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From the business
Since 2016, our mission has been to design jewelry that is as powerful and meaningful as the ones who wear it.
We believe that everyone deserves jewelry that goes beyond the surface. That’s why we handpick each gemstone not just for its beautiful gleam, but for its unique energy and potential for self-expression and healing.
✓ We use 100% authentic, ethically sourced gemstones that are independently tested by GIA (Gemological Institute Of America)
✓ Each piece is designed right here in-house, ensuring nothing but originality in every piece
✓ When it comes to quality, we don't compromise - we use the finest premium metals & have a strict quality control in place
✓ 1.8+ million followers across socials & 500k customers and counting...
✓ Beautiful, gift-ready packaging
Note from our founder - Laura:
Since 2016, Moon Magic has been creating beautiful, high-quality, and affordable jewelry that taps into the powerful energies of gems. Our p...
Moon Magic Reviews Summary
Moon Magic has a rating of 4.1 stars from 712 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moon Magic most frequently mention customer service, high quality and many compliments. Moon Magic ranks 6th among Custom Jewelry sites.
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The jade gold necklace looked so beautiful online. For the price, I expected good gold plated quality. Upon receipt, the quality of the chain looked very cheap. I have never worn it and kept it in the box to preserve it. To my surprise, I open it 2 months later and see that the chain has gone copper. For paying $170 USD, I feel misled and taken advantage of. I usually don't leave negative reviews. Authenticity and quality brings returned customers. I wish that the quality would reflect the cost. Very disappointed.
I got the clear string rings and I love them. Very happy with my purchase.
Hello Lilliana,
Thank you for your wonderful feedback! We're so glad to hear that you love the rings and that you're happy with your purchase. Your satisfaction is our top priority, and it’s great to know we hit the mark! If you ever need anything else or have questions, don’t hesitate to reach out. Enjoy your rings! 💖
Kind regards,
Moon Magic
Moon stone necklace and Aqua Marina beaded necklace were both beautiful and had such great detail.
Hello Arabella,
Thank you so much for your lovely review! We're thrilled to hear that you found our jewelry beautiful and detailed. Your appreciation means a lot to us, and we’re glad you’re enjoying your pieces. If you have any questions or need assistance in the future, feel free to reach out. Happy wearing! 🌟
Kind regards,
Moon Magic
I love getting my new ring or necklace in the mail. It is always packaged very beautifully also. Putting my jewelry on from Moon Magic always makes me feel special. I can't help but stare at my ring often throughout my day. The moonstones are my favorite.
Hello Carolyn,
Thank you for your lovely feedback! We’re delighted to hear that receiving your jewelry feels so special, and we’re thrilled that you love the Moonstones. We take great care in packaging, and it’s wonderful to know it makes your experience even better.
Kind regards,
Moon Magic
Have ordered multiple pieces. Well made and beautiful. Love crystals and these do not disappoint!
Hello Kristina,
Thank you for your wonderful review! We’re so glad to hear that you love the pieces you've ordered and that they meet your expectations. Your support means a lot to us!
Kind regards,
Moon Magic
I have got a Flow black obsidian ring, - it's beautiful and stunning, it looks gorgeous on finger.
Hello Stefanchuk,
Thank you for your lovely feedback! We’re thrilled to hear you love your Flow black obsidian ring—it’s truly a stunning choice. Enjoy wearing it!
Kind regards,
Moon Magic
The stone in my necklace snapped in half after a couple of months and they refused to replace it, said it was my fault (how could i snap a tiny stone in half in my necklace! Then the middle stone in my bracelet turned yellow and they said "thats just what opals do if they get wet" and the stone FELL OUT of my ring - again my fault wouldnt replace. Lovely looking jewellery but terrible terrible quality! I will NOT buy again!
Hello Rachel,
Thank you for sharing your feedback! We’re so sorry that you experienced an issue with your item.
Upon checking we can see that you have already been in contact with our customer support. Please reconnect with them so we could resolve this in the best possible way.
Kind regards,
Moon Magic
I absolutely love the jewelry of Moonmagic its my favourite jewelry and I actually dont want anything else anymore. I am ordering it from the Netherlands, and I have to wait a bit, but it is so worth it! Even my wedding and engagement ring is from Moonmagic
Hello Larissa,
Thank you so much for your lovely message! We’re thrilled to hear that you love our jewelry and that you chose us for your wedding and engagement rings—that truly means the world to us.
Kind regards,
Moon Magic
I've purchased from Moon Magic multiple times over the years. At first, I was in love with the pieces that I got. However, there were issues that came up after my first purchase. There was a pair of dirty earrings that I got refunded for, but the customer service specialist promised me another pair of jewelry that never arrived. Then, I ordered the mystery deal that was pretty expensive, but when the order came, everything seemed to be sloppily thrown inside the box. It seemed like I just got a bunch of returned pieces.
Hello Lily,
Thank you for taking the time to leave us a review.
We are truly sorry to hear that you are not satisfied with your experience.
Upon checking we can see that our customer support team has reached out to you in order to find the best possible solution. Please reconnect with them so we could resolve this in the best possible way.
Kind regards,
Moon Magic
Very pleased with both my purchases., and the team's accommodated my requests and were so helpful.
Hello Rama,
Thank you for your wonderful feedback! We're delighted to hear that you're pleased with your purchases and that our team could assist you. Your satisfaction means everything to us!
Kind regards,
Moon Magic
All my Moon Magic purchases have far surpassed my expectations - I have a penchant for rings, especially a raw Rainbow Moonstone. Its natural form and colours it emits when the light reflects through it is truly beautiful and maximised further by the design of the ring.
Hello Barbara,
Thank you so much for your kind words! We're thrilled to hear that your Moon Magic purchases have exceeded your expectations. It’s wonderful to know how much you appreciate the beauty of the raw Rainbow Moonstone and the design of the ring.
Kind regards,
Moon Magic
I bought the archer ring which I added to my ring stack along with other brands. I take my rings off for cleaning, bathing, work, etc. All of my other gold vermeil rings have maintained their colour, but the one from moon magic had completely faded in a month! It's completely silver now, there's no more colour to it. Surely if it was due to improper care my other rings would have had the same issue. I couldn't believe how quickly it faded!
Hello J,
Thank you for sharing your feedback! We’re so sorry that you experienced an issue with your item.
Upon checking we can see that you have already been in contact with our customer support team and that we have offered the best solution we could. Please reconnect with our customer support for any questions you might have.
Kind regards,
Moon Magic
Absolutely love the service and quality. Couldn't be happier with my jewellery. Purchased quite a few now. Xx
Hello Nelly,
Thank you for your wonderful feedback! We’re so glad to hear you love our service and jewelry. It’s always a pleasure to assist you, and we can’t wait to help you find more treasures from Moon Magic!
Kind regards,
Moon Magic
This company is everything. Professional and trustworthy. Supportive and helpful on all levels.
The quality of the jewellery is next to nothing absolutely superb. I've purchased so many pieces already and I am looking forward to purchasing many more. Absolutely highly recommended.
Thank you, Moon Magic xx
I have been a customer with Moon Magic for years now and so appreciate the attentive, beautiful craft of their jewelry! There is evident care and careful design. I haven't needed much customer service support help for my myriad of purchases, but the few times I needed it they were prompt and kind and helped solve the issue quickly and favorably!
Hello Mary,
Thank you for your amazing review! We’re so grateful for your loyalty over the years and thrilled to hear that you appreciate the craftsmanship and design of our jewelry. It’s wonderful to know that our customer service team was able to assist you when needed. Your kind words about our values mean so much to us. If you ever have more questions or need assistance, we’re always here for you.
Kind regards,
Moon Magic
I ordered a blue sapphire necklace for my birthday. I ordered from Croatia (EU) and was not sure about the customs procedure. However, Moon Magic's customer support was excellent; they researched everything and made the process seamless. The necklace arrived quickly and without any complications. It's beautiful and I'm totally blown away!
Hello Andrea,
Thank you for sharing your experience! We’re so glad to hear that you loved your blue sapphire necklace and that our customer support team could assist you with the customs process. It’s wonderful to know that it arrived quickly and that you’re so happy with it.
If you ever need anything else, we’re here for you! 🌟
Kind regards,
Moon Magic
I have bought 3 rings from here and although they are exceptionally beautiful. They don't last the first one and the third final one were tarnished and the gold came off within 3 months. Even after taking care, I work from home there was no "wear and tear", the second ring the stone fell out. If these rings lasted I'd try a fourth but unfortunately out a bunch of money for a couple months of wear.
Hello Nicole,
Thank you for sharing your feedback! We’re so sorry that you experienced an issue with your items.
Upon checking we can see that you have already been in contact with our customer support team and that we have offered the best solution we could. Please feel free to reconnect with our customer support for any questions you might have.
Kind regards,
Moon Magic
Moonmagic is a great jewelry brand. They always seem to surprise me to create even more creative and cool designs that i like and want to add to my collection. Also their packaging is amazing!😍😍
Hello Ches,
Thank you for your fantastic review! We’re thrilled to hear that you love our designs and that we continue to surprise you! It’s great to know our packaging stands out as well. We can’t wait to see what you add to your collection next!
Kind regards,
Moon Magic
Love my new moonstone ring! It came in the most gorgeous packaging, too. I will definitely order soon again! 🏼💎
Hello Mona,
Thank you for your lovely review! We’re so happy to hear that you love your new moonstone ring and that the packaging impressed you! We can’t wait to welcome you back for your next order. Enjoy your beautiful piece!
Kind regards,
Moon Magic
I ordered a ring for my girlfriend as she loves their product so much! It was a surprise gift for her.
Everything went smooth! The communication trough their website and the shipment in a beautiful box was all perfect! Their product looks just beautiful and my girlfriend is super happy!
Hello Jan,
Thank you for your wonderful review! We’re so glad to hear that your surprise gift for your girlfriend was a success! It’s great to know that everything went smoothly. We’re thrilled that both you and your girlfriend are happy with the ring. We look forward to serving you again soon!
Kind regards,
Moon Magic
This shop turned into an addiction for me. Loving that they combine pretty jewelry and meaningful gems. Joined their loyalty club to collect points. Only downside is shipping takes some time and had to be kinda patient. But for me it's definitely worth the wait. Will be back for more lol
Hello Nora,
Thank you for your amazing review! We’re thrilled to hear that you’re loving our jewelry. It’s great to have you in our loyalty club! We appreciate your patience with shipping—good things are worth the wait! We can’t wait to see you back for more!
Kind regards,
Moon Magic
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mariam,
Thank you for taking the time to leave us a review.
We are truly sorry to hear that you are not satisfied with your experience.
Upon checking we can see that our customer support team has reached out to you in order to find the best possible solution. Please feel free to reconnect with our customer support for any questions you might have.
Kind regards,
Moon Magic