About the Business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
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Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
They did not even deserve a 1 star but of course there was nothing lower. I ordered two swimsuits from this company (Modlily) that looked very sexy in the pictures. When I received them about 3 weeks later, the one swimsuit that has cutouts all over it and did not cover my breasts although the cut is a little lower on the model to make sure her breasts are covered. So that was the first thing (the swimsuit was a complete different cut). Now my second swimsuit is a tie up in the front, from the looks of their picture. When I got it, they sent two strings with the swimsuit and absolutely no instructions on how to lace it up. After contacting them back and forth with regards to how to return the items and get my money back. They send this message: "We are so sorry that our products fails to meet your satisfaction and you can return it back. But it is not worthwhile for you to return according our return policy, you should bear the shipping fee back, it is so expensive and you should wait a long time. As for the one you received, you really cannot wear them, we suggests giving others as a gift or selling them on line. You will sell them at good price. Thank you. How about we send you some compensation in your user center, you can use it next time. Pls advise. "
Please note this is their grammar/spelling, I typed exactly what they wrote.
This company is a scam and I am pursing a consumer lawsuit against them.
If I could give no stars I would! Quality terrible cheap and nasty, they lied for 2 weeks as to my order did not dispatch as item our of stock told me it had been dispatched when I asked for a refund, finally dispatched after constant messages to cancel order, now they want me to pay return postage and 40% order value for an order that is 4 weeks late and I asked to cancel! Lying cheating Scum, do yourself a favour and do not use them
I want My Money back. It"s different... low Quality
I ordered a size extra large. I receive a 5 petite extra small. I'm furious right now. I think i will want my money back.
So I placed a order March 4. Today is March 29th and I just received my package today. I was a very angry person because how long this took and they actually display that it ships in 24 and it doesn't. I submitted several tickets and kept gets emails with bogus $#*! tracking numbers. But overall the material definitely runs very small and is a cheap. Haven't tired on any if the items yet but I guess I'll get my one wear out of them if my $#*! fits into the bottoms of the bathing suits
Don't do it... It's not a good website to order from honestly
Worst company ever! I ordered and paid in January with express shipping it is now match and I still don't have my refund that I argued about receiving for over a month. They are a scam fraud company with false advertising. This company should have a class action lawsuit for all the people they have screwed over.
I would never order from them again even though I did get all my items 3 maxi dresses and 2 swimsuits and they all fit and looks like the pictures. I'll admit the material is cheap though, they'll probably fall apart after I wash them one time. Smh. Reason I won't order from them anymore is because the company is in China and it did take 3 to 4 weeks to get my stuff after putting in several tickets for a refund and can never talk to a live person on the phone. That's bad business to me and I really learned my lesson.
I order from here and still havent received my items please dont order from here!
I order my birthday outfit on 3/4/16 oaid extra for ths shipping and still haven't recieved my dress and my birthdays in 9 days
Well I placed an order February 18th and I didn't receive it until March 12th then I placed another order and got that within a week I could not fit one of the dresses it said one-size-fit-all not true... Then on my second order I couldn't fix them the size was extra large. Not true the dresses don't look the same as website. Very disappointed
I ordered large, on the size chart its a 14_16 UK. My daughter is a size 6_8 and they only just fitted.the material looked nothing like what was on the pictures. I will not be ordering from here ever again, and I will be informing friends not to purchase any items.
I ordered a swimming suit with expedited shipping over a week ago... Should have been delivered in 4 to 6 days. It still hasn't even shipped. I have "urged shipping" multiple times and just get the same stupid message. I try to call the number on the site only to never be able to get through! So frustrated!
I placed an expedited order on 3/9/16 and my shipment hasn't been shipped. I've created many tickets and no one has contacted me. This was my first time shopping online and thanks to Modlily and Rosewe I'll never shop online again. I just want my money back
I ordered clothes that's specifically says 24hr shipping, it's 2 weeks now and I haven't got any confirmation or a tracking number
I sent them an email and it took them three business days to reply and the reply was, whats your order number, I did send them the order number immediately and its going three days now and I haven't received any info on my order
This is just crazy!
Size 2XL for an 18 might fit a size 12 person, all 3 items ordered are sized the same, almost a $100 order. Was able after some creative searching (all links in confirmation email did not work) to contact customer service and am waiting for their solution.
These two companies are the same $#*!, do not order from them, the quality is worse than ño que barato! A cheap Store in Hisleah Florida.
I bet The clothes in The flea market Are much better, i spent over 100.00 and received 3 pieces of fabric from the worst quality i had to throw them in the garbage because I am sure not even Goddwill want to take it. Do NOT order from THIS people don't waste your money
I am a 36C and could BARELY squish my boobs into the shirts and dresses I ordered. They fit everywhere else (stomach, hips, etc.) but not my chest. I could barely breathe let alone move around. I have never had this problem before in-store or online so it was very strange to me.
I submitted my order on January 31. I got a notification that they had shipped it on February 24. It arrived to me in Canada on March 7.
But the order was correct so yay?
I order two jumpsuits from this site over a month ago and still have no received it. I even paid to have it delievered within a week. There is no way to contact an actual person, and they are not prompt with getting back with their customers via email. These people are completely unprofessional, and If I could give this site 0 stars I would.
I am a bit concerned with some reviews of other people and I placed my order today and I hope it's not fake and I hope I do deliver my order to my billing address that I sent to you today. Hope you understand me
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members