MotoBuys

Purchased the mini bike and it arrived. After opening the bike in the crate, i found that the front wheel was not in the crate. So i contacted Motobuys to let them know that the front wheel was missing. I got no response from them. I contacted them 2 more times and eventually got a call. Saying they need photos of the packaging. I had already disposed of the packaging. Item looked good but no wheel so it sits in my garage. As i have no wheel and can not use. I would be very cautious buying from them as there after sale service is very bad. Looks like i will have to purchase a front wheel else where. If i want to use this bike.

The service at MotoBuys was satisfactory, with the staff being reasonably helpful. However, the shipping of scooter was delayed, which was a bit frustrating. While the product is great, the overall experience was dampened by the wait.

I bought two Trail Master Hurricanes from MotoBuys. One arrived in a damaged crate that resulted in significant superficial damage. No big deal to me - it's a minibike. The second crate was completely in tact but the front wheel was missing a wheel bearing. I contacted the company by phone, no answer and no call back. I contacted them by email with a picture of the wheel without the wheel bearing. I received one response that the photo was being forwarded to the parts department for them to "take a look"? After that - no response. No answer or call back to numerous phone calls. No response to follow-up emails. After a month of the bike sitting in the garage, I managed to guess the correct size of the bearing and bought a new one online.

The service from MotoBuys was good – the staff was helpful and answered the queries. However, the delivery process could be improved. The package arrived a bit later than expected, and the tracking information was not very accurate.

Purchase a new ATV will not start keeps blowing fuses had to replace the starter cell in the week twice. They will not return my phone calls and they will not respond to my emails very bad company to deal with.

Bad business I can't even get a hold of someone they're just my ignoring my calls and emails I found out some issues with my purchase I'm on a warranty I just wanna know if the manufacturer will replace it or not! I wouldn't recommend this dealership! SMH

Bought a Trailmaster scooter in June 2023. It doesn't start. We reached out to them by phone and email numorous times and tried to take advantage of the warranty. Nothing got resolved. Reached out to the BBB and they did nothing. At the end of it all Motobuys offered to allow us to return it for a full refund if we paid the $600 in return shipping charges. $600! So it sits unusable. We will be reaching out to the States of Texas attorney general and small claims court.

The RPS ATV125 was the choice for a high-performance ATV, and it mostly lived up to expectations. The engine power and suspension are top-notch, making for an exhilarating ride. Did encounter a minor issue with the brake adjustment, but the customer support team at MotoBuys was quick to assist. They provided detailed instructions and even followed up to ensure everything was resolved. The ATV's performance is outstanding, but hope they improve their quality checks to prevent such issues.

Ordered 2 mini-bikes (ICE BEAR Trail 70 125-cc.) The actual ordering process was GREAT... kind & courteous personnel. Helpful with my questions and quick resolution. Everything went BAD after actually providing my credit card# for the 2 bikes.

Trucking company attempted to make the delivery. The shipment contained only 1 bike (should have been 2 trail bikes) AND the one attempted delivery was crushed (see pics). Okay, that's an issue between the trucking company and Motobuys. BUT when calling Motobuys, they said they would check into it, that it would be 2 or 3 days to "ASSESS" the damage and then make a decision if they would repair those bikes & reship or refund my money. If they refun my money - they would charge me a restocking fee. WHAT?! Assess? Good grief I NEVER GOT THE BIKES. Only this sad attempt at a delivery or a pile of trash. THEY are assessing whether to refund my money. Do yourself a favor and SKIP ordering from this place! What a nightmare!

I received the minibike in only 2 days after ordering it from Texas to Tennessee which was great in itself. But the best experience was this - When the driver was unloading it from the truck the cardboard on outside looked terrible and I thought there was no way it isn't damaged. So I tore all the cardboard off and they had packaged the bike inside an angle iron frame which had completely protected the bike from damage. I was impressed. Assembly was easy and it started on the very first pull. Thank you Motobuys.

I ordered a hoover board for my daughter after Christmas. I received the board after New Years. After receiving the Hoover board 2 days later the board would not power up. I called the company and the person who answer the phone was rude and unfriendly. I told the person
On the phone I have not had the board more than 10 days and it is not working. The person on the phone gave me a customer service number to call. I called left a message and three days later nobody has returned my call. I will never order something from these Jerks again,

I ordered the BMS Heritage 150cc,
After 8 days is was at my door.
It took me about 1 hour to get it all put together and started.
Once it was started, I let it idle for 20mins,
(Only used High Octane Fuel)
After the 20mins, It was wonderful.

Started every time and the operations were fool-proof.

MotoBuys has gained the highest of respect and trust with me.
It was exactly as described online,
Shipping time was Spot-On,
Great company. Hands Down

On the other hand,
Their communication was lacking,
Never responded to my emails or called me back if i left messages.

Finally i got someone on the phone and it shipped 1 day after i paid for it,
As advertised.
They gave me a tracking number and it was Hurry up and wait time.

The Delivery method was perfect, Brought it right to my garage door.
I give MotoBuys 4 out of 5 stars for this reason.
I Will defiantly buy from them in the future and would recommend this company to all of my friends.

I purchased a Sand Viper T400, the UTV they shipped is smaller, I called Bob and he informed the size listed on the site was crate size and not unit size. (but yet I have an email from them giving me the crate size (which is smaller then what was listed on their website) so there is the 1st lie. No manual or check-off sheet to put UTV together or even check list for the parts. Called Bob again and he informed me it was on their website. ( it is not and even their Tech stated they did have it) Lie # 2.
Tried to work this out with Bob and asked him to make it right. He refused, so I stopped payment on my card until this is settled.

Ordered a scooter and it came damaged. Didn't complain, just fixed it. Had a wonderful first summer with it but after 500 miles I had to have the carburetor rebuilt and jetted properly. I also need new front shock absorbers because they are already binding but I can seem to find the part anywhere as nothing has a part number or insignia whatsoever. Tried calling motobuys 5x and 2 different emails with no reply whatsoever. Only a voicmail answers. So in summary, the scooter is a lot of fun and is now running great with proper tuning but still pops up with load on the shocks constantly (dangerous) and I can't get help from the company at all. BUY WITH CAUTION!

Had a rough experience with a Trailmaster XRS 300 that I bought, in terms of product quality. No fault of Motobuys, as they are just a drop shipper/customer handler.

Customer service mailbox is full, so cannot leave a VM. Email took about a week but finally got a response back and send us all the parts we needed via the manufacturer.

FYI, it helped to contact the actual manufacturer, in our case. Not sure if we would have gotten a response had it not been for that, but you never know.

Average service rating for an online go kart seller. Obviously could improve the speed of service, but the outcome was satisfactory.

Motobuys was so pleasant to work with. I purchased a trike from them and received shipment as described. Their customer service is very responsive and eagerly willing to help assist you. I would rate them 5 stars but im eaiting to schedule a phone call with their trch support. If tech support is anything like the sale and customer service i will be changing it to 6 stars if i could.

They sent me the wrong model with a bent frame and refused to take it back. So I took photos and got a qualified opinion letter to dispute the credit card charge. They called the mechanic who assessed the bike... harassed him, told him he would be charged with fraud, and lied to my credit card company to make sure the charge was not reversed. Despite filling the claim immediately after receiving the bike they keep insisting I am wrong and to blame for the defective frame... its repulsive at this point how low they are... Guaranteed the worst customer service you will ever experience in your entire life. THEIR ENTIRE OPPERATION IS A SCAM! As others have noticed and stated, the positive reviews on here are so over the top and ridiculous that they were obviously posted by Motobuys, they literally made me laugh out loud when I read them.