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business logo of Modlily

ModlilyReviews 8,635

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
832
value
471
shipping
483
returns
387
quality
452
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We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
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After reading all the bad the reviews for this company, I was expecting the worst. First, it arrived at a very reasonable time. Second, I must say I was surprised that the bathing suit was pretty good material, although I think I should have gone one size up.

Date of experience: April 11, 2017
Pennsylvania
1 review
0 helpful votes
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Love the Bathing Suit
April 11, 2017

I do not like to order clothes on line especially bathing suits, but i am so glad i found Modlily! I ordered a bathing suit that i absolutely love! It really makes me look slimmer and the fit is amazing! I am definitely going to order some tops when i get the money to do so! I will be back to shop!

Date of experience: April 11, 2017
Florida
1 review
0 helpful votes
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I ordered a bathing suit from you and have been greatly satisfied. It is hard to buy anything online and know how it is going to fit or look on you. But what I ordered worked and the price can't be beat. Have shard with my friends!

Date of experience: April 11, 2017
Massachusetts
2 reviews
2 helpful votes
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Bathing suit
April 11, 2017

Very nice quality but the fit is really off. Tried to return item. Very difficult to get them to respond. State they will answer I 1 day. Had to open a case in PAy Pal to get a response. Resolution was an adjustment because they stated it would have to be returned to China at a high cost. Have purchased other items and was pleased. Be ware of this return policy which is not clear. Also when you call the customer service number it is not in English? Just had Another problem with Modlily. So I am updating my review. Was contacted by them after writing my review wanting my order number. "Sofia" stated that she would try to come to a better resolution of this problem to get me re embursed for my purchase. Responded 3 times to her with #. Have never heard from her again! What a liar! Beware of their lies! Changing my rating to one star because of this terrible service. Never again!

Date of experience: April 11, 2017
New Jersey
2 reviews
0 helpful votes
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Great dress.
April 11, 2017

I ordered a dress. Size was true. Good quality. Color was as pictured. Very happy with it. Would recommend Mod Lily any time.

Date of experience: April 11, 2017
Hong Kong
1 review
0 helpful votes
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Very pleased with their customer service, and they are friendly and helpful. My issues for sizes had been resolved soon! Thanks very much!

Date of experience: April 10, 2017
China
1 review
0 helpful votes
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Well-priced
May 12, 2017

"I shopped a lot of times at Modlily. The store is very fast, friendly, reliable and trustworthy.
I´ll sure will buy from here again."

Date of experience: April 10, 2017
Hong Kong
1 review
0 helpful votes
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The return policy is nice
May 12, 2017

"I love shopping at Modlily, there's so much to choose from. They have everything I want or need in
Fashion. And they are free shipping, easy returns, good quality."

Date of experience: April 10, 2017
China
1 review
0 helpful votes
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The customer service is kind
May 12, 2017

Product was good with soft material and true to pictures. It is a pleasure to shop there, you always get what you pay for. Will definitely purchase again

Date of experience: April 10, 2017
China
1 review
0 helpful votes
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I love every single item in this website because its incredible cheaper than others. I have been a loyal customer for years! Highly recommended!

Date of experience: April 10, 2017
China
1 review
0 helpful votes
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The shipping is satisfying
May 12, 2017

I love this website! The item is well made, high quality better than what we had seen in the store. Plus, they ship your entire order in the same package!

Date of experience: April 10, 2017
California
1 review
0 helpful votes
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The website is wonderful
May 12, 2017

I was surprised with the quality and speed to ship to me, the best ever! It took less than a week to get my item. I am happy with my shopping and will also recommend Modlily to my family.

Date of experience: April 10, 2017
California
1 review
0 helpful votes
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This website is recommendable
May 12, 2017

The best thing that I really like Modlily is their product quality though it's quite cheap but it's excellent. I am always in love with all the items I purchase from here!

Date of experience: April 10, 2017
Washington
1 review
0 helpful votes
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The products are beautiful
May 12, 2017

The customer service is impeccable. I was a bit worrried about my order when it didn't fit me but it was much easier to return! Thanks, guys!

Date of experience: April 10, 2017
China
1 review
0 helpful votes
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Experience was very good. Very good quality and very reasonable price. And the service was prompt and efficient, too. I will certainly be buying again.

Date of experience: April 10, 2017
China
1 review
0 helpful votes
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Slim and youthful
May 12, 2017

I loved the pieces that I've buyed on this website, the shipment for my country (Brazil) was really fast compared to other stores. There's so many options, so many products and the payment forms are great too.

Date of experience: April 10, 2017
Arizona
1 review
0 helpful votes
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Full Refund
April 10, 2017

When the measurements in the Size Chart did not match the actual measurements of the garment, Modlily issued a full refund to my store account. Thanks, Modlily!

Date of experience: April 10, 2017
Florida
1 review
1 helpful vote
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The two dresses I ordered and a swimsuit are well made. My only complaint would be the shipping. I paid extra to get the products (specifically the swimsuit) in time for vacation. I received an email saying it was shipped, but when I checked the website, it was still in process. I didn't receive in the time frame THEY said and it was too late for use on vacation. So don't pay extra for shipping. However, they did give me a complaint ticket and were responsive to the complaints, except the last one about shipping. Believe they are canned responses. The product shipped from Shanghai. I will try again with another order soon. I like the vintage dresses.

Date of experience: April 9, 2017
Pennsylvania
1 review
2 helpful votes
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2 out of 2
April 8, 2017

I'm giving up - their photos show a great item, when you get it, it's NOTHING like they show, made poorly, size varies - I am a medium to small - in some cases the 'M' would fit a CHILD, another dress I bought would fit size Xlarge! I give up - not worth it to send back because it takes too long to get. I've ordered 4 things - 2 of which actually fit. Of the the 2 that fit, they did NOT look like the photos shown in the description in the least.

Date of experience: April 8, 2017
South Carolina
1 review
1 helpful vote
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Ordered merchandise and never received it. Made every effort to contact them to ask where is merchandised. They can sent you an email conformation that payment was received and when you try to show payment was received but there is no tracking number or anything has been sent you get no help. Then to beat all they want me to write a review so I can receive 3 dollars. So here goes don't buy anything customer service SUCKS and they wont refund you your money. If by any chance they give me my whole 3 dollars for this review now I only lost 25 dollars.

Date of experience: April 7, 2017