Moon Magic

Such poor quality! I had my ring for two months and three side stones fell out. I contacted customer services and they said because its past their one month return policy, the best they can do is sell me the same ring at 50% off or I could purchase something of the same value as my ring off their site for 50% off! Such bull****! If I'm paying $80 for a ring it should not fall apart after two months and if it does this company should take better care of their customers by replacing it for free. Either way they would still be making money off me and I'm not falling for that! Also, I posted a 1 star review on their actual website and it doesn't show up... only 4 and 5 star reviews do... weird?

At first I was super happy with my new ring. I ordered the Opal Ring Gracious (80,-) and it was beautiful. However after I took it for a swim the ring became completely oxidized and dull, as if it was very old when in fact I had it only for about three months.

I contacted customer service for a refund, because they promote quality but it has been proven to me that that's not the case. They said the warranty is only one month and that I could get a reduction of 50% on my next order, but I won't be ordering again.

On the website there were no instruction on what you can and cannot do with your ring. I have multiple rings in that price category (from Ti Sento and Pandora) and this has never happened with those brands. I told them that, but they completely ignored it and they refused to give a refund.

So if you buy anything from there, DONT swim with it or use while your doing stuff.

The moon stone is faulty, broke in half but the rest of the ring is fine. They said they would replace the whole ring but since we had it sized the warranty is void. I even offered to pay myself to put a new stone in and send back the bad one... Will never do business with them again.

I mistakenly ordered the wrong size at first which was shipped immediately. I reached out to them and it was resolved within no time. Anna was of great help.
Excellent customer service and great delivery time.
The raw moon stone is absolutely beautiful and stunning. I love my ring

I ordered the moonstone earrings. They arrived with two different size hooks so one hung longer than the other. They did respond to my email right away and sent me a new pair but it was still a disaster. The hooks didn't look the same (one shiny and one with more of a patina and they are still not the same size and one is bent!) I tried to post a review on their website and even after confirming it through an email they sent, it has never posted. So beware! You get sent crap and they don't allow your honest review.

I had several small issues with this company, but the final straw was when they asked for my honest review and never published it. Will never trust an Instagram company again.

- Like others, I too had a problem with my Black Friday purchase being out of stock. It took much longer to arrive.
- Sizing is off and the rings run large.
- The raw moonstone ring I received looked nothing like the photo (see attached image). It was dull, cut into a rectangle, and you can SEE the setting it is mounted to.
- I received a follow up email asking for my review. I wrote that I was disappointed, but the customer service was helpful. The review was never published on their website. I am certain that they delete negative feedback on both their site and their Instagram page. I am also suspicious that they buy fake positive reviews.

This product is a bunch of crap. I received a ring for Christmas and it already has lost 4 stones. We contacted you once one stone feel out and you wouldn't do anything about it. You claim that you stand by your product which you don't! I'll make sure everyone knows this isn't even worth spending $5 on. Don't waste your money.

I ordered a ring and necklace from Moon Magic. Unfortunately, the jewelery did not resemble the photos depicted on their website. As well as, the overall quality did not equal to the amount I paid. I reached out to customer service to return my items and they were very nice and responsive. However, I think it's moronic Moon Magic doesn't provide a return label. You have to pay out of pocket to send it back and they don't refund the "processing fee" charge from your original transaction. So I spent $30 and have nothing to show for it.

I purchased their Moonstone ring June 2022. Immediately noticed the stone setting was off and poorly secured when I received it. Contacted Moon Magic for an exchange. They suggested I pay to ship the ring back to them, despite the fact that the reason for my exchange request was due to their manufacturing defect, and despite my having already paid shipping costs for the original (defective) ring. I chose not to incur the additional shipping costs (from Canada to USA), and had to keep the defective ring.
In July 2022, I wrote a review on their website expressing my dissatisfaction with their product and service. They did not post the review.

NOTE: Do not trust the reviews on their website; they solicit and post only favourable reviews.

Despite very minimal use, last month the stone fell out of the ring. Contacted Moon Magic again. They stated that their warranty "does not cover stone loss" despite the obvious manufacturing defect that caused the stone loss.

My partner payed hundreds on a set of two rings off Moon Magic. When they arrived one of the rings had a black mark on the bottom of it and the other had a diamond missing. Both rings were cheap and nasty, light and looked like they had come form a dollar store. My partner has emailed the company for weeks now and no reply.
Do not buy anything from these people!

Purchased an opal ring online, the picture shows a solid opal with great coloring. They did ship out soon and was delivered before I expected it, but the quality of the ring is terrible. The "opal" is a cheap plastic gem with an opaque coating on it which I expect to wear off within a few days. The entire stone setting is also slightly crooked in relation to the band... it's still a cute ring, but something that I would not expect to pay more than $10 for, not the $80 that I actually spent.

I ordered a ring a little over a month ago and the tracking doesn't give me any updates since Jan 16th! I contacted customer service by email two weeks ago and they were no help at all. I can't do anything and my bank won't give me a refund because it's an international purchase. I'm seriously scared that I lost my money on this.

I have waited so long for this ring to arrive. I finally receive this, and there are spots all over the ring, like it has been worn already and rusted. I understand this is dipped in gold, although I have so many pieces of jewellery that is dipped in gold, and they keep their quality. I have never come across anything like this. I am so disappointed, this was meant to be a beautiful gift for my friend.

Moon Magic Jewelry is a great company! I ordered a Moonstone ring in the style Nymph during the pandemic/quarantine and its delivery lifted my spirits. My ring arrived a little bit later than I expected and because I had mentioned it to their customer service I received a 10% discount for my next order. They are truly an excellent company! They know exactly what their customers want and make sure to deliver only the best service possible.