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ModlilyReviews 8,636

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
832
value
471
shipping
483
returns
387
quality
452
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Arizona
1 review
0 helpful votes
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Affordable!
June 24, 2017

I always shop here! There are so many options to choose from and it is so affordable! It amazes me how great the quality is for the price I'm paying! Me and my friends love shopping here! The size is perfect for me( it's asian size so it is maybe running little small). The color just like the picture. I love it.

Date of experience: June 23, 2017
Michigan
1 review
0 helpful votes
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Modlily has the best and latest styles at amazing prices! I can always find something I want on the site at a better price than anywhere else. It's that amazing! My shipment always comes In time, usually in 3 weeks. Modlily is my favorite store, hands down.

Date of experience: June 23, 2017
Idaho
1 review
0 helpful votes
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I've been shopping in shein, for over a year already. Customer service is amazing and you can easily ask questions and they will respond to your message the next day. The quality of the clothes its always good and it's very affordable, to make it even better theres reviews in almost all the products so its easier to shop and pick the right size.

Date of experience: June 23, 2017
Arkansas
1 review
0 helpful votes
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I shop for my teen daughter's clothes on modlily. We've been very happy with the price, material and cut (the way the clothing fits - it's geared for taller, slimmer bodies). The only complaint is the delivery time, it just takes so many weeks so you better not be in a hurry to receive the items.

Date of experience: June 23, 2017
Georgia
1 review
0 helpful votes
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Bought three dresses, After I purchased everything I went to the reviews to see how long it usually takes for people to get their items. They shipped it out within two days of putting in the order and a day and a half later I got home and the packages were at my door. Everything fits perfectly and I've got no complaints! Maybe I just got lucky, but I'd definitely order from here again. :)

Date of experience: June 23, 2017
Puerto Rico
1 review
0 helpful votes
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Nice experience.
June 23, 2017

A+ Variety in bathing suits. This is my second purchase. I recomend it! A++++++++++++++
Should include more summer dresess

Date of experience: June 23, 2017
New Jersey
2 reviews
6 helpful votes
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SCAM
June 23, 2017

I should have known better than to buy from a site like this, however, they offered a refund if returned. Beautiful pictures of clothing - I wear a Ladies Large most of the time an XL from this site would not fit a toddler. I followed ALL return instructions and returned right away (writing a ticket is a bad review in itself) I returned the items with tracking - the shipment could not be delivered 2 times. USPS finally got it delivered and the fight began for my refund. Now filing a dispute through PayPal and if they don't cover it my Credit Card company will. I HATE getting ripped off. NEVER purchase from them. Unreliable, Scam, Ripoff.

Date of experience: June 23, 2017
Sofia M. Modlily Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Florida
1 review
0 helpful votes
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Very very good
June 23, 2017

I buyed 4 items 1 week ago, 3 returns, after 30 hours moneyback on paypal account, pictures same of products, models similar of normal people, best quality of control
Very very good

Date of experience: June 23, 2017
Alabama
1 review
0 helpful votes
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5 Stars
June 23, 2017

Long time user. Have bought and sold everything from clothes to jewelries. Constantly evolving to protect users and make experience better. Modlily is a very good site for purchasing your flight always work me and am happy at the services

Date of experience: June 23, 2017
Kansas
1 review
0 helpful votes
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Professional
June 23, 2017

I have been buying from eBay for many years. Once I had a wrong order delivered to me and before complaining I received an e-mail from eBay apologizing. They had identified the mistake.

Date of experience: June 23, 2017
Texas
1 review
0 helpful votes
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Its good
June 23, 2017

Its good - filled with many offers you just won`t find anywhere else with the prices you cant find in any other store. But just care to do some review on the seller. Once in a while, I will check other websites and find they have better deals, but it is rare. Modlily is the way to go for getting consumer products for a fraction of the cost, and many clothes offer free shipping on their items.

Date of experience: June 23, 2017
North Carolina
1 review
0 helpful votes
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Perfect for Summer
June 23, 2017

I bought a swimdress from Modlily.The swimdress fits wonderfully. I tend to order a M but ordered L based on the suggestions of the description and I'm glad I did. It's made of good quality and will surely be my summer water-wear.

Date of experience: June 23, 2017
Washington
1 review
1 helpful vote
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On Trend
June 22, 2017

Modlily is a good website to buy all kinds clothes. I have bought some clothes several times on this website. All of these products that I received are great quality, modern design and on trend.

Date of experience: June 22, 2017
Georgia
1 review
1 helpful vote
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Stunning dress
June 22, 2017

I purchased many products from Modlily and Modlily dress is my favorite dress. I just received my sixth dress this summer. Wore this dress in Blue to a wedding and received tons of complaints, it's beautiful and comfortable. Stunning dress - I love everything about it.

Date of experience: June 22, 2017
France
1 review
1 helpful vote
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Surprisingly fitted
June 22, 2017

I have a mom body, I have not been able to find a swimsuits that is even remotely flattering on me. I have totally boycotted the pool and beach my husband has to do swim lessons with my daughter. This swimsuits from Modlily is amazing. I put it on and oh my goodness! I'm back in action I can't wait to go to the beach or pool! Best Buy ever! Love Modlily, it's an amazing site.

Date of experience: June 22, 2017
Germany
1 review
1 helpful vote
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Floaty and Fresh
June 22, 2017

It's my second time to buy clothes from Modlily. I purchased a dress this time. Beautiful and flowy dress. Fully lined but feels light and flowy on the body. Well made--I'll enjoy shopping on Modlily. Great summer-party or dinner-on-the-coast dress!

Date of experience: June 22, 2017
Germany
1 review
1 helpful vote
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Good Service
June 22, 2017

I am always satisfied with the service before making a purchase or after making a purchase. The online customer service staff respond to my question quickly and answer all my questions clearly, which is helpful for my shopping. Thank you for the great customer service.

Date of experience: June 22, 2017
Connecticut
1 review
0 helpful votes
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Ordered and paid for my bathing suits over 4 weeks and still have not received them. Very disappointed.

Date of experience: June 21, 2017
California
2 reviews
2 helpful votes
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New Swimming Suit
June 21, 2017

I just ordered from this company for the first time so far I am loving it. Can't wait to get my swimsuit

Date of experience: June 21, 2017
Hawaii
1 review
2 helpful votes
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I ordered two swim dresses (L) based on their measurement guidelines. One fit one didn't. The smaller of the two was at least two sizes smaller, proven by measurement and overlaying on top of the other. You would think that MODLILY would accept this as a Quality Control Issue on manufacturing and sizing. Oh no, they off load the problem to the customer, and will issue a refund if the customer pays for the return of the item, but did I miss something they did not provide the correct size in the first place, the error is with them. As an alternative they have offered me to keep it and give me a 50% refund - What use is that to the customer! So I took a long hard look at over 300 reviews of different items, Swimwear, Tops, dresses and guess what over 60% of the reviews stated that the items were too small.

Date of experience: June 21, 2017
Sofia M. Modlily Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.