Ja B.

I purchased a pair of Lowa women's renegade boots. When I received them, it looked like there had been a sticker on the toe of the right boot but because they're for hiking. I thought I would let that go. The size that I normally wear 11.5 was far too large. I called numerous times to try to discuss this to return them. I ended up having to use the chat. Which was a bit of a waste. I ordered new boots and a size 11 and these boots came with cardboard inserts and the boot strings were tied properly. In other words these boots had obviously not been worn and it appears that the first pair had been worn and/or returned. I am still waiting for my credit. I have tried again today to get someone to answer the phone to find out the status they have not sent me any acknowledgment on my return. I did print a return label off their website. I wish I would've read these reviews before I purchased from them.