This is my first review I have ever wrote, but I feel compelled to do so... I bought a 150 Trail master UTV in March 2015. You need to realize this is an internet company, so you can't just run down to the local bike shop and get parts or service. The shipment is large so you must have a way to get it unloaded, there was no installation instructions so you need to have general mechanical skills... once together it would not start, so again need to have mechanical skills. I made multiple contacts with the company, the service tech helped talk me through what was the problem (idle jet in carburetor was obstructed); ultimately they sent me a replacement carburetor (and the missing bolts from original shipment). After many hours working on it and a bit of frustration the kids (and myself) love the machine; although still have trouble at times with starting (electronic choke is temperamental), I need to hold my hand over air intake until it gets warmed up... Bottom line if you don't have some basic mechanical skills (and internet skills to communicate with them), don't buy this machine... I am very happy with paying 1/3 the cost of the local "name brand" dealer, and it fits the need for my 9 and 11 year old kids... hope this helps. Rick from Michigan. Ride on!