I ordered the bass guitar on Feb 7th. It arrived on Feb 10th. Packaging on the guitar was poor. Only thin cardboard with gig bag and absolutely no padding. Mine arrived with cardboard ripped open but the guitar appeared ok.
Only ONE color was available online. It was a Jamm Flamed Maple guitar. This is my first guitar. Mono price offers a learning course which is a joke a few free lessons then you have to pay which I don't plan to use after looking further into it. I purchased some books instead. When it arrived, it was the wrong color (Charcoal) or nearly all black. I would have perhaps taken a price reduction instead of sending it back, but they didn't offer that to me, and upon further investigation, the E string 13th or 14th fret was not right. When placing finger on fret it would fret out also the fret near it making an irritating buzzing sound. All the strings were way loose (out of tune). Not a big deal since I purchased a $ 5.00 tuner from them which worked great. I liked having the choice of 2 pickups and 2 knobs for volume and 1 for tone. However, a switch to toggle between them would have been nice also. The return process was a bit of a hassle. Many automated emails with instructions followed by the customer service rep emailing you something different. Automated email said I had to take the guitar with return label to the FED EX. Why should I? Then shortly after received an email from representative asking what time would work for a pickup (that's more like it). Not a huge deal but not "personalized" service by any means. Now I will have to take a day off work for the Fed Ex Drop off and wait for the replacement. The guitar was sent back on February 16 I received an email on Feb 23rd stating that I would receive a replacement. I received the replacement on February 27. AGAIN! The wrong color (charcoal) guitar. I contacted Customer service who said they would contact the management team and they would give me 15% off on my next order. I never received a response from management team. Also the 2nd time I returned the merchandise they kept asking for photo after photo of my purchase. Very annoying. I am sending it back not stealing it! Today is March 5. I will return this guitar once again and NO I won't be buying another. I left a review and it was never posted so that tells me they only post reviews that they want the public to see. Not the truth. Also the lady C.S. Was from Manilla and when I wanted to rake her over the coals for such horrible service for 2nd return I never received an email asking me to rate customer service. I purchased a guitar from Sweetwater was very happy. Monoprice has Terrible Customer service and not recommended.

UPDATE: After posting this review, Laura (customer service manager) promptly reached out to apologize and address this issue. She was extremely understanding of my experience and refunded me for the full amount while on the phone. In addition, she has offered to go above and beyond to look into the replacement parts (in the rare event that they are available). While the overall experience was quite frustrating, I am very satisfied with the support that Laura provided. Had I spoken to her initially, I know that this situation would have been rectified right away.

If you run into any issues with your Monoprice product, I would highly recommend discussing the issue with Laura and her team, as she will ensure it is handled in a prompt and professional manner. I will definitely purchase from Monoprice again -- despite any potential order complications, I trust that Laura will always act in the customer's best interest.

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I am at a complete loss - I wasted over $300 on a defective product and just want my money back. I purchased the "Stage Right by Monoprice Studio Workstation with Dual 3U Rack Bays and 61-key Keyboard Controller Tray" 2 weeks ago and was very excited to receive the product. The box arrived broken with damage to a few of the main components of the desk, and I had to pay someone $20 to help me carry it up 3 flights of stairs because it was left at the front door of my building.

Not only did the product arrive with cosmetic damage, but it was missing SEVERAL parts. These parts were not even listed in the manual, as they were supposed to be inserted into the main components prior to packaging (plastic adapters needed to hold triad rods in place, etc.). It's impossible to assemble the desk without these pieces. I contacted support to request replacement parts by mail. I was informed that they will not ship individual parts. When I asked for the name of the part and dimensions so that I can purchase them elsewhere, Monoprice refused to relay this information to me.

Given that the product is unusable and arrived defective, I expected Monoprice to provide a full refund. Initially, customer support informed me that a refund was possible, but failed to disclose that they will only provide refunds or replacement if they receive the item back in perfect condition (because, according to them, the cost of this product is too high; which, yes, I am aware of, considering I'm the one who wasted my money on it...). After several days of back and forth with reps, just to begin the claim process, a rep finally informed me that they will not open a claim or refund me for anything until I ship back the item.

As I mentioned earlier, the entire package arrived DAMAGED. The original box is completely broken, and much of the original packaging (foam, etc.) was broken prior to arrival. Therefore, Monoprice expects me to purchase a new (huge) box and packaging materials, pack it all up myself, and then pay to have the item shipped back. (?!?!?!?) Not only is this a huge inconvenience for me (more so than it has been already) to purchase supplies and repackage everything without risking further damage, but I will also have to pay someone to help me carry the box downstairs just to have it picked up and returned to Monoprice. When I asked if Monoprice would be willing to compensate me for these added costs, I was ignored multiple times in a row. Unless Monoprice is willing to pay for this, I told them that I am unable and unwilling to return the broken desk.

I waited over 1 full week for a response to this issue via email. I followed up 5 separate times asking them to escalate the situation to a manager, and I was ignored every single time. I contacted the support chat today and received the exact same template responses that I received back to all of my emails. It was obvious that the rep did not care to read the details, as I was forced to explain the issue over and over, just to be told that they will not open a claim until I pay to ship back the defective item.
It has now been 2 weeks and I have still not received any support from Monoprice for this broken desk. I am beyond frustrated and cannot keep wasting my own working hours trying to get a hold of the company, just to get back the money that I am owed. I wasted over $300 on this desk, which is completely unusable, and Monoprice is unwilling to refund me unless I pay extra to send the item back. Based on this experience, I don't even trust that I would receive a full refund or proper support if I were to send the item back. A replacement would likely have the same exact defects, and then I would be back at square one (with even more costs incurred).

Also, when attempting to post a negative review on the product page, Monoprice blocked and removed my review from public view. The review does not appear on the site, and when I try to post a new review, it says that my review was already received. It is incredibly sketchy and misleading that only positive reviews are allowed on the website. Monoprice should not be able to pick and choose what information is made publicly available; hence why I am writing about my experience here. I asked customer support about this issue, and the rep consistently deflected, by saying that they are unable to see reviews on their end. When I asked if Monoprice moderates the reviews and regulates what is publicized, I was told, once again, that the rep is unable to see reviews. This did not answer my question, and it was obvious that information was being withheld.

I am desperately awaiting a response from Monoprice so that I can get my money back and finally purchase a new desk that actually works. For your own sake, DO NOT purchase this item or ANY items from Monoprice! I wish that I had seen realistic reviews prior to buying - had I known, I NEVER would have wasted my time, money, or energy on this company. Unless they can rectify this issue, I will never purchase anything from Monoprice again (and I recommend you do the same). You are better off spending triple the price on a quality product that actually works from a reputable company. Monoprice does not care about its customers and will gladly scam you for your money, over and over again.

Tldr think carefully on buying cheap to mid priced equipment from them(Note this might not be valid for those who purchase the monolith class equipment, as well as I've also heard some negatives about their quality control I've also heard a few positives about the shopping and replacement experience) I've had no problem with monoprice for the cheap cables and the occasional power banks but for larger items specifically subwoofers It's been more than a bit of a hassle. If you are returning something for a replacement they will not send out the replacement until after they have received the item and verified whatever is wrong with it even if you try to give them permission to put a hold on your credit card. My first subwoofer purchasing experience with them went fine though the delivery company they used (GSO/GLS)was late on the delivery. Unfortunately the auto on did not work so I contacted them to set up a replacement after convincing them know I could not take it to the local FedEx drop off point because it was a 70 lb giant box they eventually scheduled a pickup. Because I'm impatient I ended up requesting a refund and purchased a second subwoofer which arrived a week after the first. The auto on still did not function properly but because these subwoofers are shipped directly to monoprice from China and then shipped to the consumer without opening I figured a third one would not be any better and I could use a Smart switch for turning on the bass. A year later the prices dropped another $50 so I picked up two more. At least that was the plan. GSO (which is D- rated on BBB) seems to have now lost both of the packages but monoprice takes 5 business days once you convince them to start a claim (3 days after delivery was supposed to happen with no scan activity after the pickup scan) before they will start to ship replacement items. In theory one of the two packages has been admitted as being lost and should ship out tomorrow (roughly two weeks after it was supposed to be delivered originally.) For the second package I'm told I will be updated possibly early next week. I get that they run a business which is fairly busy but the customer service is just abysmal if you are in anything resembling a hurry. I'm sure eventually I will end up with two additional subwoofers but I'm not entirely sure if they'll both arrive in the same calendar month at this rate. They have tremendous deals but I'm not sure I would trust them as far as I could throw them honestly...

I am a Small Business out of Texas. I usually purchase all of our IT GEAR! From Amazon but this order I wanted to give Monoprice a shot. I am a new business customer for them!
Here is how my experience breaks down so far with 2 large orders!
First order!
April 28th
Order $400.00 worth of networking supplies for a client and a large project!
We paid for ( Next Day: 1 business day: 1ZY**************)
We paid all most $120.00 shipping fees for next day service from the 28th of April!
IT TOOK 5 DAYS to arrive cause mono price messed up and did not get it out on time at all!
We order over 100 cat5e Toolless keystone jacks. These jacks are pure crap and i cant believe Monoprice would sell Crappie product. We contacted mono last week on last week on thurs. It has taken monoprice RMA dept 4 days to just email us a RMA for them!
Second Order!
May 1st
Ordered $450.00 worth of networking supplies for a and a large project! ( I have know fallen behind cause of mono price with this and my clients are very upset with us!
We paid for (Shipped Out via UPS 3 Day Select 1ZY**************)
We paid $88.00 dollars for this.
We paid $88.00 dollars for 3 day select order on the 1st and should have shipped the 2nd per mono. MONO website said delivered by Thurs the 4th end of day! But then it changed and said by Fri the 5th! We waited all day friday. Out of 3 boxes we received only 2. This was late friday after noon evening mono was closed so we contacted UPS. UPS Agent Vicki stated Mono price had messed up and did not have all the order ready by pick up date so they only shipped 2. The 3rd Box was suppoed to be here MON by 10am per the UPS agent. Now I go to check tracking 1ZY************** and now its shows on the 9th by end of day. Thats 7 DAYS after the fact and 6 days after the due date.
Ups stated mono will have to refund shipping! I have spent over $1000. 00 In less then a week with monoprice and they screw everything up for both my orders.
I have contracts with my clients to supply some stuff this stuff is very important to my job. I am know 1 week behind cause of this and could lose my contract cause of Monoprice messing up both my orders!
THANKS MONOPRICE!

THIEVES, THEY DO NOT HONOR THEIR RETURN POLICIES

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