My order was shipped in two packages. Received one but not the other. The package was left on the doorstep and not by the mailbox where my mail is typically delivered. I live on a busy corner in a major metro… I contacted customer service to discuss partial refund of the order or replacement. They said there is nothing they can/will do. They shipped what I ordered. Nonetheless, my credit card refunded the money, but I have had this occur a couple times over the years with other companies. There has never been an issue with re-sending the product that was stolen. I do not plan to use this company again for purchases.