Sitejabber Website Reviews and Complaints
business logo of Modlily

ModlilyReviews 8,635

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
Write a Review

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
grey star
grey star
grey star
grey star
grey star

Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
832
value
471
shipping
483
returns
387
quality
452
This company does not typically respond to reviews

We monitor reviews for authenticity

Texas
1 review
1 helpful vote
Follow Josephine E.
Unfollow Josephine E.
Share Review
Report Review

Modlily clothes designs are very attractive, unique and the prices are fantastic... BUT who wants to wait 4 or more months for your purchase to be deliver to your home, if it is ever deliver at all. In addition to there poor delivery service, you cannot properly track your purchase on their website, why, their website give you the run around, asking you to provide a ticket number or your Email, when you provide the information required their website reject your information. If you try calling the company its a waste of your time the number they provide never goes through. Please stay clear of this unprofessional company.

Date of experience: April 11, 2017
Tennessee
1 review
0 helpful votes
Follow Sandy K.
Unfollow Sandy K.
Share Review
Report Review

Loved the swimsuit
April 11, 2017

This swimsuit fits great. Helps hide all those places we wanna keep hid! Fit was really good to, true to size!

Date of experience: April 11, 2017
Kansas
1 review
1 helpful vote
Follow vivian r.
Unfollow vivian r.
Share Review
Report Review

Where is my order?
April 11, 2017

I would have to give a bad review because as of yet I have not received the order that I placed for 2 swimsuits.

Date of experience: April 11, 2017
Georgia
1 review
0 helpful votes
Follow Molly P.
Unfollow Molly P.
Share Review
Report Review

Their sizing is so all over the board when you receive the clothes its unreal. I bought a Small and a Medium (I am between a size 6 and 8). Both were way too big. ModLily told me I could incur the cost of shipping (expensive) or order another bathing suit at 40% off. Great discount but not when you have no idea if the item will even fit you or not. Save yourself time and money and buy elsewhere. This company has horrible customer service to go along with their random sizing.

Date of experience: April 11, 2017
California
1 review
0 helpful votes
Follow Sue M.
Unfollow Sue M.
Share Review
Report Review

Good Service
April 11, 2017

I ordered a 2xl swimsuit for my sister and a 3xl for myself. They don't even come close to fitting. My daughter wears a medium and the 3xl fit her perfectly. I brought the problem to Modlily and they told me I can keep the suits and they would give me 20% credit towards my next order. I am very happy with the outcome.

Date of experience: April 11, 2017
Wisconsin
1 review
0 helpful votes
Follow Cindy S.
Unfollow Cindy S.
Share Review
Report Review

Disappointed
April 11, 2017

I ordered my swimsuits 4 weeks ago and still haven't received them... my credit card was charged though. I haven't received a reply to my concerns the last two weeks. Have I been ripped off? C. Seubert

Date of experience: April 11, 2017
Washington
1 review
2 helpful votes
Follow linda h.
Unfollow linda h.
Share Review
Report Review

Very bad experience
April 11, 2017

Very bad return policy. From what I read on the website it would be an easy 30 day return but it's not that way at all. I tried to return something that didn't fit and according to their size chart it should have but I'm told it's very expensive to return anything so how about if they give me a 25% off my next item? Why would I want to order something again that might not fit and be out more money? I wouldn't order anything else or suggest this company to any of my friends or family.

Date of experience: April 11, 2017
Wisconsin
3 reviews
1 helpful vote
Follow Jackie G.
Unfollow Jackie G.
Share Review
Report Review

The fabric in the tops I bought was very nice and the style very modern. Would probably do business with them again.

Date of experience: April 11, 2017
Colorado
1 review
0 helpful votes
Follow Georgette M.
Unfollow Georgette M.
Share Review
Report Review

Amazing Prices!
April 11, 2017

My first order from ModLil was just one item because I couldn't believe it could be good quality for so low of a price but I was pleasantly surprised with the quality and will definitely order more from Modilly!

Date of experience: April 11, 2017
Texas
2 reviews
0 helpful votes
Follow Bonnie D.
Unfollow Bonnie D.
Share Review
Report Review

I cannot write a positive review. I am very disappointed that I still have not received these items. My tracking doesn't even move. I've ordered items from other companies well after I placed this order and have received all of them. So, who knows if I'll even get the items. I'll wait one more week and then notify my credit card company if I do not receive the items. Needless to say, I won't order again.

Date of experience: April 11, 2017
Rebecca D.
Florida
1 review
0 helpful votes
Follow Rebecca D.
Unfollow Rebecca D.
Share Review
Report Review

Product is carp.
April 11, 2017

I order a shirt XL. When I received it was so very poorly cut that there is no room for shoulders and arms. Very disappointed. Now, while preparing for breast surgery I have to jump through hoops to return it.

Date of experience: April 11, 2017
Tennessee
1 review
2 helpful votes
Follow Hannah T.
Unfollow Hannah T.
Share Review
Report Review

Size chart inaccurate
April 11, 2017

While I love the prices of ModLily clothing, I have found consistently that the clothing does not match the sizing of typical American clothing. Therefore I am unable to wear the pieces. Will not be ordering again from MOdLily

Date of experience: April 11, 2017
North Carolina
2 reviews
0 helpful votes
Follow Crystal G.
Unfollow Crystal G.
Share Review
Report Review

Thank you this was my 1st time to order 2 swimsuits online, I was Leary without trying on before I bought, but I so loved the 2 swim dresses I saw on your site. I have to say I made a great decision! So true to size I'm a 12-14,5'5 and ordered XL. OMG! I love the fit, I love the fabric! I Love all the compliments I received from my husband and children when package arrived and I tried them on! This was the two greatest swimsuits I have ever owned at a Faboulous Price. I so much look forward to ordering more clothing wear from Modlily! *Advice for anyone ordering delivery order will take 4-6 weeks standard. So order early if you have an event to attend.

Date of experience: April 11, 2017
New Jersey
1 review
3 helpful votes
Follow Angela R.
Unfollow Angela R.
Share Review
Report Review

CRAP from China
April 11, 2017

Wish I had investigated this company more. I bought a bathing suit and it could fit a doll instead of plus sized woman. What a joke. Told I cant have my money back because it would cost me too much to mail the garment back. They will be happy to issue a store credit. Seriously? Like I would ever buy from them again. Took 3 weeks for the garment to arrive. CRAP CRAP

Date of experience: April 11, 2017
Ohio
1 review
0 helpful votes
Follow Cheryl G.
Unfollow Cheryl G.
Share Review
Report Review

I cannot review my product because it hasn't arrived and I cannot seem to find a number to call and ask about the delay.

Date of experience: April 11, 2017
New Jersey
1 review
0 helpful votes
Follow Susan W.
Unfollow Susan W.
Share Review
Report Review

Modily is fantastic
April 11, 2017

Anything I've bought from modista was true to size, looked exactly like the picture online and got to my house in a very timely fashion!

Date of experience: April 11, 2017
Minnesota
2 reviews
0 helpful votes
Follow Cindy Z.
Unfollow Cindy Z.
Share Review
Report Review

I love their clothink
April 14, 2017

I love their clothing, but I have been having a hard time getting things to fit. I order the same size and two out of six outfits fit. I would like to replace them.

Date of experience: April 11, 2017
Georgia
2 reviews
0 helpful votes
Follow Darleen T.
Unfollow Darleen T.
Share Review
Report Review

My order
April 11, 2017

I will write a review IF my order is EVER delivered. My first order was delivered quickly and the swim suit is well made. I decided to order another for an upcoming vacation and am still waiting.

Date of experience: April 11, 2017
New York
13 reviews
6 helpful votes
Follow Rene H.
Unfollow Rene H.
Share Review
Report Review

I placed my order for swimsuits almost 4 weeks ago. I've yet to receive my order and when reviewing the tracking info, it looks like its still in CHINA! I'm sure glad I submitted my order on the first day of Spring. Hopefully it'll get here by Memorial Day when the pools open.

I'm giving it a 2 star rating only because I haven't seen the products to know what the quality is yet. Hopefully I don't find out I rated it too high.

Date of experience: April 11, 2017
California
1 review
0 helpful votes
Follow Shelley M.
Unfollow Shelley M.
Share Review
Report Review

Awesome Clothes
April 11, 2017

I've placed three orders so far and have received 2 of them. Third one shipped already. The clothes I have already received are exactly as pictured and the fit is right on target. I'm in the United States and was leery of how the fit was going to be. It is accurate! The quality is amazing and I'm going to be ordering more when I can afford it! Love ModLily! Thank you!

Date of experience: April 11, 2017