Monoprice

We have used Monoprice for years with great customer service. Trying to get a problem solved since March. Now they don't answer the phone, have to leave a message, and the canned reply is that emails are answered in 7 -10 business days!

Update: Paul S. Called and took care of the issue! Changing to 5 stars!

If you haven't heard of Monoprice, where you buy your cables? They're the first website I check for any kind of cable needs, and most of the time, I buy from them instead of from Amazon.

Their tech products are high quality for low prices, and they can stand behind whatever they sell because they source the products themselves, unlike Amazon, who just takes a commission from third-party sellers who may or may not be on the marketplace the next day.

I recently had a 3-year-old cable conk out, and an email or two later, I have a new cable in my hands. Can't beat that customer service!

I've been purchasing from Monoprice for many years and this is usually my first choice when looking for a generic component (cable, connector, adapter etc). They offer reasonable prices for the quality I usually did not have any problems with. There are cheaper places out there but you do not always know if you are getting the value or not. Of course, there are better merchants out there - Amazon and others, but I still rate Monoprice high for their category. Plus, the fact that they ship to Canada and do it without tripling the product cost is very important to me.

I purchased a 3D printer from Monoprice. The reviews were good and people were happy with the support so I decided to go for the open-box deal. For the money, I felt like the print quality far exceeded anything in its class. The printer worked great but after a few prints one of the bearings started making a noise. I emailed tech support about a replacement bearing and they said they would gladly replace the entire printer, pay the shipping and get me another one as soon as they received it! The new one worked great and I had some questions about printing a big 30+ hour job and got great advice from one of the techs who was very professional, knowledgeable, and helpful. He even offered to look over my print file to see if he could make any suggestions. They're awesome! I'll be doing more business with them in the future!

I've spent hundreds of dollars on a plethora of different products from their expansive selection. At the very least, you will find great deals. They are very fair about returns and quality assurance as well, in case you need to return your order. The only problem is that they need more active product testers or review incentives to add more input to the site and clarify small details that a fact people's decision to buy products, and subsequently not return them.

I have purchased a few items from Monoprice and I am overall very happy. Of the 3, only one was slightly defective, however, I contacted customer support and they immediately sent me a new one. I really appreciate their willingness to make sure the customer is satisfied.

Products from monoprice are well made. Just last month I bought 3 sets of usb cables. The previous usb cable lasted me for 2 years with constant wear and tear. The product quality feels like the same so I hope they last me 2 years again. I personally only buy wires here so i dont know much about their other products. Their shipping cost is really high though for just a couple of wires. They base it on how much you spend rather than what they are actually shipping which sucks.