The site is no better than any other outdoor retailer. Prices are exactly the same as their competitors. The Moosejaw bucks is a complete scam. Anytime you use a promo code they reduce the item so it does not qualify for the 10%. The result is a mere 2.5% which is no better than your credit card rewards program and no real bonus to the customer. Additionally the Moosejaw customer service is insensitive to customer experience. This alone is a reason to never shop at Moosejaw.
I'm a big fan of Moosejaw as it's a great mix of responsible retail, fun e-commerce, and fair prices for quality products. I would hate to see the Walmarts of the world destroy great stores like MooseJaw. Demand quality, not crap.
If you are a lover of the outdoors you should definitely check them out. Major brands are available and you get points for purchases. Often have deals running.
I absolutely love making orders with this company. Not only are they very reliable, their customer service is fantastic and the products they sell are wonderful. They shipped the products on-time and received everything on time and in very good packaging. I would recommend this company to everyone looking for outdoor equipment and apparel.
Ordered a coat at a comparable price to other sites but wanted to take advantage of the promotional 2-day shipping. The package was sent via USPS with inaccurate tracking information. It turned out to be five days instead. Do not run promotions if you are unable to honor them as some of us have to set aside time to received packages.
Now I am attempting to return the item to no avail as the e-mails are not being sent and instead I'm given "virtual high-fives". The language used on the site is very informal and condescending in a way that I can only imagine is supposed to appeal to some sort of demographic. I found it to be very confusing and unprofessional especially since the transaction confirmation e-mail sent also uses the same informal language.
A confusing and ultimately incompetent business.
If you need outdoor apparel, this place is it! Superb prices and shipping!
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