MotoCMS

I like their products, but their customer service is the absolute worst. I consistantly have issues with templates installing, even tho I do it exactly how I am supposed to, they tell me its my server (ya, ok) and then they take days (typically 3 -5) to actually get a usable response out of them

I am profoundly impressed by the customer service and how they called me less than 20 seconds after entering my phone number even if a small network problem hindered us from hearing each other correctly, they quickly offered to continue through the chat and correctly addressed all of my concerns.
As for the product, It is beautiful, fast and suits all of my eCommerce needs.
I am still in the trial period but I am already convinced it would be a good investment.

Purchased template a couple of days ago and tried getting it to work on a local VM but was unable to get it working. Always file/folder permissions problems ( even though permissions were set correctly). Moved it to 'live' server as instructed by support, but ran into some problems during installation ( initially sql related). Reached out to support again and they were able to help get it working rather quickly. I am now working with the template, learning the ins and outs of it. Hoping all goes well from here on out.

I am very impressed with the level of service that I received today (and, very grateful) to John Novac at MotoCMS, and his team. They got two of my websites back online within a couple of hours. They were offline because my hosting service provider upgraded their server and only PHP 5.6 and 7 were supported. They did everything from behind the scenes while I was at work. For my customer, I looked like a hero! After they finished the work, their email to me was detailed. John even provided screenshots of the upgrade and versions. Going forward, I am going to be recommending MotoCMS as the place to go for web products. This put them in a "golden status" in my mind. I will buy their products from now on. They support you long term. Thank you, John and Team. That's all for now. Al Chiang, Santa Clara, Ca

As usual, I stick with MotoCMS because of the super fast and helpful online chat support. All my questions are answered quickly, and unique alternatives I hadn't thought of usually come up. It's what customer service should be.

I am setting up my new template. I have not done this for the last 10 years, so the basic terms are a bit foreign to me. BUT, every little click and command is VERY important. So, as I go through all of this, I have had some simple questions, but they were important simple questions. Sam Clayton and the team was as responsive as possible. It was like he was sitting on my shoulder. IMMEDIATE solutions and NO WORRIES, at all, from me, as I step through these items. I have 12 more licenses to launch, with this single Template design, so I may get the hang of it by the time I am done. EVERYTHING is being written down, for the next launch. Very easy, so far. Very glad I selected MotoCMS. They changed my CMS template to the CMS3 format and installed it into my host, so no warries, mate! Thanks, yal!

This was regarding an old purchase of
https://www.motocms.com/website-templates/motocms-flash-template/*******.html
"Jay" the Customer Service person that I talked with was kind, caring, professional, efficient and effective in helping me! This Customer Service is a true asset to the company and a blessing to mine. Thank you so much!

I could not have been happier. I spoke with Jay at MotoCMS. I was having an issue trying to create a copy of my website that I could use for testing. Not only was Jay fast to respond on chat, he was able to go and create it for me, saving me hours of time. Jay, you are the best!

I had a few questions about installing my website template. Sam was very helpful and even help me do it and pinpointed what I did wrong and corrected it. I am very pleased!

I had been having a problem with my web site for the last 5 weeks. No matter what I tried I could not figure out how to log in and edit settings. The person at MOTOCMS understood what I was trying to do and had BOTH of my web sites fixed, up and running in less than 15 minutes.

WOW...!

Incredible service.