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ModlilyReviews 8,636

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
832
value
471
shipping
483
returns
387
quality
452
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Pennsylvania
1 review
0 helpful votes
Follow Luke G.
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Modlily is a five-star online fashion store in my heart. I have ordered several things from them and I'm addicted. There are a lot of products which can satisfy every customer and everyday you find new items for very attractive prices. Any time I contact customer service there very friendly and helpful.

Date of experience: July 4, 2017
New York
1 review
0 helpful votes
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I'll buy again
July 5, 2017

One of my colleagues recommended this site to me one day. My garment arrived well within the suggested time. The fabric is good and the workmanship is excellent. Their products are genuine and the prices are super great. Their customer service both before and after buying anything is out of this world.

Date of experience: July 4, 2017
Arizona
1 review
0 helpful votes
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Modlily is the what now I love for buying clothes online. It's became my first preference for online shopping. They have a huge selection of clothing that's just perfect for work or casual at very reasonable prices.And I would like to recommend this site to all my friends and family.

Date of experience: July 3, 2017
New York
1 review
0 helpful votes
Follow Eliyahu M.
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I ordered two pieces swimwear at this site and fell in love with their clothes.It was my first time doing online shoping.My orders arrive in a timely manner, and the emails with shipping info are straight on. What's more, people couldn't believe how inexpensive it was when I told them. I love Modlily.

Date of experience: July 3, 2017
California
1 review
0 helpful votes
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Excellent business
July 3, 2017

It is a pleasure to deal with Modlily. I like most of their products and I love the coupons and sale prices and ease of returns purchased online. What's more, strongly recommend this webstie for their excellent customer service, high quality and fast delivery. I believe you will love this site too.

Date of experience: July 3, 2017
California
1 review
0 helpful votes
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Really good
July 3, 2017

At first, a friend of mine told me about this online fashion store and I thought giving them a try.The high-quality material and fashionabe design make me look smart. All in all a good company to deal with. I will keep the website for orders in the future and I would like to recommend this site to all my friends and family.

Date of experience: July 3, 2017
Massachusetts
1 review
0 helpful votes
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Wonderful
July 3, 2017

Modlily is a perfect place for shopaholics like me. I try to visit store every weekend. Products are in clean condition and sizes are correct. They have such nice styles and many are reasonable. I think that anyone could shop there and find something to fit their budget. This is the best store I ever visit.

Date of experience: July 3, 2017
Kentucky
1 review
0 helpful votes
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Very Satisfied
July 3, 2017

This was my first order and everything I ordered came quickly (way quicker than expected) and the quality was good! Everything fit great and I am already in the process of placing another order. Very happy with my purchases.

Date of experience: July 2, 2017
Illinois
1 review
0 helpful votes
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Great deal
July 3, 2017

I really love shopping at this site and I'm a loyal customer at Modlily. All of their products are first-rate quality and the price is great. Generally speaking, shopping online with Modlily saves me time and money with the great selection of products at reasonable prices. Thanks a lot.

Date of experience: July 2, 2017
New York
1 review
0 helpful votes
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Smooth experiences
July 3, 2017

Highly recommended! My online shopping experience with this site was fantastic and amazing! Excellent customer service, excellent products, fast and easy return, the best place with great prices. I would like to say that shopping online is often even better than in store. It is by far my favorite place to shop.

Date of experience: July 2, 2017
Texas
1 review
0 helpful votes
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Love their service
July 3, 2017

I shop online with Modlily many times and overall I really love this fashion online store. I have never been disappointed with my purchases at Modlily. They have good return policy and customer service. I'm sure you will also enjoy very helpful and useful customer service when you do online shopping.

Date of experience: July 2, 2017
Texas
1 review
1 helpful vote
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I've sent numerous requests for information, or a return of my money, or even (God forbid!) my actual merchandise. To date I have heard NOTHING from these villains.
RUN.

Date of experience: July 1, 2017
Sofia M. Modlily Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Tennessee
1 review
0 helpful votes
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I am a quite often shopper of Modlily. I am always gladly impressed by the range of clothes. The price is definitely reasonable and much lower than alternatives offer. I can say that I like this shop and the service I got. Customer service were always nice to me. Recommend visiting

Date of experience: June 30, 2017
Texas
1 review
0 helpful votes
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I would be willing to bet the good reviews about Modlily came from Modlily scammers themselves I can't see some one posting the pictures of a dress they ordered and a dusty they got instead more over they had to go through hell to get something they didn't even order so what about all these other people saying they haven't gotten their order at all

Date of experience: June 30, 2017
Sofia M. Modlily Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

North Carolina
1 review
0 helpful votes
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Products
June 30, 2017

Great customer service and all pieces shipped right out. Couldn't be more happier with all theor products. Luv ordering from this company.

Date of experience: June 30, 2017
Texas
2 reviews
0 helpful votes
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Did not receive order... requested info from FedEx and was told that after 18 days company was still holding merchandise and I should contact them. After 22 days, the items finally arrived... I ordered 3X and received clothing so small I could not even try it on... it was maybe a child's 12 or 14. Do NOT use this company.

Date of experience: June 30, 2017
Sofia M. Modlily Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Texas
1 review
0 helpful votes
Follow Giorgi P.
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This online web store is a best one to buy good clothes at cheap price. Compare with other websites, it is very convenient to search and buy. Fits well, nice picture, nice sharp bright pictureThis website is a well known one for its price and deals.

Date of experience: June 30, 2017
New York
1 review
0 helpful votes
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Very reliable
June 30, 2017

I have had many buying experiences on Modlily. Their prices and customer service have always been great. The best part of their are the customer comments on very product which helps in deciding whether to buy or not. Highly recommended!

Date of experience: June 30, 2017
Texas
1 review
0 helpful votes
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They have huge range of products and at good pricing as well. Loved there return policy as well and the support they provide is amazing. Great in the stressful world of online shopping. I have told a lot of my family and friends about it.

Date of experience: June 30, 2017
North Carolina
1 review
0 helpful votes
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Great Company
June 29, 2017

I have ordered several bathing suits from Modlily.com and I must say, I haven't regretted it and plan to order more soon. Sizing is true to size and is made of great quality fabric that has held up wash after wash and also hasn't lost it's shape! My longest wait time for receiving my orders was 3weeks which is not bad coming from China.

Date of experience: June 29, 2017