MotoBuys

Expected more from this electric scooter. Battery life is shorter than advertised and overall power is lacking. It's okay for very short trips but not suitable for anything more.

I purchased a mb200 Trailmaster it arrived in one week like they said the pull top cover was damaged in shipping so I called motobuys they shipped it right out to me the part that I needed and was very polite and fast I would recommend buying from them they were $200 cheaper than everyone else and made good on the part that was damaged in shipping

They sell products that they do not stand behind, and quote the "terms & conditions" as an excuse to ship products that are faulty. Apparently the "terms & conditions" require you to accept items that do not work. The company's response most often that you are responsible for the normal dealer assembly. However, my scooter was delivered in condition that went beyond the assembly described in the purchase agreement. It was delivered in dangerous condition - leaking gasoline. Also, my ignition switch was faulty which destroyed the battery. Assistance from customer service was not timely, which delayed my ability to ride the scooter within the warranty period (I had to wait for a new ignition switch to be delivered from the factory - I assume in China). Now all warranty issues are being denied because "it's past warranty." If you can't ride a scooter because it is inoperable, you will not find the other warranty defects! Be prepared to receive products that do not work and lose your warranty while you try to fix the problems. The company's response when I asked to return the item was, "it doesn't work that way." My response is that we no longer live in a world of "buyer beware", except at Motobuys. I took a chance because I thought the price was right and wondered how unscrupulous a company could be in today's retail environment. The answer is very. Don't throw your money away like I did. Their "F" rating on the Better Business Bureau is justified.

Don't return your ITEAM just because the outer card board is all TORN up. Scooter's are shipped from China there going to be pretty ruff looking. Most are secured to the pallet with steel frame? Take lots of photos while driver is still there. Have him not any obvious damage you'll get better response from the shipping agent than motobuys. DO NOT!
DO NOT RETURN USLESS ITS SEVERELY DAMAGED. You will be charged shipping BOTH WAYS AND RESTOCKING FREE. ( A $2000 purchase will cost $1000) to return it and that's if your lucky enough Not to be changed the full amount.
Also if you finance thru bread! You'll be paying months of payments before you even get it, GOOD LUCK

Called to simply find out about shipping since the information listed is so vague. Not only is the shipping information vague but they don't explain what you get for the extra $69 "expedited handling". We were ready to buy 4 of these today and of course with Christmas around the corner (like so many) we were curious as to how fast we could get the mini jeeps. Called customer service. The guy who answered the phone started with "Hello". Thought I called the wrong number. He was abrupt and continued to talk over me, ultimately telling me to go ahead and empty my cart. You are welcome to visit their Web page. Only information you will find about shipping simply states that after you make a purchase you'll get a tracking number once the unit has shipped. This guy could have simply explained how long it's taking for the units to get out or what you get when spending the extra $69 for exhibited handling. Instead he was argumentative and impossible to deal with. I asked him if he was at all concerned about bad reviews. He just laughed! Again told me to go ahead and empty my cart! I hung up and he proceeded to call back from a restricted number several times to harass me. There are a lot of companies out there selling these mini jeeps. Buyers beware of doing any business with this company. My experience with him on the phone suggested a guy without any business class working out of his garage rather than a professional working for a large company. Very disconcerning they would allow such behavior.

This is my first review I have ever wrote, but I feel compelled to do so... I bought a 150 Trail master UTV in March 2015. You need to realize this is an internet company, so you can't just run down to the local bike shop and get parts or service. The shipment is large so you must have a way to get it unloaded, there was no installation instructions so you need to have general mechanical skills... once together it would not start, so again need to have mechanical skills. I made multiple contacts with the company, the service tech helped talk me through what was the problem (idle jet in carburetor was obstructed); ultimately they sent me a replacement carburetor (and the missing bolts from original shipment). After many hours working on it and a bit of frustration the kids (and myself) love the machine; although still have trouble at times with starting (electronic choke is temperamental), I need to hold my hand over air intake until it gets warmed up... Bottom line if you don't have some basic mechanical skills (and internet skills to communicate with them), don't buy this machine... I am very happy with paying 1/3 the cost of the local "name brand" dealer, and it fits the need for my 9 and 11 year old kids... hope this helps. Rick from Michigan. Ride on!

I think they are trying to improve their quality of service. I bought a quad electric atv. Even though it took three weeks to arrive in NJ from CA (I was concerned because no information such as tracking number provided by the company though they immediately charged my credit card), I still received the goods ordered. The reason for the delay and no tracking number seems to be because they are using cheaper shipping companies. Motobuys should be very transparent about this. No one is going to dislike them because they are using unknown shipping companies. Their website should also clearly specify that deliver can take more that two weeks, which again customers will not be bothered about much. Anyways, on 2nd day of use, the ATV's motor axle broke and I submitted an email to get a replacement (including pictures of broken parts and serial number plate). After two days I got a confirmation from motobuys that manufacturer has been informed about the parts and next day I got a tracking number from the manufacturer. I am happy for now.

I placed, paid and expected my order in a timely manner. What I got, was voicemail after voicemail after voicemail concerning when to expect delivery. Press 1 for Sales... that call was picked up, Sales are not their problem. Anything else, "leave a message" or "email me". The salesman quoted 2 to 3 weeks, it's been going on 5 weeks. I left half a dozen voice mails and half a dozen emails. Crickets till the 5th week. I was told my Golf Cart was just waiting to be shipped, ready to go! They have apparently, several "contracts" with carrier/delivery companies, but so far, none want to deliver to Utah. Why is this my fault? If you cannot deliver your product, STOP taking sales until you get caught up, or bring the unit! By the time I get this expensive little cart, it'll be Winter again. They suggested I have it shipped LTL, but won't guarantee it's undamaged condition, and they won't pay for the cart if it does become damaged by an outside delivery service, and on top of that, I have to go into the terminal 45 miles away with my own way to get this large Golf Cart home... WHY? They sold a $10,000 toy and can't deliver. I'm on the BACK BURNER! They state they will not refund order because of shipping issues. Seems they know they have shipping issues but continue to take order from out of their state of Texas. Bad Bad customer service.

OREDRED A TRAIL MASTER 150 UTV PAID FOR FAST SHIPPING THAT DID NOT HAPPEN, WANTED GREEN IN COLOR WHICH I GOT THAT IS GREEN HALF A**ED PAINTED OVER A YELLOW BODY. WHEN I CALLED BACK WITH MY CONCERNS ON THE BODY THEY TREATED ME LIKE SH*# SAYED THEY DON'T SALE UNITS PAINTED LIKE THAT AND TOLD ME THERE WAS NO FIX FOR IT LIKE SENDING ME ANOTHER BODY OR DISCOUNTING THE PRICE SO I COULD HAVE IT PAINTED TO LOOK DECENT, SIMPLY SAID BOX IT BACK UP WE'LL PICK IT UP AND REFUND YOUR MONEY AND DROP IT OFF AT THE NEXT PLACE THAT ORDERED ONE THEY'LL BE HAPPY WITH IT. SO THE P. O. S. IS SITTING IN MY YARD AWAITING PICK UP.

Initially the sales guy was very helpful when we called about a dirt bike. We got a confirmation of it shipping and an option to track it, but tracking was a joke. The freight company never called, and the ETA was off. Finally received a very damaged box, ripped open, with the interior parts box also ripped open. Called to report it and get assistance. They said to send an email with pictures and explanation of the damage. We only wanted a new box of parts to ensure we had everything for our son's Christmas present. (Not opening until after Christmas so he can help put it together with his Dad.) After a week of no response from customer service when we emailed, we called to follow-up. Chris, the General Manager, was a TOTAL jerk. He was disinclined to send another parts box, wanted us to try to put it together first and THEN see what was missing. I offered to send everything back that we didn't use, but we are worried about not having what we need for our son. My husband finally chimed in and said we'd either like a box of parts or we can return it. Chris started yelling about not taking threats. I told him we weren't making threats--we were telling him what options we see. Chris talked over me, was completely condescending, and instead of sending out a... $50 (?) parts box, he brusquely said they'd pick the bike up tomorrow. Unreal! I've never in my life dealt had such a horrible "customer service" experience. Save yourself a headache and buy from somewhere else!

Bought a Trailmaster ATV from MotoBuys and it's been great! Smooth ride and solid build. Customer service was helpful, but the shipping took a bit longer than expected. Overall, a good buy!

I wanna say I love the bike and all that I ordered, it came with everything but Best Buy I've ever bought the truck it came through the truck driver was nice so far I don't have any problems driving it either so win win for the bike thank you moto buys!

Purchased this go-kart for family fun, but it's been somewhat of a letdown. Had to make several adjustments and repairs too soon. Fun when it works, but it's a bit high maintenance.

I ordered three products ten days ago and Motobuys could easily take my money immediately but gathering the order in a week and a half, not so much. I called and received a flippant and unexcusable man stating the weekends got in the way!

I asked to get my money back and he quickly said, " no problem".

IT' S A PROBLEM AND MY NEXT MOVE WILL BE WIRE AND MAIL FRAUD WITH INSPECTOR GENERAL IF MY MONEY IS NOT RETURNED IMMEDIATELY.

RIDICULOUS SERVICE AND COMPANY.

Was originally told that if I ordered by end of day Friday 12/9 that it would be shipped Monday or Tuesday and shouldn't be a problem to get it by Xmas.

Today Wednesday 12/14 it still hasn't shipped.
Now I'm told it should ship tomorrow Thursday the 12/15 but if not Friday.
I told Carlos that if it doesn't ship tomorrow that I was going to have to cancel my order, he said well in that case I'll just cancel it myself and hung up on me.

Then motobuys called back and asked how I was doing and if I still wanted to ship the go kart.
I said your customer service rep was unprofessional and you shouldn't hang up on your customers specially when they spent 2800$.
They said you were "trying to find common ground"
And they also said he "Carlos did nothing wrong" by hanging up on me.
I disagreed
You then said you will cancel my order and hung up on me once again.

If I don't think your company did anything wrong you probably won't be in business very long.

What a bunch of scum bags!

Thank you for ruining Xmas for my kids.
The most unprofessional "business" I've ever had to deal with. Shameful.

Got a scooter from here when it got to me it was damaged refused it call motobuys to tell them about it the guy on the phone said he was sending me a email for customer service and now I have called customer service and emailed customer service no answer just seen a lot of bad reviews may 25 2023 was the date I purchased it I didn't pay that much money to get nothing me and my husband got into a accident where I want hurt and the scooter we was riding was our only way to and from so this scooter we ordered was our way around I have to go back and forth to the doctor and he has to work and now with customer service or anyone not even saying a word about anything thank you unhappy customer

Great customer service my crate bike came without the exhaust and although it took 2-3 weeks to get all the parts the service team stayed on the manufacturer and got all the parts to me

This little dirt bike is a beast! Perfect for beginners and small enough for son to handle easily. Starts great and rides like a dream.

It's an interesting ride with the three-wheel setup, but performance-wise, it's just okay. Suitable for short, leisurely rides around the neighborhood.