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MotoBuys

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Pakistan
1 review
0 helpful votes
Follow Arturo C.
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This scooter is the new favorite way to zip around town. It's fast enough for the needs, super economical on fuel, and looks pretty slick too.

Date of experience: May 28, 2024
Maryland
1 review
4 helpful votes
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STAY AWAY
May 26, 2020

Where do I start? HORRIBLE HORRIBLE customer service from Bob Johnson who states he is head boss. He totally didnt listen, did nothing but argue and is beyond rude when I ask for a refund update. To have a head manager yell and boarderline cuss at me only to then hang up on me is baffling. How do I get my money back? RUN. RUN. RUN.

Date of experience: May 26, 2020
California
1 review
1 helpful vote
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I ordered a Trailmaster MB200 and about a week later i got it. The bike runs great and i couldn't be more happy with the purchase. The staff helped me out with questions ahead of time and seemed to know their stuff about the product. Cant complain, good company

Date of experience: March 10, 2021
Pakistan
1 review
0 helpful votes
Follow Vicente W.
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Got this dirt bike a few weeks back and man, it's awesome! Rides smooth, starts up quick every time, and just tears up the tracks. Totally worth it.

Date of experience: May 27, 2024
Pakistan
1 review
0 helpful votes
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This dirt bike has impressed with its capabilities and smooth handling. It's perfect for those getting into motocross or upgrading from smaller bikes.

Date of experience: May 4, 2024
Pakistan
1 review
0 helpful votes
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Solid Purchase, Long Wait
February 17, 2024

The scooter ordered is exactly what I wanted. However, the wait time for delivery was longer than anticipated. Good product, but need faster shipping.

Date of experience: February 17, 2024
Customer S. MotoBuys Rep
over a year old

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.

Pakistan
1 review
0 helpful votes
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Reliable and Fun
April 27, 2024

Bought this for teenage son and it's been nothing but reliable. Good power, decent build quality, and hasn't given us any trouble so far. Great value for the price.

Date of experience: April 27, 2024
Pakistan
1 review
0 helpful votes
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Perfect for Trails
April 25, 2024

This UTV is a powerhouse. Took it out on some rough trails and it performed beyond the expectations. It's sturdy and very responsive. Highly recommend for off-road enthusiasts.

Date of experience: April 25, 2024
Wisconsin
1 review
3 helpful votes
Follow David N.
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Sent the wrong 150cc trike. They refused to exchange without charging $600 shipping and 15% return fee. Then the Throttle stuck on start up knocking the owner, a 83 yr old disabled veteran to ground. To make things worse, the kill switch and key switch didnt shut it down. I had to put my hand over the carb to kill the engine. Rear hub is loose, fuel gauge doesnt work. They refuse to call me back or answer my emails. Called for 3 weeks. Dozens of calls and emails. Zero response. Completely unexceptable. Motobuys, if you read this dont leave a generic response with your email address. I have been emailing for weeks. Look up the order # and call me back. Sp*******.
Very Disapointed Mr.Peter Yan.

Date of experience: June 1, 2023
Texas
1 review
0 helpful votes
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Smart assed employee
March 22, 2021

Carlos is the all around "boss". He pretended to contact the accounting department but never put us on hold. Argued that our card had not been charged when it clearly showed a charge.

Date of experience: March 22, 2021
Customer S. MotoBuys Rep
over a year old

Please email customercare@motobuys.com with a screenshot showing that the funds have been ''captured'' and we will be more than happy to rectify this situation.

California
1 review
4 helpful votes
Follow Jerry B.
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I have purchased two vehicles from Motobuys in 2013. Both arrived promptly and we got the paperwork within 7 days as they promised. We would highly recommend them.

Date of experience: October 20, 2013
North Dakota
1 review
4 helpful votes
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Was told would get windshield at cost, made numerous calls,and Emails. Never got back to me, so if I had problems with unit, guess warranty would not happen. Very poor customer service.

Date of experience: February 25, 2023
Customer S. MotoBuys Rep
over a year old

Hello please allow me to clarify,

Since the manufacturer does not have the windshield in stock, and your vehicle does not come with a windshield due to it being our basic model, we reimbursed you $160 for the inconvenience.

If you experience anymore issues, please contact our Customer Service Manager at customercare@motobuys.com and we will be more than happy to assist you.

California
1 review
1 helpful vote
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I was really impressed with the service and ease that I found with talking to a LIVE representative at MotoBuys. I had ordered a non-California Legal emissions scooter by mistake and had already paid by PAY PAL on line.
When I called on Monday to review and cancel the order, Charlie helped me to find a similar bike with more horse power and was able to cancel and change my order with a small upgrade.
He even walked me through the different nuances of the available retro scooters they had available.
I ended up being able to order something I really wanted and have it delivered to my home in Fresno, CA.
Thank you guys for the good (personable) old fashioned service.

Charlie Orta
Fresno, CA

Date of experience: July 11, 2022
Texas
1 review
0 helpful votes
Follow Gregory S.
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DO NOT BUY FROM Motobuys! Consider yourself lucky to be reading this review. I wish I had known before we bought our Mini-Jeep but I did not read the reviews. Look at the number of negative reviews and learn. Most everyone has had similar issues to what we experienced.

The product was defective and would not start. I called and called and they never answer the phone. Eventually I tried a "technical support" appointment, which consists of a phone call to help YOU fix the problem.

I just wanted to send it to them and have them fix their defective product, but no, that's not possible. You are on your own. Yes, they sent some parts (new carburetor) but it was different from the original and did not fit.

I asked "can I not just send it to you for repair, I'll pay shipping both ways, just fix the damn thing" but no. They told me to take it to a mechanic. Well, what the hell is a mechanic gonna do with carburetor that doesn't fit?

I scheduled a second technical service appointment but this time they didn't even call. (It takes weeks to get an appointment.) This even after I confirmed the time and phone number for them to reach me.

So, consider yourself lucky if you're reading this before purchasing from MotoBuys. They will not help you if your product doesn't work. RUN AWAY!

Date of experience: January 9, 2024
Customer S. MotoBuys Rep
over a year old

Hello,

I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right.

Let’s get on a call and address this ASAP, we value your business. Please contact me at customercare@motobuys.com so I may assist.

Sincerely,
Carlos
Customer Service Manager
customercare@motobuys.com
PO Box 551569
Dallas, TX 75355-1569
www.motobuys.com

Pakistan
1 review
0 helpful votes
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Solid and Reliable
May 31, 2024

This mini bike is legit! It's built solid and rides smooth. Took it camping last month, and it was hitting those trails like a champ.

Date of experience: May 31, 2024
Louisiana
1 review
9 helpful votes
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Sorry excuse for a company, ordered a 50cc dirt bike for my grandson. Received the bike but the back wheel was broken, the plastics were damaged, the front brake caliper was casted wrong so the alignment on the front brake disk was wrong (had to shim with washers). The company sent new plastics, no comment from them on the brake caliper, and they sent me a used front wheel instead of a rear one. Will not work due to the wrong taps for the rear brake disk and sprocket. Company will not respond to emails or phone messages. POS customer service!

Date of experience: January 29, 2014
Pakistan
1 review
0 helpful votes
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Awesome Ride
May 1, 2024

The Warrior 1000 is everything wanted in a UTV and more. It's rugged, handles all types of terrain beautifully, and has plenty of power. A fantastic investment for any outdoor enthusiast.

Date of experience: May 1, 2024
Pakistan
1 review
0 helpful votes
Follow Tucker C.
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MotoBuys has a nice selection, but some items seem overpriced compared to other sites. Ended up buying a trike, which is good, but did a lot of price comparisons first.

Date of experience: February 2, 2024
Customer S. MotoBuys Rep
over a year old

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.

Pakistan
1 review
0 helpful votes
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Had a minor issue with the delivery of Ice Bear scooter, but MotoBuys' customer support resolved it quickly. The scooter itself is fantastic and offers great value for the price.

Date of experience: January 29, 2024
Customer S. MotoBuys Rep
over a year old

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.

Pakistan
1 review
0 helpful votes
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Awesome ATV
June 6, 2024

This ATV is just awesome. Bought it for some off-road adventures and it hasn't disappointed. Powerful, sturdy, and handles mud like a pro.

Date of experience: June 6, 2024

Overview

MotoBuys has a rating of 2.9 stars from 265 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MotoBuys most frequently mention customer service, tracking number and credit card. MotoBuys ranks 5th among ATV sites.

service
86
value
76
shipping
82
returns
53
quality
77
This company does not typically respond to reviews
+108