Monoprice

I bought a simple lighting solution for my soundboard. The first one was a true dud. Once these folks were aware of the problem they acted quickly to send me a replacement. No hassle. No static. No crap. Just a good customer service attitude and a speedy replacement!

The only reason I don't give 5 stars is, well, there was a problem with the first item. But "stuff" happens and they made it right!

If I ever have need I'll buy from them again and I'll mention them to my friends!

Well once again monoprice provide zero phone support and doesn't respond to emails. They sent me a nvr that won't install ip cameras and have now gone through 3 saxophones that were damaged. But the latest one is a used instrument, no manual and the reed is already attached to the mouthpiece and without any of the spare reeds. Selling used equipment as new is illegal. So now monoprice is not only doing horrible customer service, but doing illegal activities.

Monoprice is the first place I go to for electronic items. If I can find a product on Monoprice that meets my needs, I find that I can save 30-50% over branded products from other sources. Pre sales support has been great. I have not had a failed product yet, so I can't comment on post support. My only negative comment would be on documentation provided with their products. Too often the provided documents are minimal at best. Overall, I've been very happy with this company.

I ordered my product 12/19/18 and Monoprice shipped it the following day. However, I did not receive my order until 1/2/19. The package was sitting on my neighbor's vacant porch for more than a week. He came home yesterday and brought it over. I don't think this was Monoprice's fault except that they chose to use a shipment service that was less than diligent. In any case, customer service was excellent, the product worked perfectly, and I will continue to order my products from Monoprice going forward. Thanks!

I ordered a couple of noise cancelling headphones paying a shipping premium for 2 day delivery. Mono price never sent the parcel to the shipper. I called them to let them know that the shipper (Lasership?) had posted an exception on their tracking screen saying that they had not received the parcel. Mono price customer service said that happens all the time but that the parcel had actually shipped. Three days later, no headphones and the shipper still posts that they haven't received the parcel. Guess I'm going overseas without headphones. Terrible customer service, zero effort to correct problems brought to their attention, and a "too bad" attitude. Lesson learned. I will never buy from this company again.

I am opening a venue and purchased a Sonos system. Pricey and wonderful.
After calling Monoprice, they assure me of their super metal shelves to secure each of my 500 speakers up high...
Once we received them, we realized those shelves could indeed move the speaker from right to left and up and down... YET, speaker would be free standing... Not able to secure the speaker to this shelve is simply insane... and we told them do!
We of course decide to return those "effective" shelves... as they do not serve a purpose safely.
Company refused to pay for return(48 dollars). And took longer than usual to reimburse.
The manager was out to lunch. No one cared... I would not advise to buy from this company as products are poor and so is their response...

I bought two new subwoofer cables which Monoprice describes as being CL2 rate (for in-wall installation) for a new construction. Code requires that cables placed in wall are at least CL2 rated so I went ahead and ordered them.
When I received them the packaging stated they are CL2 rated BUT there is nothing on the actual cable - so there's no way for me, or the inspector, to verify that they are actually CL2 rated. Now the inspector wants me to remove them and replace them with something that says they are CL2 rated.
A total waste of money buying Made in China crap from these junk sellers.

Absolutely, unprofessional. I placed an order on 9/2/21, for discounted items. They guaranteed shipment. After calling twice, I received an email that the item is out of stock and will not be available until 10/10/21. I've placed orders for tge same item in the past and received within 10 days. No one even took the liberty of updating me. Similarly, the same product I ordered is now available for purchase on their website for the original price.
I will be finding another supplier for my business needs.

I purchased a Select Mini V2 around 40 days ago. My SD card that came with the printer recently is mostly bad in available memory and getting worse. I am no longer able to print anything bigger then small files. I have not been able to find a replacement Micro SD card to work. Tech support does not respond and in a attempt to return the printer its very quite... that is no response. In a short while I will have a useless printer once the card goes completely bad. To say I would use MonoPrice again would be a lie. I hope I have a useable printer tomorrow. I have read forms to create a new working Micro SD card with no success... Reconsider using Monoprice unless your sure you wont have issues... on second thought... If someone would just respond to any of my request i may be less ticked... really.

I several transactions with Monoprice since November all were above favorable. A couple of items had to be returned for different reasons. The returns were simple and prompt. The service personnel were courteous and quickly responded with knowledge and courtesy. And always included an email containing our conversation. The last one was an item a never received. They promptly sent a new one. What a pleasure to deal with.

Thanks.

I have shopped Monoprice in the resent past to purchase outdoor security camera housings and brackets for my home. Their products are superior quality, priced right, and arrive quickly to your address. I used Monoprice for all of the housings and supports I needed to complete a very sturdy and reliable CCTV security system. If you have any questions, they have extremely knowledgeable sales representatives that can help you to put together all the parts and accessories you may need to complete a project you have in mind. My experience with this company has been nothing short of a pleasure, and I will certainly shop with them again in the future for other projects that I presently have on the back burner for now! Super company and excellent staff! Feel confident dealing with Monoprice... they won't lead you astray!