Moon Magic

DO NOT GET SCAMMED BY MOON MAGIC LIKE I WAS. I ordered their myth necklace for $180, it was advertised as a beautiful opaque, iridescent rainbow moonstone. I received a cheap knock off of what was advertised. The stone was scratched all over the surface and completely transparent, you can see the mounting bracket right though the stone. Customer service was horrible. They tried to convince me the necklace was fine and it took over a week to even get them to send me the return adress so I could get a refund. After that it took them 2 weeks to even verify they received my return and I still haven't received my refund almost a month after I ordered it. Please don't get scammed like I did. I wish I would have read everyone else's horrible reviews before I purchased from them. They don't allow negative reviews on their website so it appeared safe but it's an absolute scam. They don't send jewelry that looks anything like what they advertise.

I ordered an Aquamarine ring from Moon Magic and aside from delivery taking extremely long, it was nearly impossible to contact anyone or have a tracking number. When the ring finally arrived it was a complete disappointment! The Aquamarine crystal has blue specks in it. If you zoom in you'll be able to see the blue specks in it. It seems to be colored glass or plastic. This company refuses to refund me the $85 back! I ordered an authentic Aquamarine as this company claims and instead got a fake, cheap ring. They are a fraud and I advise anyone to stay away and save their money for a legit company!

I ordered a ring and necklace from Moon Magic for the first time and was very excited to receive my purchases for several events.

I first received an empty box. Apparently an employee forgot to out the ring inside. Weeks later I received the ring but the even I bought the ring for had already passed.

I then emailed asking about the necklace I still have yet to receive, Ana told me that my package has been lost. At this point I asked for a full refund on the necklace and to be reimbursed for the cost of shipping for sending back the ring since I am only returning the ring due to their error. Ana told me she cannot reimburse for shipping but can offer me a 10% discount on my next purchase. This is no help at all since I will never be purchasing anything from their company again. Horrible delivery service and customer service. I would not recommend Moon Magic to anyone.

Great customer service and easy, fun site to navigate and use. Very affordable pieces of jewelry and a great selection. I highly recommend purchasing from Moon Magic. Wonderful experience, all around.

Do not believe the reviews on their website. I wrote a bad review and even after an email confirmation, the review has not been posted. I bought the "above the clouds" opal ring. It was beautiful but after two days of wearing it a prong broke off and the opal fell out. They sent a new one, free of charge, but it was still bad quality. The opal fell out after two weeks because the prongs bent out of shape. It is pretty jewelry but the quality is terrible. I had a 25 dollar Walmart ring that lasted me two years. This 80 dollar moon magic ring won't even last you two weeks.

I have found this online business to be extremely understanding and helpful. I bought a ring a short while ago, which is beautiful and dainty, and it arrived from the U. S in a week! Unfortunately the ring was a bit big and I was offered many solutions to rectify the issue. All correspondence from the team was professional and the team were extremely understanding and helpful. I recommend buying from moon magic. They care about their customers

My boyfriend bought me one at Christmas and it was absolutely beautiful. Was telling everyone around me to get one but this weekend I looked down at my hand and the stone had already fallen out. I didn't bang it or anything. Very disappointed in the durability of the product.

My boyfriend paid $100+ Just for my ring and then paid extra for express 2 day shipping! It has been 5 days and UPS tracking still "label created"! When I contacted UPS they said it was the senders error not theirs... I just want my ring at this point... if your not going to do business correctly you shouldn't have one. When someone pays you for 2/3 day shipping they expect to have it in 2-3 days! And not be met with generic emails that don't answer anything!

I bought a ring from them for my wife.after 10 months it blackened and a stone setting broke.their reply was that it is not their problem and that I should go to the jeweler to repair it.I can prove it with pictures.I do not recommend it.

Purchased a pretty ring for my daughter. I gave it to her for Christmas. She has worn it maybe 5 times but the gold has worn off the bottom of the ring.

I sent pictures and email and they said that it was only warranted for 30 days, so they must know the quality is very poor.

Then they had the audacity to offer me 50% off to purchase the same ring again or another. As if having bought one poor quality ring, I would actually be so foolish as to purchase another.

Fool me once, shame on them, fool me twice...

They did not refund me the correct amount and took shipping and taxes approx £40 as I returned the item.

This is not stated when purchasing or on the website.

Do not buy most items break or wore off after a few months

Partner bought me a ring for Valentine's Day
Gem stone fell out two months after purchase. DO NOT order from this company. Rings are poor quality and the gemstones fall out. Their return policy is one month, my rings stones fell out after two months. They offer to replace the ring with a 50% contribution... so they offer a half price new ring. Not really good enough for the price they are. When emailing their customer service they basically responded with tough luck' and offered no solution.

I bought a ring bundle but didn't love it and reached out to their customer support. They were so kind and helpful and offered me four different solutions for what they could do for me. I chose to exchange the ring I bought originally for a different one and it was just so hassle free. Yes, I did have to pay for the shipping cost of the returned merchandise, but I believe that to be reasonable because they didn't charge me for the price difference in rings or for the shipment of the new ring. I really love my ring, it's so gorgeous. It really means a lot to me when companies live up to their promises. They said hassle free returns and exchanges if you don't 100% love your jewelry and they really follow through with it.

I bought a ring and the first time I got a bit of water on it, it changed to a terrible color. I tried reaching out to them and they completely ignored me. They even removed their phone number to avoid phone calls. I wasted several hundred dollars on a piece of crap. I attached pics of the ring before and after. Beware! Of Moon Magic.