Moon Magic

I ordered from Moon Magic for my daughter who lives in NZ. DHL did not deliver the jewelry, and I was put in touch with Sasha in customer service to help. She was so responsive and put up with my frustration in a very professional manner. Today, my daughter wrote that she received my gift at last! Thank you, Sasha; your assistance is so appreciated, and the jewelry is beautiful!

After receiving my ring I was concerned it had been damaged during its transit to Australia. I emailed Moon Magic and Nena responded ASAP with the option to either replace my ring or to chose something else of equivalent value with free shipping to Oz and no need to return the damaged ring. I was amazed - you don't find customer service like this anywhere! I would not hesitate to recommend anyone to buy from Moon Magic. The rings are elegant and dainty with designs you don't find anywhere else. I have three rings and will certainly be adding to my collection. I am a huge fan!

I purchased a moonstone ring and I absolutely loved it. I always got so many compliments when wearing it. Unfortunately the stone fell off. I contacted customer service and they got back to me the next day because of time difference. They asked me for a picture of the ring and the stone and once I sent that I got a tracking number with the confirmation of my replacement. They even asked me if I wanted to get a different stone! AMAZING! I got my new ring and it's beautiful!

Bought the Talos Opal ring as my wedding ring. It arrived in January for my wedding in May so wasn't worn until May. Within TWO WEEKS of wearing it the middle opal started to go cloudy. I emailed Moon Magic to let them know what had happened and ask why that would happen. Their reply was very dismissive and as well as not even offering an apology, they said that the Talos ring was currently on sale should i wish to order another one! What a shocking way to deal with a complaint, why on gods green earth would i buy another one when the first one was faulty and the customer service is just as bad! Hard avoid this company.

The quality of the jewelry is very high, worth the price! And the fast shipping was great!

Beautifully made, high quality, would recommend to friends!

Easy, quick service. Would recommend. Ring has had lots of compliments.

I ordered the Raw Crystal Ring - Ritzy Moonstone for my close friend. The ring is more beautiful in person than online. The stone is absolutely gorgeous! I'm in love with this magical color so I've just placed another order for the same ring but for myself! :)) )

The ring set I ordered is gorgeous! My wife loves it! The stones are shiny and very colorful. I would say that the attention to detail is exceptional.

Additionally, their customer service is top-notch. Friendly, professional and efficient. I had ordered the wrong stone and when I contacted them they were very helpful in fixing my mistake, will definitely be a repeat customer. I have my eye on a few items already!

Brought a ring and necklace from moon magic within a week the rings band snapped and within a month the necklace snapped. The ring was replaced but I had to pay $35 in postage but as the necklace was out of the 1 month warranty they would not replace it. They offered a new necklace but I had to pay 50% plus any extras. I feel the 1 month warranty is ridiculous and having both my pieces brake makes me question the short warranty time. I would never shop here again!

Out of 8 items ordered, two were sent that were not the ones ordered; three weeks later I still don't have the correct items. Communicating with the customer service is pain - every reply takes them 2 days. The quality is okay.

My boyfriend got me a ring and when we received it we realized he had ordered the wrong size. He was disappointed because he knows how difficult it is to return products to companies.
I sent an email to the company explaining the situation, and got and answer within the hour. Not only did they understand the situation, they offered to send me another ring completely free of charge, even including the shipping!
Unfortunately, the ring my boyfriend picked didn't come in my size. They offered me to get another ring for of the same price. I found another one I loved, and it was cheaper. I thought it was fine, but they even reimbursed the difference on the credit card!
And after all of this, they gave me 10% off on my next purchase!
The customer service agent whom I talked to was very nice, helpful and patient.
I loved my experience with them, love my ring and will definitely buy from them in the future!

Got my numerology report! It really broke down my life path and personality in a way that made me think...Everything was explained clearly, so it was easy to get into. Overall, it was a fun way to learn more about myself, and I totally recommend it to anyone curious about their own vibe!

I ordered the Wild Child necklace. I didn't even take it out of the plastic when i noticed the the color of the stones and the quality of the silver was not as expected. Immediately I went to request a return - which involved a text and several emails. When i finally got an email, i was asked to photograph the item. And then I was to "take a short video of your item with your phone on a clean background(ideally black or white) and natural light by moving your item slowly." What? I haven't even unsealed it. Im supposed to stage a photo shoot? As of now I have not been given an RMA number. But Im suspecting ill have to get AmEX to resolve this one. If they do what they should and allow it to be returned in a sane customer service process, ill update this post.

I am so disappointed with this ring. It's sad that you can't trust reviews on websites any longer. The only reason I purchase this was because there was a photo review and it looked the same, however what I received looked like a cheap knockoff of what was advertised.

Where are the facets on the rings surrounding the moonstones on what I received? It basically just looks like a silver ring with silver filigree surrounding the stones instead of actual gemstones at it looks cheap and tacky.

Not happy one bit. Total bait and switch! Especially now that I realized their approved comments are only positive ones.

My rings were stolen through the mail and the auspost did not help me at all, moonmagic were right on it they replaced my stolen rings. I'm so happy that I bought my wedding rings from them. They have a very unique style you can't really buy in Australia. I wish they would open a store in aus that's my only complaint

I requested a return via instructions given on the website. I proceed to get an automated response showing me my tracking number stating my order was delivered. Not what I was requesting. I think sent a response and nothing. I then went on the website and sent a message and I was responded by another automated response stating it may take up to 7 business days for a response. Terrible Terrible Terrible. We were going to order something else but this must be just a automated crap show. Do not buy.