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ModlilyReviews 8,636

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
832
value
471
shipping
483
returns
387
quality
452
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We monitor reviews for authenticity

Canada
1 review
1 helpful vote
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Nice Dress
June 21, 2017

I have bought dresses many times on Modlily, they are very nice as I expected. Very good material, it keeps the same shape and color after laundry. Next time I will buy a swimdress.

Date of experience: June 21, 2017
Georgia
1 review
1 helpful vote
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Quick Return
June 21, 2017

I purchased two products from Modlily. I want to keep the dress and return the swimwear, because the cup size is too small.As soon as I submit my application, Modlily gives me return address.

Date of experience: June 21, 2017
Ohio
1 review
2 helpful votes
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Deliver Quickly
June 21, 2017

Perfect summer T-shirt, I ordered a medium after reading other reviews and it fits great. Delivery was so fast. I got it in less than 7 days, even I live in Australia. I plan to order another color.

Date of experience: June 21, 2017
Germany
2 reviews
2 helpful votes
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I will definitely make another purchase in the future. I was very happy with the time line that it took for me to receive my ordet. It came earlier than what it was suppose to and that made me verry happy

Date of experience: June 20, 2017
New York
1 review
2 helpful votes
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Great Fit
June 20, 2017

This is my first time to bought clothes on Modlily. I have been more than satisfied when I received the swimsuits. Fits perfectly.It is so comfortable and easy, I have never had such perfect fit before.

Date of experience: June 20, 2017
California
1 review
2 helpful votes
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Customer Service
June 20, 2017

Every time I had a question about the products, shipment method and size, and so on. I chatted with one of the employers, they always had quick and excellent answers that helped me a lot. I was very happy.

Date of experience: June 20, 2017
Texas
1 review
2 helpful votes
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I have never bought clothes on the internet.My friend recommended the site called Modlily to me. I purchased two dresses, they are so beautiful and high quality. Wonderful shopping experience. Modlily will be my favorite shopping website.

Date of experience: June 20, 2017
Texas
1 review
1 helpful vote
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Never disappointed
June 20, 2017

Very good service and very nice dress. Even the materials and products are very well. I am so happy to have found this company and will order absolutely more products.

Date of experience: June 20, 2017
New Jersey
2 reviews
1 helpful vote
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Too ridiculous to even bother reviewing. Just steer clear. There's no question it's a scam. Fake site, fake merchandise, etc. Only continuing to write bc I needed 100 more characters to submit review.

Date of experience: June 19, 2017
Sofia M. Modlily Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Indiana
1 review
0 helpful votes
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Very Helpful
June 19, 2017

Package was a long time being delivered. I sent an email to customer services asking if there was a problem. Got prompt, very polite reply. Very very good experience. I'm very pleased.

Date of experience: June 19, 2017
New Hampshire
1 review
1 helpful vote
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I saw these online and wondered what the quality and fit would be like. They are exactly as pictured and fit great. Looking forward to wearing this weekend.

Date of experience: June 19, 2017
Pennsylvania
1 review
0 helpful votes
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Will Recommend
June 19, 2017

Delivered on time and as requested. Promt response to my questions and great price. The items are from excellent materia. Awesome value! Never Had a Problem with me purchasing online. Trust worthy. I will shop here again.

Date of experience: June 19, 2017
Texas
1 review
1 helpful vote
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Extremely satisfied
June 19, 2017

They are all in great condition, the styles are amazing and it is shipped faster than I expected. Their prices are very cheap, and they do not charge me shipping fee.

Date of experience: June 19, 2017
Illinois
1 review
0 helpful votes
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Incredible quality
June 19, 2017

All products I ordered arrived fast and have an impeccable quality. Excellent collection of fashion wear. They have all the latest trending collections at very reasonable prices. I am pleased with the service and clothing.

Date of experience: June 19, 2017
North Carolina
2 reviews
0 helpful votes
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Modlily is the what now I love for buying clothes online. It's became my first preference for online shopping. I just gave it a shot and it worked all fine. I had a doubt on a certain dress and just sent a message to the customer service. They came back very fast and answered all my questions politely. The payment process went perfect and the order placed successfully.

Date of experience: June 16, 2017
Tennessee
2 reviews
0 helpful votes
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Modlily is the best
June 16, 2017

I'm a plus size woman and love to look nice, I love my clothes to look young and present showing an older woman with freshness and current ideas of what's happening. I found that Modlily's sales are the best. I feel grateful. Thank you! Modlily

Date of experience: June 16, 2017
Oregon
3 reviews
0 helpful votes
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Quality Clothing
June 16, 2017

I order clothing from Modlily on line and find it extremely convenient especially when they are on sale plus additional percentage discounts. The quailty of the clothing is good.The associates are very pleasant and are always there to help the customer.

Date of experience: June 16, 2017
Virginia
2 reviews
0 helpful votes
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Modlily is excellent in pricing and customer service. I have never had a problem with returns they are simple and easy. I always shop at Modlily, thank you again for the great service and coupon.And the products are in excellent high-quality.

Date of experience: June 16, 2017
Michigan
1 review
0 helpful votes
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Well done
June 16, 2017

Job well done, never any issues with Modlily's shipping and delivery. Always ship quickly and its exactly what I order. Boxes are never torn or damaged and what I purchase is in new condition with tags. I will always buy on this website.

Date of experience: June 16, 2017
Georgia
2 reviews
0 helpful votes
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Awesome
June 16, 2017

Easy browsing, fast free shipping always on sale. Delivered quickly. Love the store and products. Everything is top quality and I've never been disappointed. I am completely satisfied with what I bought from Modlily. It is an awesome website.

Date of experience: June 16, 2017