Andrea J.

I placed a replacement order back in August of 2023 for a BT-205 headset. They sent me the replacement order. However, right off the bat, I had problems with the product. I would charge the headset, then 3 hours later after use. It would tell me I needed to charge it again. This continued for a months. Now, it's December of 2023 and the problem has continued and gotten worst. It's now telling me after 1.5 hours that the headset needs to be charged. I said ok, let me call Monoprice to see if they will send me a replacement since I'm having such issue. I called and the customer agent tells me that the replacement only covers from the original date of purchase. It does not cover from when you got the replacement. Say what now? I've never heard anything so ludicrous in my life. Then she offers me 10% towards another headset but does not give me the coupon code nor did she email it to me. Go figure!

I've been a member since 2016 and have listed over 150 items and sold over 123 items on Mercari. Last Thursday, I received an offer for $12 on a pair of kids UGG boots. I declined the offer because it stated that my earnings would be $10.50. A half hour later I noticed that the buyer purchased the item for the $15 listed price. I printed out the label and shipped the boots off the same day. On Saturday, I received a notification that the buyer received the item and accepted it. She gave me a five star rating. When I logged into the site the very next day to check my earnings, it stated that my earnings was 50 cents. I sent Mercari an email explaining the situation. They sent me a response saying the shipping was free and paid by me. Say what now? I have never offered free shipping on any of my items that are listed under $100. Why would i sell a pair of UGG boots that is in great condition to only earn 50 cents? They said that they cannot reimburse my shipping because of their policy. That's when I decided that I would delete my account. I went in to delete my account but kept getting a message saying, I could not delete my account because there are items that were listed less than 2 weeks ago. I then decided to delete each individual item and noticed that 99% of my items had free shipping, when I've never offered or listed my items as seller pays shipping. They changed all of my items from 2016 to free shipping. This is very deceiving! How dare them! I deleted all of my items and will tell my friends and family to delete theirs as well. I will stick to Poshmark only. The nerve of those people!