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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
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Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
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Had an awesome experience with these people. Thought I should write a review as people tend to just come here when they have complaints. I expected the order to take some time to get to me but it wasn't too long at all. The prices are excellent for the product you get (not super high quality materials but well put together, no weird stitching and they last). Communication was great - the messaged me to make sure I received my order. Will definitely be buying again!
Molily is amazing. Fast shipping, great products. I have never had to return and everything is as described or better. They have almost everything I need and rarely have to go elsewhere for products. Fast, reliable and always taking responsibility for what they sold to me.
Clothes materials and craftsmanship are well worth the price. I had a great experience buying online from this website. Would highly recommend this Website!
I should have checked reviews before ordering. This company is terrible! I received my items in a timely fashion, but they are way too small. I can not contact anyone via phone. They give a California phone number but a machine picks up saying no one is available and to leave a message. I left several messages and called all hours of the day/night. The online system is a joke and says that my order doesnt exist so I cant file anything online. I tried the so called live chat and no response. No way to return an order! Total scam!
Merchandise was very different from pictures on website. Sizes were very small and material was cheap. Although they claim you can return items within 30 days, that's a lie as they don't respond and don't want to receive your goods back.
I was so disappointed when I received my order and their service.
Don't buy from them!
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
I just started shopping on Modlily and am loving it. My daughter loved her new top and I enjoyed the price. I needed to return a bathing suit and they made it easy. Will be shopping here again very soon
We are 100% dedicated to your complete satisfaction. Feedback and Product Reviews help us provide you and all product and customers with a better product and service.
You made a great customer choice shopping with us, we truly care about your customer experience and, just importantly, your product experience.
I was so disappointed when I received my blouse. It was a pretty blouse but not even close to the size I ordered which was an XL. It was barely a medium. I will never order from them again. The product comes directly from Shanghai China. They need to size their clothes by American people sizes, not a Chinese XL.
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
These must be Chinese sizing. The table said it would fit when I ordered but just to be sure I ordered 2 sizes bigger than what I normally wear. I can barely get it over my head, won't go over my shoulder. Too bad the dress is beautiful and I can't get a response on returning it.
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
This is the second time I shop on Modlily. The items I bought this time can perfectly hide the weakness of my figure and it surely becomes one of my favorite dresses. I am planning to spend more money on Modlily now.
Absolutely kind seller. I have ordered some clothes from another site before. But I'm very disappointed with the quality. But this site is absolutely perfect. I got the clothing and the quality is perfect. I think I will be your regular customer. Thank you so much for your kindness!
Looks just like the picture because all the pictures are taken by the seller. The products are really of some high quality for a reasonable price. I have ordered many clothes from this site and very satisfied with the quality. This would definitely a nice site you can trust in.
Really nice seller! I did confuse with the size chart when I choose the clothing. But the seller explain it patiently for me so I can get the right size. The clothing I received also with nice quality. It furthered my opinion of the cloth. Thank you very much. I'll order from this company again.
10. This outfit is so AWESOME! It is perfect! The sizing is right on target! The material is so silky! The colors are vibrant. The leggings are extra long, the tunic is extra long! AWESOME! Finally an outfit that I comes long enough! I really feel classy in this outfit. Haven't got to wear it out because I just got it, but I can't wait! Five stars from me!
9.The ordering was very easy and delivery very quick. I received my order on time. I'm very happy with my purchase. It fits true to size and I can't wait to wear it out on the right night out and looking forward to standing out. I tried it on when I got it and feels so comfortable. I'm looking forward to wearing it out
8. This wears as it looks. I was expecting cheap material and not as the picture but its not. Material is fabulous and it wears very well and I based it on their size chart and I purchased a XL. It is free style but the size is a true extra large. I was concerned because of other reviews I've read about their sizes. I will be ordering from them again and it only took 10 days and I received it. :)
7. I am very happy with my purchase. It looks just like the photo. The first time I wore it I received many compliments. I was a little nervous after I ordered it because of the negative reviews, but everything turned out fine. I will order again from Modlily.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.