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ModlilyReviews 8,631

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
832
value
471
shipping
483
returns
387
quality
452
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We monitor reviews for authenticity

GB
2 reviews
3 helpful votes
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Awful service
March 27, 2017

I returned a very bad fitting top and it was tracked and signed for on 23rd February but to date the have not received a replacement. I had a ticket number with a promise to reply in 2 to 3 days and a week later have still not heard. The administratin is the worst i have ever come across. The goods are good but I will NEVER, NEVER shop with Modlily in view of the dire admin and lack of communication. My next move will be with the Trade Descriptions Act or even the press

Date of experience: March 27, 2017
Wisconsin
2 reviews
5 helpful votes
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Stay away!
March 27, 2017

This website takes pictures from real websites and tries to create the clothes. The clothes are cheap, not at all what was pictured. I ordered a large, and was sent something that would fit a very small person. After a lot of hassle, they did return my money!

Date of experience: March 27, 2017
Ohio
1 review
3 helpful votes
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The size charts are incorrect on their website. The clothes run about 2 sizes smaller than described. The cost to return the item is almost more than the purchase price

Date of experience: March 25, 2017
New Jersey
2 reviews
2 helpful votes
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This company is a complete JOKE! If I could give them less then 1 star I would. They delayed shipment with no excuse, sent a damaged/flawed item and would not refund or offer shipping to return. It was their mistake not mine. Do not order. Poor quality, misrepresentation and NO customer service. They do not ship in the timely manner as promised and then the items are defective.

Date of experience: March 23, 2017
California
1 review
1 helpful vote
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Slow shipping
March 23, 2017

Ordered 2 bathing suits on February 6th. Finally came yesterday (March 22). Don't take the free shipping because they really do put your order on a slow boat from China. Plus the bathing suits were cheap and not worth the wait.

Date of experience: March 23, 2017
Washington
1 review
2 helpful votes
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Purchased bikinis and double checked the measurements according to modlilys wonderful sizing guide purchased the 2 XL as by the measurements the togs would actuall be to big, received my parcel and honesty would be lucky to fit a small 10 yr old.Not happy Jan, please buyer beware very.

Date of experience: March 23, 2017
KR
1 review
1 helpful vote
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My Love
March 22, 2017

I just love shopping here. I have purchased many times on this site and I definitely enjoy it. The design of those dresses is just my love. They are so cute and so stunning. I got compliments whenever I wore them and that gives me confidence, I will buy more of those items, recommend!

Date of experience: March 21, 2017
Japan
1 review
1 helpful vote
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Nice
March 21, 2017

I really like it, love the way the fabric is, love the look, love it all. It is a little bit small though; need to choose 1-2 sizes up. I order this two piece crop top in green. This is really comfortable and feels good on my skin. I stand at 5_3 and weight 180 pounds. I went with the size large and it fits perfect on me. The top is short but still looks cute. This even came little earlier than I expected.

Date of experience: March 21, 2017
Japan
1 review
0 helpful votes
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Awesome
March 21, 2017

Wow is the word I use to describe modlily's clothes. I love them and am a devoted fan! The first order I made was a shirt with long tails, one in black the other red. I love them both. The second order I made were the fabulous maxi dresses. I ordered three colors and when they arrived I ordered two more! Simply Superb.

Date of experience: March 21, 2017
Georgia
1 review
0 helpful votes
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DISAPPOINTED!
March 20, 2017

This is a terrible company to buy from. Clothes smell like the most toxic chemicals, they don't look like the pictures and the sizes all completely wrong! They also don't refund! I've been working on a refund now for 2 months and they just drag it out forever so I will stop bothering them! BEWARE!

Date of experience: March 20, 2017
Arizona
1 review
0 helpful votes
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I ordered a sweater and it is nothing like the photo online. It is made from the strangest fabric and it smelled so bad (plastic) that I had to wash and put it outside to air out. I will be donating it to Goodwill. They may not even want it. Took over a month to receive after ordering.

Date of experience: March 19, 2017
Arizona
1 review
0 helpful votes
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I ordered a dress and 2 pairs of earrings back in November. The items never arrived. After going back and forth multiple times with customer service, they agreed to give me a refund - then told me, "hi, We are so sorry for that the express company has charged us the shipping fee for sent the order, so the part can not be refunded, pls understanding, thanks. (sic)" Well, I don't understand their shoddy service. It's not my fault my purchased items never arrived, but I have to pay shipping anyway? I wish I'd read these reviews before I ever ordered from them. They've permanently lost me as a customer.

Date of experience: March 18, 2017
New York
1 review
0 helpful votes
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ModLily is a scam
March 17, 2017

DO NOT ORDER FROM this company! The merchandise is not as it appears, and then they make returning it impossible. They should not be allowed to do commerce. They rob the consumer. STAY AWAY!

Date of experience: March 17, 2017
South Carolina
2 reviews
1 helpful vote
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Ugh
March 17, 2017

Why does everything come from CHINA now? I found the cutest bathing suit, but after ordering from online places in the past, I read the reviews first. Thank God, apparently this company is crap too!

Date of experience: March 17, 2017
GB
1 review
1 helpful vote
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Just DO NOT go there!
March 16, 2017

Easier to travel to Mars than return items. Quality not as portrayed visually on their site. They want up to three photo's of the "Model" wearing the clothes that don not fit. But try and upload those photo's - not possible.

Date of experience: March 16, 2017
California
1 review
2 helpful votes
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Complete Scam
March 15, 2017

I would never order from here again! I order $40 worth of items and still have not received them. I put in three reports and tried calling but there's no one answering. I purchased items February 2016. Don't order from here! It is a scam and I have not received my money back! I wish I could rate lower because than it would be a 0!

Date of experience: March 15, 2017
Texas
1 review
2 helpful votes
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When I ordered my first swimsuit, I thought that the price was so good and, with free shipping, it was worth the gamble. I ordered small and it fit great (even though, apparently it did come from China). Anyway, I ordered a second suit and am equally satisfied! I'm not really sure how they will hold up in salt water and chlorine, but if they last through this summer, they will be more than worth the price!

Date of experience: March 13, 2017
Arizona
1 review
7 helpful votes
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It has taken me since december to get this information after continuously emailing back and forth. NEVER ORDER FROM MODLILLY. I THOUGHT IT WAS BASED IN CA ACCORDING TO THEIR WEBSITE INFO. THIS IS A SCAM! I PUT MY CLOTHES IN THE TRASH!
This is the shipping address you can return the order and pls kindly note customers need to pay for mailing back:
Yang Xing
Room281, #15-3 Building, 999 Ningqiao Road, Pudong, Shanghai, *******, China
More infomation you need to care:
1, please send us by post office or registered mail, and send us the tracking no. After the shipment.
2, Please put your order number on the package so that we can find it easily
3, we will send you the refund after we get the package and the refund will be 60% of the payment.

Date of experience: March 13, 2017
Florida
1 review
2 helpful votes
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Don't be tempted to order from them. They pretend not to understand you when you want to return. Quality not worth it

Date of experience: March 8, 2017
New Jersey
2 reviews
6 helpful votes
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I wish I would have read the reviews before ordering my bathing suit! Suit is way too small. I ordered a large but it looks more like an extra small. Hope the return process is smooth but I have a funny feeling this isn't going to go so well.

Date of experience: March 8, 2017