MoneyGram

I drove around 4 different places to get the money my mother sent me before one of them could actually give it to me. That is so far beyond acceptable that there's no words for it even. I had to go to a very dangerous neighborhood to finally collect with my upscale car. It was extremely irritating and inconsiderate and makes me feel like they don't fix their machines to try to keep the money being received so they could keep it. Extremely suspicious.

I signed up to Moneygram recently and was asked to call them to verify my account and complete some security checks before I could proceed.
I was answered by a foreign sounding man who I had difficulty understanding.
From the beginning his tone was arrogant and rude and spoke to me as iff I was an imbecile.
The questions he asked were more of a personal nature and had nothing to do with security.
At the end he told me that my application had been refused.
He gave no reason why this decision had been made.
Since then Moneygram have blocked my account.
For customer service and rudeness this is the worst company I have ever had dealings with.
Avoid at all cost.

I'm surprised to see that the platform is still running even after several negative reviews have been posted against them. I used the platform some years ago and it wasnt an experience I like to remember. Basically they tried to hoodwink me out of my money, frankly they did but i recovered most of it from Finetouch Tech. Anybody with viable evidence can apply for restitution.

Money gram closed my online account for no apparent reason. Their excuse is that their security system was uncomfortable processing my last transaction. While unable to give me specifics details when and where the last transaction was made. While insisting that I proceed with future transactions in store. The last transaction I know I made was in store. Which means that my online account got closed due to me making an in store transaction. While they insist I make any future transaction in store. Unable to provide details for closing my account other than security reason, no details on what raise the red flag when I sent money to my fiancée in store using MoneyGram. I'll stop using MoneyGram and I'll recommend Western Union.

Scam! This is the first time I have encountered this, I have always used ria translations and will continue to do so. I sent the transfer on July 26,5 days have passed and it is still impossible to receive it. I tried to return it through the office, but the MoneyGram company is blocking the return of the transfer, I called by phone there, too, they doesn't do anything. And today they also announced that I have to wait 90 days. Is that what you call good service and quick transfers? If you don't believe me, you can check it yourself by case number *******

A misspelling of recipient's last name (Ruttanapanya vs. Rattanapanya) caused a STOP to the $400 transaction I initiated.

The name is in Thai, spelled either way (without issue) yet MoneyGram put a STOP to the transfer.

The case shows that the refund is READY, but EVERY Walmart location declares "the system is down".

It took going to 3 different locations (the location of the initial transaction 3 times) to finally get the refund completed stone across the ckunty...because of a "security breach" on the system level & certain Walmart employees NOT knowing HOW to operate the system (let alone the BLATANT money laundering happening internationally...but we won't get into THAT right now); which is a poor excuse IF MoneyGram ALREADY KNOWS THIS & has ALREADY addressed the issue.

"Karen" (that's her name...not the popular monicker going around) at the Walmart location in West York PA, USA obviously DOESN'T KNOW HOW TO USE THE SYSTEM; making transactions at that location VERY DIFFICULT.

I never trusted money transfer systems like MoneyGram & Western Union entirely anyhow...but THIS made the issue FAR LESS a "friendly experience".

Literally piece of sh__. The SMS verification did not work then I had to contact support which responded like 3 days later.
When I finally tried to make a transaction, it got rejected. AND MY ACCOUNT JUST GOT BANNED?!
Only for live chat to tell me later, they have refused to provide service to me? You have my ID. My card which is in MY NAME and it requires a text verification, which went through. This is the worst financial platform I have ever used in my life.
THEY TAKE YOUR INFORMATION THEN BAN YOU! NOT SAFE! AVOID AT ALL COST!

These thieves take your $ for an instant transfer then hold it and say it will take 3-10 days. You only have 30 minutes to cancel but there is no cancel option online so you're forced to call their monkeys in butholestan to read a script and keep your $ to earn interest. Thieves should be hung or incarcerated!

I have used Money gram for several years. Sent to the same person for years. MoneyGram has NEVER had one issue or complaint about it. Nor have I until today. Today I get an error message. And it says to call. I did, talking to a wall would have been as helpful. Said they were no longer comfortable with my business. And my account was terminated. I asked the only question that matters, why. Why would they be happy to take my money all these years for the SAME transactions and than today stop? Not for thousands of dollars. Not even hundreds. I was sending 50 US dollars. And that or 100 is what I have sent for years. They can see that. They have both of our banking information. Neither of us EVER had an issue. No charge of fraud.

And my request for an explanation was met with I need to find another service. I am off Sundays. I am going to comment on EVERY review board and the BBB about it.

I tried to transfer fund to my friend in Ukraine, Moneygram blocked both transactions with no explanation.
My conversation with custom services is a screenplay for SNL. They got my money to transfer, but talk to me like I'm trying to sill something from them.

I am hearing disabled and have tinnitus. My mother has dimension and I had to obtain guardianship and conservator of her to manage her money and take care of her. I had send MoneyGram from our joint bank account. I went to Bank of America to set up a conservator bank account for her and against my will, they closed the joint bank account before a moneygram payment fully processed. So the bank account withdraw that funded the moneygram was rejected. I made the moneygram transaction from my personal account afterwards. Moneygram then closed my online moneygram account for disputing the transaction. I did not dispute it, when I notified the bank, they shut it down against my will. I had no control over it. Their lawyers shut it down and created a new conservator account and moved all the money into it from her account and our joint account. I explained this on chat to the moneygram representative and she did not care and did not want to remedy a situation that was beyond my control. I have been a moneygram member for many years. I will never use moneygram again. Moneygram is a horrible company and there is far better alternatives available.

Please read the reviews first. I sent money before reading the reviews. After 10 days the transaction was not completed. I sent an email and never received a reply. I cancelled the transaction two days ago and they haven't returned my money. The fee they keep. They will only return the amount said, if they do return it. Don't use Moneygram. I hope MoneyGram pays attention to the bad reviews and improves their service. If they do, I will write a good review and delete this one.

Don't believe them when they say they fight fraud! When I reported that my moneygrams, yes 2, had been stolen they stated that they had followed their procedures as far as they were concerned. When I sent a photo of the correct ID I received no response! Rip off company that does zero follow up and that does nothing about fraud.

I sent some money to a friend in Houston. He moved to the US not long ago and after more than a month the money has not reached my friend or was reimbursed. I keep contacting them on the phone and by email but they always find an excuse to not return the money. I am running out of patience. They abuse the customers and think that because they are a big company they can do whatever they want using the American law in the most preposterous way! I wouldn't advise anyone to use this horrendous company. I wouldn't use them again.

I made a transfer that was supposed to make the money available with hours. That was on 06/18 at 8:30am. 24 hours later (06/19) I used the app again to file a request for an update. I received an email on 06/20 from a do not reply account with a case number and telling me that they are investigating and will get back to me and to email customer service for any further inquiries. After waiting and waiting customer service tells me that they need 90 days to investigate. I have asked time and again to cancel the transaction and get me my money back and all they say is sorry you have to wait. Completely unacceptable

I send money through MoneyGram, they send me email " approved & money ready to pickup " but they block the money for my receiver then I tried to contact Them many many times via phone, email & complaint department but not any single response also my receiver & their agent trying to contact them.
But no answer. Then they clear money after 3 weeks with lots of frustration. This type of service means ASAP but too delayed.
Please please never use this service, lots better & fast service recommended WesternUnion, Ria etc. I will be contact for this matter to fair trading department & also current affairs.

I support several plp in Africa and warn you to use them, at least not more than you afford to loose. They customer service is the worst I ever experied. Several times the amount are not transferred. You get a info its done, but later you see its not. Sometimes they say they need more info, but its not possible to find out where to answer those questions. Its take long time to get respons on the msg you send.
I will recommend you to use World Remit. I have used them several times every week for years and never had any problems with them. It its something wrong, they refund the amount the same day.

I had issues with their locations charging my receivers a 2% that MoneyGram agreed that they should not do.
It was difficult to register a complaint with MoneyGram; they did not seem to know how to resolve the issue; they simply did not care on both occasions. I would not recommend them.