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Misleading company. They do not make returns easy or affordable. Bought a guitar and found out it was too big for my 9 year daughter and would have to pay almost the entire cost of the item to return it.
Geoffrey B.'s review of Monoprice earned a Very Helpful vote
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Hello Geoffrey,
I apologize you feel mislead. As mentioned in your previous reviews, our return policy states we cover prepaid shipping returns for defective items only. A courtesy, a prepaid return label has been created and was sent to you via email with a reference number to you for your return.
In the future, you can contact me at escalations@monoprice.com and escalate any concerns to be handled directly, as I am always eager to make sure our customers have a positive experience.
Thank you and once again my apologies.
Laura P.
Customer Service