refund, the exchange offer would not work for me." Never was I told that a refund wouldnt be possible, but now that I have purchased 2 templates, one that will have ZERO use for me, im just expected to know that I wont be receiving my money back! Sooo annoying. However I had a great experience today with a very patient and thorough sales rep that answered every question I had. If only I would've had this same sales rep the first time I hopped on MOTOCMS, maybe I wouldve been explained to that they do not offer refunds and I should NOT waste my time and money purchasing a second template! Thanks for the help John.

I'm really disappointed with MOTO CMS. Although the templates are attractive and easy to edit, I'm been experiencing a bunch of problems to log in on the Control Panel.
Needless to say that the website is running TO SLOW, with an average Page Speed of 66 seconds!
I've been in contact with the Technical Support for the last two days, but they continue writing the same email, without providing me any solution at all!

If you would like to avoid any headaches use WORD PRESS is 1000 times better!