MotoBuys

THEY TAKE FOREVER TO SHIP. So bad customer service. They do not ship it take so long to ship. $#*! this company. Trash. I'm never buying again from this company and people. They don't do their job and don't call u back for an update on what's going on. WARNING u will be very pissed because they don't pick up their calls. I called them over 20 times a day with no answer. When they do pick up they give u some dumbass response and excuse. They don't listen to u.

Purchased a bike with electric start- they sent me a bike that still had gas in it. Would not start. A week later tech support confirmed I was sent the wrong bike. They offered me 100.00 to keep a bike that didn't work and wasn't what I ordered. Took several calls to reach someone. They offered an exchange. After picking the exchange bike I was told they couldn't do that. Then they told me the bike they advertised as electric start did not have electric start it was a mistake online (which is still listed)
They refused the exchange said I had to return but didn't promise a full refund. Here is where they get tricky. Their return policy has so many loopholes to keep them from paying you a full refund.
They offered me 300 to keep the bike that didn't work (I accepted but never received it)
Contacted the BBB and Texas state atty general. Still no refund:
They claimed I yelled at them. No I didn't yell. I was assertive due to them dropping the ball and trying to weasel out of taking responsibility for their mistakes. Not one apology. Nothing.
They treated me like dirt because I'm female then tried to gaslight me into this being my fault somehow.
Had to take bike to a mechanic, bad carb and they didn't assemble the brakes properly:
Buyer beware

We just purchased a Trailmaster Challenger 150 and it states that it is 95% put together when you get it, which is a huge lie, no instructions sent with the unit, unit was scratched quite a bit, my husband got it all put together finally days later, charged the battery and put it in the unit it will not even attempt to start. The horn, blinkers, and lights work but it will not start. We have a call into them, but have not heard back yet. Brand new unit and we can't even get the thing to start. So far VERY disappointed. They had better make this right!

I purchased my son a dirt bike. When it was delivered all the parts werent there to put it together and the clutch was broken. Called the company right away he told me to go to the local store and buy the parts. Extremely rude! Very bad customer service. They finally sent the part two weeks later. After riding the bike for less then 2 hours the bike was falling apart. Called them back several times because gas was coming out of the air filter and he told me to bad to slam the front tire on the ground it had a bad carburetor and thats the fix. Never received any of the free stuff that was supposed to come. I had to bring the bike to a local dirt bike shop to get fixed after only 2 hours of use. Cost me another $150 to repair. The bikes they sell are junk and they are absolutely the rudest people ever. Asked to speak to the owner and the managers response was this is a corporation there is no owner. They scam people big time.

Purchased a bike from them Wednesday July 20th and it arrived 5 days later I did pay for all of the expedited services not sure how long it would take if you did the normal shipping speed but when I called and talked to them they quick answer the phone answered all my questions very satisfied

Back in April 2011 I ordered a go kart from Moto Buys. I had to call Bill or Gary at least 6 times over the course of 5 months to determine the status of my order. During this time, the price of the go kart rose approximately $500. When the go kart finally arrived in October, Moto Buys expected promt payment of the higher price. At this point, I just wanted my deposit of $100 returned; however, Moto Buys would only return $75. This company is a joke. I envision a couple of high school drop-outs trying to manage this business. They have no clue what customer service entails, and I would be suprised if they are able to maintain their B rating with the BBB for long. Do not buy anything from them. I wish I had listened to all the negative reviews before I decided to purchase from them. Check out Go Karts USA; they carry similar products, and seem to be a solid comany to do business with.

Bought the Apollo DB-X18 125cc Dirt Bike for my daughter. While the bike is decent for its price, expected more features, especially in terms of safety and control. It's a suitable bike for beginners, but advanced riders might find it lacking. The delivery was on time, and the assembly process was not too complicated. It's a good starter bike, but for more serious off-roading, one might need to look at higher-end models.

It's my fault for not reading all the one star reviews. I was extremely excited about getting a Condor 150cc. I was completely disappointed. I ordered the bike completely assembled, paid extra for the assembly. It got to me very damaged. I have tried countless times to call and email customer service, and nobody exists in the company. I paid over $2000 for a bike that I can't even ride. I have to pay $500 extra for a local bike shop to fix it. Please please please please don't buy anything from this company. I sure will not ever buy anything from them again...

Motobuys was the only company I could find who offered an easy quick-ship policy on a Trailmaster go kart. The freight arrived as was planned and the parts were all there. We needed a mechanic to help us get it assembled and running and the carburetor needed to be cleaned out in order to get it to run fairly smooth. I purchased an upgraded carburetor, but have not yet put it on. We needed to google instructions online because there were no instructions included. I was able to get very limited technical help from the company. I would give them a higher rating if they would provide instructions and real help for assembly. I have also waited more than a month for the additional items that I purchased. I had to remind them a few times that I did not receive them. All in all, the product was a good value and our family had a great time using it.

I purchased a Benelli e-bike and once I paid for it everything was fine but when I went to call customer service you can never get a hold of nobody nobody ever gets back to you it's very very poor customer service buyer beware.

Bought a ATV as a Christmas gift for my son ATV is not getting pull power in forward. Called and emailed and sent video in email at the end of December of what the ATV is doing still no email back very disappointed terrible company.

The Trailmaster 300 XRS Trike purchased from MotoBuys is of exceptional quality. It offers a stable and comfortable ride, and the performance is beyond the expectations. The buying process is smooth, and the customer service team is professional and knowledgeable, helping to choose the right model. The trike delivered in perfect condition, and the assembly was simpler than anticipated. Thoroughly impressed with both the product and the service.

I bought a trail master 300 EFI UTV on July 26 Three weeks after I bought it, it stopped working I called and when I call I get leave a message and they will call back most of the time they do not call back. I need help to fix this machine. Where is the help to fix what they sell? I would never buy anything from them again