Monoprice

I've bought several speaker sets, as well as mounts and cables from Monoprice over the years. Never again. My order has sat around for 2 days without shipping out even though I had to pay for shipping. If I ordered off Amazon I would've gotten my package no later than today with free shipping, yet Monoprice hasn't even shipped my order yet. I even posted on their Facebook profile and emailed them twice. They posted on Facebook after I made my comment on their profile page, but CHOSE to ignore me. The first email I sent was ignored. Monoprice has definitely gone downhill recently. It's now risky to order from them.

Over and over again, my Monoprice cables fail after just a few months. They claim to have a lifetime warranty, but they don't honor it. They just ignore customer emails so you can never get anything replaced. So far I had 3 iPhone Lightning charging cables fail in under 6 months and they replaced none of them. Most recently I had an HDMI cable fail after just 4 months and they blew me off there too. Monoprice are FRAUDSTERS. I won't buy any of their products ever again.

If I could leave less than 1 star I would. I have never had issues with Monoprice so I felt confident in buying 2 large 15 inch powered subwoofers. After about two weeks of use both of them stopped working. They wouldn't ship new ones until I shipped the old ones back and I no long had the boxes they came in so I had to spend 60 bucks buying boxes because they wouldn't trust that I would ship the old ones back, what would I do with non working woofers? So, I get the old ones shipped back and 5 months later I finally had my woofers. Great! I get them out of the box and they were damaged and not just a little bit, I emailed the company and nothing. They won't get back to me anymore and in looking these woofers it seems they sent me used woofers and the faceplates were broken off of both of them. I have emailed several times and called and I just get the run around and they won't send me new woofers now that I kept the boxes this time. I blew crazy money for something that I can't use now. I have never had issues with Monoprice before which is why this is so disappointing for me. I lost a brand that I trusted and they don't care.

I placed a replacement order back in August of 2023 for a BT-205 headset. They sent me the replacement order. However, right off the bat, I had problems with the product. I would charge the headset, then 3 hours later after use. It would tell me I needed to charge it again. This continued for a months. Now, it's December of 2023 and the problem has continued and gotten worst. It's now telling me after 1.5 hours that the headset needs to be charged. I said ok, let me call Monoprice to see if they will send me a replacement since I'm having such issue. I called and the customer agent tells me that the replacement only covers from the original date of purchase. It does not cover from when you got the replacement. Say what now? I've never heard anything so ludicrous in my life. Then she offers me 10% towards another headset but does not give me the coupon code nor did she email it to me. Go figure!

Ive Been a customer for over 15 years. Their product quality & warranty is just spectacular, Hands down! Buy with great confidence and make an account (free) to track your lifetime orders and warranties. No need to keep receipts!

I was ordered new monitor with promo code -30%.
He charged me, confirm my order.
After some time - cancel my order.

Message from monoprice:
This order has now been cancelled and cannot be reinstated. If you would still like to place a new order for the item(s), please go to www.monoprice.com and re-order. You can also use the quick buy feature to input the PID#s and quantities of the products you are purchasing from the following link.

I will never buy here nothing.

Bought a pair of Monoprice 18" speaker stands from Amazon. Didn't order from Monoprice because the last few times I did I was assaulted with numerous marketing spam emails. Unsubscribing didn't stop them.

Package delivered unopened and when I did I found parts missing from the sealed parts bag.
Apparently the person at the great Chinese speaker stand company sneezed when loading my parts bag.

Called Amazon and they were willing to pick up the heavy box, return it at no charge, and send another box. Seemed like a lot of work, time, and money wasted so I called Monoprice.

The CS agent said "we don't supply parts" so call Amazon.

So if Monoprice doesn't supply parts what good is their "lifetime warranty" on these speaker stands and their other products? Monoprice used to be an honorable business... not anymore.

Company overall basically good but the communication with employees not that great. Asked technical support if something fits they said it did I ordered it and it did not. Now trying to return the speaker backboxes was a pain with the customer service. It would cost me more money to send it back so I threw it in the garbage. They have to make up for their miscommunication to me on the product not excuses. And customer service keeps asking me why doesn't it fit ask your employee he doesn't even know. They should be trained on their product...

I purchased a subwoofer from Monoprice. When it was delivered, I plugged it in, turned it on, and nothing. It was broken. No fuse, no fuse holder. It will not work without a fuse. I e-mailed Monoprice, message was returned, cannot send. Called, phone rang for 15 minutes, no one answered. I also chatted. Monoprice refuses to send return label, or any return information. Monoprice will sell you a broken product, then force you to pay for it. I my book... THAT'S STEALING! Monoprice will steal from their customers.

Been buying from Monoprice for years, but their shipping, communications, and customer service have gone downhill.

When I ordered, everything was in stock and ready to ship. 6 days later I get an email saying one item is out of stock, so no shipment until today. I am due to install tonight, so I called and was on hold for 20 minutes with no answer, so I tried the online chat.

Nice woman, but their systems are from 1987 and nothing can be changed. I need this equipment for a client install tonight... they don't care. Won't rush it for me. Can't tell me when it will get here.

Bottom line - if you want good cheap stuff and have no time requirement, they can be a good choice. But there are many others, nowadays, with equal pricing & quality along with better service.

Four phone calls later, no spare parts available for the now discontinued item, Affinity Premium speaker cables PID *******, $49.00 each. The cables have fragile breakable banana plug tips that screw on to a 10-32 stud. I had expected Monoprice to carry the replacement plugs for these premium cables but they don't. I was advised to cut off the ends of the cables and jury rig their stock banana plugs which don't fit. Disappointing lack of support from Monoprice. I am DISAPPOINTED! Forget lifetime warranty, how about product and or customer support? Former longtime customer.

They don't send you what you order. Plain and simple. Waste of my time and money. Order somewhere else, even if it cost a little more it will save you the headache.

Also - don't throw in weird food with your orders. I didn't ask for it and I don't want it. I ordered a cable and they sent "complimentary" food that I have religious restrictions against eating - highly offensive and unnecessary.

Misleading company. They do not make returns easy or affordable. Bought a guitar and found out it was too big for my 9 year daughter and would have to pay almost the entire cost of the item to return it.

Estimated ship date was 11/16, shipped 11/23, and arrived on 12/1. Product arrived with a broken screen, and because they were sold out, all they offered was a refund and wouldn't give me an alternate product. Had I received the product on time, I could have bought another on black friday. I had heard poor things about monoprice before, but I thought the deal was too good to pass up. Don't make the same mistake I did, just buy from elsewhere.